the library is there: for you, with you, by you · –the library is there: for you, with you, by...

The library is there: for you, with you, by you

By Mogens Vestergaard, Director of Library and Citizens Services, Roskilde

Libraries and Citizens Services dept., Roskilde, 17th of May 2018

Bruxelles 17.05.2018

• The title:

– The library is there: for you, with you, by you: Collection/Connection - transactions/relations -serving/facilitating

• Presentation of your speaker and of Roskilde municipality and our experiences on the transformation

• Some examples on connecting, cooperation and a little on sustainability

• Some reflections on what could be done

Short agenda

Bruxelles 17.05.2018

• Mogens Vestergaard

• Leader positions since 1997-

• Director of libraries and Citizens services at Roskilde Libraries 2002-

• Chairman of Association of Danish Public Library Directors and Managers 2009-2017

• mogensv@roskilde.dk

Allow me…

Where are we…?

Library, Citizens’ services

and Archives

Red = Main Library

Blue = Branch Library

Green = Book Mobile Stop

86.000 inhabitants.

Ca. 110 FT Staff

Gross budget 10 mill. EUR

500.000 Items

1.400.000 Loans

600.000 visits

600.000 visits on homepage

400+ events

Roskilde

30

km

Municipal organization

City Council

Mayor

Schools & Childcare

Employment & Welfare

Planning, Culture and

Environment

Culture and sport

Libraries and Citizens’ services

Planning and development

Environment Traffic

Administration

Organization

Library and Citizens services

Space and Communication

Learning and events

Children and Young Adults

IT &Medias Citizens services Local historyRegional

Libraries and Projects

Administration

Bruxelles 17.05.2018

• Roskilde Libraries and Citizens’ Service provides a free space for all citizens, focusing on empowerment and relationships between people.

• We sort and disseminate actively to inspire citizens to enrich their lives in spaces for knowledge, literature and events

Core statement

Danish Library Act 2000

Overskrift fylder

Rød bjælkes højde

Evt. manuel justering

Public Libraries: Objectives and services

§ 1. The objective of the public librariesis to promote information, education andcultural activity by making available books,periodicals, audio books and other relevantmaterial, such as recorded music andelectronic information resources, includingInternet and multimedia.

Source: Agency for Culture and Palaces

Bruxelles 17.05.2018

• Are libraries redundant?

• Why don’t libraries focus on BOOKS?

The strategic situation

0100.000200.000300.000400.000500.000600.000700.000800.000900.000

An

tal

besø

g

År

Visits – physical and virtual

Fysiske besøg

Virtuelle besøg

Bruxelles 17.05.2018

• Perhaps because we are

– talking about patrons, users, citizens or partners?– taking an outside->inside perspective on our

business?– contributing to important agendas in the local

community?• - also outside the library field?

– Seeing a mind shift on its way in the staff – including the managers and directors?

• The libraries in the knowledge society• 4-spaces model

The strategic situation

Much more than books

4 – spaces model

ENGAGEMENT

EMPOWERMENT

PERCEPTION/EXPERIENCE

INNOVATION

©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009

Bruxelles 17.05.2018

Cooperation

Input

• Creation

Process

• Participation

Output

• Consumation

Outcome

• Evaluation

Impact

• Change lives

We can cooperate with the Citizens in every part of:

Bruxelles 17.05.2018

• Transaction

• Collection

• Serving

• Expert

• Established

From… To…

• Relation

• Connection

• Facilitating

• Multi-competent

• Floating

4 – spaces model

ENGAGEMENT

EMPOWERMENT

PERCEPTION/EXPERIENCE

INNOVATION

©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009

Transaction/Collection/Serving

Relation/Connection/Facilitating

Bruxelles 17.05.2018

Staff development 2007-2017

0

10

20

30

40

50

60

2007 2008 2009 2010 2011 2012 2013 2014 2015 * 2016 2017

Librarians

Assistants

Other staff

Academics

Bruxelles 17.05.2018

• Adopted by the City Council 2015 – reflecting some major agendas in Roskilde (but not all!):

1. The Role of Libraries in Local Areas

2. The role of the library in the Culture street of the city center

3. The digital citizen

4. IQ Roskilde – the innovative city

5. Literature

Roskilde Library Policy

Bruxelles 17.05.2018

• Open Libraries– Open 7-22 every day (weekends 7-16)

– Self service (Staffed some hours according to size)

• Citizens’ services

– The public authority/municipality is close to the local community

• Supporting local acitivities– Making Local Communities attractive

– Creating coherence

1. The Role of Libraries in Local Areas

Bruxelles 17.05.2018

• Results of large interview survey:

– 7 important points:• A local player

• An important way into the community

• A place for contemplation• Guidance by trained staff

• Digital connections

• Structure in life• Hygge (Cosiness, friendliness…)

• Libraries are used in transitional phases of life

• Libraries are so important, that you don’t mind paying for them, even though you don’t use them yourself

Outside->In perspective

Bruxelles 17.05.2018

• Partnerships:

– BiMus – a very close and unique partnershipbetween library and museum (LiMus in English)

– The library as a city builder together with othercultural institutions

• To:

– Making the city center live and be (more) attractive for both citizens and tourists

2. The role of the library in the Culture street of the city center

Culture Street

Culture Street

Commercial Street

Culture Street

• Created cultural activities in the central part of Roskilde city

• Cooperation bwtween Library, Abbey, Museum, Museum for Contemporary Art, Cathedral and City’s House (former Town Hall) with BiMus as secretariat.

