the public services management and quality

KHAIRUL ANWAR BIN ISMAIL2015326369

MUHAMAD HAZIQ BIN ZAINI ALAMAR 2015180933

PREPARED FOR: DR AZIZAN BINTI ZAINUDDIN

EMA 701:PUBLIC SERVICES MANAGEMENT AND QUALITY

A PERSPECTIVE ON PUBLIC SERVICES IN SCOTLAND

SUMMARIZE

1960 20071979 1997 2006

Old Approach New Approach

1960 Expectation in education system in England is low

1979 The conservative good elected

1997 Labor government, NPM start

2006 Have grant, NPM start to collapse

2007 Value public services and communities

• Recognition in parallel that successful outcomes rest

on services performance

• Head to toe alignment and integration of all involved in public services

• Build and strengthen assets and resilence of

individuals, families and communities

• Build and strengthen assets and resilence of individuals, families and communities

• Real premium on the idea of co-production

2007

• Different mixed of need

• To add value and be more aggregation of public services

• Resistance to change

• Political influence

CHALLENGERS

CRITICS

• Scotland authority body has their own autonomy POSITIVE

• Give priority to the communities and voluntary effort

NEGATIVE

• Difficulty to manage their financial

• Difficulty to design policy

RECOMMENDATION

• feedback from the public• integration among department• formally organize and structured organization• Politician have to work all together and

accountable to ensure the success