the unusual suspects

© 2016 Information Services Group, Inc. All Rights Reserved.

© 2016 Information Services Group, Inc. All Rights Reserved.

Where will new, disruptive service providers come from?

The Unusual Suspects

Bill McNee and Bruce Guptill

© 2016 Information Services Group, Inc. All Rights Reserved 33

Next-generation disruptors will be business context experts that know how to fill the gaps.

© 2016 Information Services Group, Inc. All Rights Reserved 44

What are the forces at work?

© 2016 Information Services Group, Inc. All Rights Reserved 55

1. The minimization and coordination of “robotic” process activity

This removes the robot from the human and uses software to do what humans do in:

Marketing IT Finance HR/HCM

© 2016 Information Services Group, Inc. All Rights Reserved 66

2. The reality of the “Boundary-free Enterprise™”

Some boundaries are shifting. Others are fading away.

Technological Functional Cultural Organizational

© 2016 Information Services Group, Inc. All Rights Reserved 77

3. More real-time data from everywhere

IoT Hybridized systems and operations Global business + local compliance …and it’s all heading toward Finance

© 2016 Information Services Group, Inc. All Rights Reserved 88

4. Tactically strategic IT Quick fixes and small changes User self-empowerment

(SaaS, IaaS) Limited future business

visibility Business models that blend

sourced (general) and in-house (specific) knowledge

© 2016 Information Services Group, Inc. All Rights Reserved 99

Gaps in business function and value are entry points for disruption.

© 2016 Information Services Group, Inc. All Rights Reserved 1010

Who will fill these gaps?

(A) Unusual suspects with new solutionsThese providers will know the business and have new ways of doing things with minimal obstacles.

They will be: Business context experts Process experts SaaS providers selling to SMBs

© 2016 Information Services Group, Inc. All Rights Reserved 1111

Or …(B) Usual suspects with integrative models. These providers will know how to make

everything work together—in a business context.

These are: System Integrators BPaaS and PaaS providers Traditional business consultancies VARs

© 2016 Information Services Group, Inc. All Rights Reserved 1212

What will be the roles for traditional providers?

Integrating and managing more aspects of business and IT will be increasingly valuable.

The global demand for IT integration and management may dwarf everything we’ve already seen.

© 2016 Information Services Group, Inc. All Rights Reserved 1313

Old business models will no longer work well.

A technology-focused vision is not enough.Transport firms had tools but no drive.

What got us here won’t get us there.Newspapers had a decade to prepare.

Not everything goes away.

Brick-and-mortar retailers show promise with adaptability.

© 2016 Information Services Group, Inc. All Rights Reserved 1414

Tools, insights and guidance

“Effectiveness Gap” modeling Competitive assessments and advisory Emerging technologies and markets Business IT strategies and transformation White space assessment and advisory 600 experts bridging enterprise and service provider present and

future

© 2016 Information Services Group, Inc. All Rights Reserved 1515

Questions?

www.isg-one.com

imagine your future™let’s connect…