– Festival of light– Go Orange – leading to Roskilde Festival– Science day– Rock Around the World– Kulturautomaten

An ATM for CULTURE

Bruxelles 17.05.2018

• Empowerment– How to use public solutions

– How to use data and technology

• Democracy

– What about those, who are not able to make use or cope with a society, in which digital is essential

– The project: Youth and Democracy: how to get the youth becoming more interested in democratic processes

3. The digital citizen

Bruxelles 17.05.2018

• Integration and internationals

• Innovation

– Project: Local community’s Innovation Space

– Makerspaces

– Do-it-together

– The library as a partner and a facilitator

– www.folkelab.dk

4. IQ Roskilde

Internationals at Roskilde library

Makerspace…

Bruxelles 17.05.2018

• ”Classic” literature

• Digital literature (more than e-books…!)

• Literature makerspaces

5. Literature

Literature and 4-spaces model

EXPERIENCE EXPLORE

CREATE PARTICIPATE

©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009

Reading

Meet the author

Music & literature

Digital literature

Website

Shelves

Consulting staff

Litteratursiden.

dk

Festival

Reading clubs

YOUR-litera-TURe

Local events

Poetry bingo

Short stories

competition

Writing school

Adventure on the

iPad

Makerspaces

Book talks in schools

Biblo.dk for tweens

Writing workshop

for children

Meet the author - 1

Discover your literature

Poetry machine – digital literature

Library driven homepages

Children and Young Adults

Cooperation with schools – reading, internet ethics, literature…

There are 50 % more rare words in childrens’ books than in a conversation between adults

That’s why it is important for children to read

Bruxelles 17.05.2018

1. Creating new ways of meetings btw. civil servants and citizens

2. The house of the citizens, whocreates the activities

3. Local identity through localhistory

4. Active local democracy

5. Mobile and flexible libraryservices (to parts of the municipality without branches)

6. Local partnerships

The Role of Libraries in Local Areas

New paths

’Dissemintion and guidance in new waysFocus on inspiration og guidance during n both manned and

unmannet oprening hours – we are still a LIBRARY!

- Using the collection in new ways

- Promoting the digital services

- Focus on local library service

BEFORE AFTER

From transaction to relation

Library

BibDok & Design Thinking

Impact and user needs

Connecting to the citizens

Design Thinking

Field studies to discover user needs - prototyping and testinghttp://designthinkingforlibraries.com/

BibDok

useremployee

Impact evaluation

Bruxelles 17.05.2018

Cooperation

Input

• Creation

Process

• Participation

Output

• Consummation

Outcome

• Evaluation

Impact

• Change lives

We can cooperate with the Citizens in every part of:

Thereby making libraries FOR, WITH & BY the citizens

4 – spaces model

ENGAGEMENT

EMPOWERMENT

PERCEPTION/EXPERIENCE

INNOVATION

©Dorte Skot-Hansen, Henrik Jochumsen og Casper Hvenegaard-Rasmussen 2009

Bruxelles 17.05.2018

• Stakeholders

– Politicians

– Patrons

– Associations, organizations, guilds, unions...

– Educational institutions

– Municipality departments

– Local, regional, national, international

– ...

• Because the library is for everyone

With whom to cooperate

Citizens’ whishing tree – for them

Citizens’ sharing furniture – with them

Juniorparty – by them

Bruxelles 17.05.2018

• Your core statement!

• What do you bring

• What do you want to achieve

• Where to connect

Always

Bruxelles 17.05.2018

• UN

• IFLA

• What are libraries doing?

– Promoting the goals

Sustainability

Bruxelles 17.05.2018

1. Legislative

2. Executive

3. Judiciary

4. Journalism

5. Libraries

Another perspective

5th state of power

Bruxelles 17.05.2018

• Performance

• Facilitation of processes

• Didactics

• Handle big data

• Host of debates

• Anthropology

• Curate and innovate

• Navigation within the flow

New competencies

Staff promotion initiative

Staff promotion initiative

Bruxelles 17.05.2018

• For, with and by the citizens is crucial

• Connection to stakeholders of any kind is essential

• Connection to major common (local) agendas are important

• Cooperation must be on a core statement basis

• Competence development of relational competencies is necessary

• Involvement on a much more personal level by the staff is a must

• We are (to be) the 5th power of state

My points

SILF 2016

Thank you for listening