thursday, july 18 th , 2013

Thursday, July 18th, 2013

FreemanGroupService Solutions

HistoryLuxury Hotels

Casinos

HistoryGovernments

Airlines

Branding Samples

Quality Service Implementatio

n & Maintenance

Platform

Strategic Planning

with Leadership

Standards of Performance Manuals &

Job Descriptions

Benchmarking of Service Standards

Foundations™

Workshops

Promises™ Workshops

Practices™

Quality Inspections

Customer Satisfaction

Surveys

Online Reputation

Management

Internal Resource

Development &

Certification

Benchmark Analysis

Strategic Planning Session

Customization of Standards

Customization of Mint

Hospitality Workshop Content

Foundations™ Workshop

Organization of Sequence of Service Training

Facilitation of Mint

Hospitality Workshops & S.o.S. Training

Development of eLearning

Solutions

Quality Inspections

Development of Process for Sustainability

Mint Experience Implementation & Maintenance Process

Standards of Performance Manuals Sample

Promises™ - Generic Agenda What promises have we made to our

guests? Who are our guests? Greeting our guests Communicating with our guests Handling guest’s complaints Uniform and grooming Working as a team Creating a safe environment for our guests

Foundations™ Workshop

Introduction and Objectives Benefits of Training What is a Training Need How People Learn Task Identification Demonstration Training

Session Task Analysis How to Introduce a Session How to Develop a Session

Day One: Review Day One Question Technique Session Plans Practice Sessions Maintaining Quality Organizing Training Course Critique

Day Two: