tom tanner adapt project_2014
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Program ProjectTom Tanner | Rochester Public Schools – Chartwells
K - 12
Thesis Statement
Background Decrease in overall student population Decrease in catering sales due to budget cuts
To increase adult sales at the high school (HS) through a value-added menu and improved services.
Decline in Sales
Goal
Project Overview
Purpose Provide improved menu selections and better availability to
HS personnel Increase sales
Expected results and outcomes Raise adult participation / sales, improved customer
satisfaction Increase sales / Admin & Management Fees
Key stakeholders HS staff, school district, Chartwells K - 12
Implementation
Step 1 Step 2
Step 3
Step 4
Created and distributed a five question survey
Created a menu from responses
Setup procedure pre-order online
Reviewed menu, recipes, and preparation times with kitchen staff
Emailed high school staff about new ordering process
Followed up with emails for feedback
Implementation
Road Blocks Encountered Resistance from kitchen
staff
Delayed beginning
Buy in from high school teachers and staff due to distance to cafeteria
Overcoming the Roadblocks
Listened to concerns, talked through possible solutions, revisited to ensure all major obstacles had been addressed.
Due to start of school year and staff shortages held off the start so it could be implemented properly.
Fresh, ready-to-go product available; minimal wait time; used PA announcements, word of mouth from patrons, posted comments on dining website.
Steadily increased
Results
Initial Present05
10152025303540
11
31
Meals per Day
$100.75
Intial Present0%
5%
10%
15%
20%
25%
6.5%
18%
Participation
$35.75
Goal: 20%
Goal: 35 meals
Admin. & Mgmt. Fees increase $6.93/day Projection for full school year (180 days) - $1,247.40
Results
Return on investment (ROI) Financial success worked with product we had in house Non-financial accomplishment Client pleased with
improvement to services for HS staff
Future considerations Offer discounts reward program to get more staff to buy in
sooner Will be implementing at middle school in the Spring Streamline menu for elementary schools for next Fall
Thank you!
Questions?
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