the heart of a nurse leader: values-based leadership · 2019-03-05 · 2. identify with and relate...
Post on 24-Jun-2020
2 Views
Preview:
TRANSCRIPT
The Heart of a Nurse Leader:
Values-Based Leadership
Bob Dent, DNP, MBA, RN, NEA-BC, CENP, FACHE, FAAN, FAONE
Senior Vice President, Chief Operating and Chief Nursing Officer, Midland Memorial Hospital
Adjunct Faculty, University of Texas of the Permian Basin School of Nursing
& Texas Tech University Health Sciences Center School of Nursing
2019 Immediate Past President, American Organization of Nurse Executives
2
Learning Outcomes
1. Recognize the three essential elements of a Culture of Ownership to eradicate
toxic emotional negativity creating a more positive and healthier workplace
practice environment.
2. Identify with and relate to The Twelve Core Action Values described in The
Heart of a Nurse Leader to be a values-based leader.
3. Each participant to examine their leadership given practical application tools to
be able to stand on their values during turbulent times in healthcare.
Toxic Emotional Negativity:
The healthcare crisis within
“
”
Danny Meyer, owner of twenty-seven restaurants in New York City, preaches civility and tolerates nothing less. If bad behavior from an employee at any level isn’t corrected quickly, they’re gone. Meyer is convinced that customers can taste
incivility. Even exceptional chefs don’t last in Meyer’s restaurants if they’re disrespectful to other employees.
Christine Porath, Professor, McDonough School of Business, Georgetown University
Mastering Civility: A Manifesto for the Workplace
4
Source: Quartz, September 15, 2017. The silent killer of workplace happiness, productivity, and health is a lack of basic civility
Theoretical Model of Horizontal Violence (TEN)Process
5
Oppression(TEN)
InternalizedDominant
Values
Horizontal Violence
Peer Communication
Patient Safety
Key:+ Positive Relationship− Negative Relationship
Mahr, 2016; Purpora, 2010
56-78.5%resign
1 in 3 leave nursing
Burnout
Dissatisfaction
Irritability
ImpairedRelationships
Fatigue
Hypertension
PTSD
Depression
Panic Attacks
Diminished Confidence
Substance Abuse
Negative Effects of HV (TEN) on Nurses
6
Vessey, 2009 Townsend, 2012
Longo, 2013
Mahr, 2016
7
How would you describe your culture in just 6 words?
8
Southwest Airlines Motto
Servant’s Heart, Warrior Spirit, Fun-Loving Attitude
The Real Marine Corps
The Few, the Proud,
the Brave*
* And you’re not one of them
11
People will be and do their best with the tools they
have.
As a leader, we need to make sure they have the tools!
12
Three Essential Elements of a Culture of Ownership
13
1. Be Positive …
2. Be Self-Empowered …
15
3. Be Fully Engaged …
16
… in our profession!
17
… Fully Engaged
In professional associations
Obtaining certification(s)
Promote higher education
Demonstrate outcomes from nursing care andnursing leadership
Stay connected … networking
18
Lessons learned from my 30-year career as nurse and nurse leader … from personal stories
to observations.
19
20
Culture of Ownership Classroom
Core Action Values 1-6: Laying a Solid Foundation
Core Action Value 1: Authenticity
23Self-Awareness
Self-Mastery
Self-Belief
Self-Truth
Do you want to be one of a million or one in a million?
So, what do you do?
24
Be yourself…
Integrated DNA Technologies, 2016 26
unless you’re a jerk.
A Leadership Philosophy
27
Text BOB to 66866 For my Leadership
Philosophy and continuing the conversation!
Self-Mastery
28
29
Core Action Value 2: Integrity
30
Honesty Reliability
Humility Stewardship
31
32
33
Sacred 60:
Leadership Rounds
35
Breakfast with Bob&
Brunch with Bob
Core Action Value 3: Awareness
36
Mindfulness
Objectivity
Empathy
Reflection
ReflectionYou must take time for personal and professional reflection
37
What Went Well?
38
Is your team flourishing?
39
Daily Leadership
Huddle
40
Core Action Value 4: Courage
41
CONFRONTATION TRANSFORMATION ACTION CONNECTION
Fear is a reaction
Courage is a decision!
43
Core Action Value 5: Perseverance
44
Preparation
Perspective
Toughness
Learning
Perseverance is making that courage decision every day
46
47
Every great accomplishment was once the “impossible” dream of a dreamer who simply
refused to quit when the going got tough
______DQ
49
Perspective
50
52
Core Action Value 6: Faith
53
Gratitude
Forgiveness
Love
Spirituality
The 4 Pillars of
Faith
Faith in yourself
Faith in other
people
Faith in the
future
Faith in a higher power
Gratitude
55
56
Forgiveness
57
Culture of Ownership Classroom
Core Action Value 7: Purpose
59
Aspiration Intentionality
Selflessness Balance
60
__SSSN__
61
Core Action Value 8: Vision
62
Attention
Imagination
Articulation
Belief
63
TB______
64
What are your Memories of the
Future?
65
Core Action Value 9: Focus
67
Clarity
Concentration
Speed
Momentum
68
What 2-3 Goals to Accomplish Today?
69
71
Core Action Value 10: Enthusiasm
72
Attitude
Energy
Curiosity
Humor
Enthusiasm is the master value
Passion
Curiosity
Wonder
77
78
79
Core Action Value 11: Service
80
Helpfulness Charity Compassion Renewal
How does it feel to serve others?
82
83
Core Action Value 12: Leadership
85
Expectations Example
Encouragement Celebration
Management is a job description.
Leadership is a life decision.
A leader is someone who influences and
inspires others through the exampleof his or her values in
action
“There are no bad teams …
only bad leaders!”
88
Celebration
89
The goals you achieve…
The contributions you make…
The person you become…
Will be determined by the values that power your life
TBSSSNDQ
94
Coming soon …
95
Bob Dent, DNP, MBA, RN, NEA-BC, CENP, FACHE, FAAN, FAONESenior Vice President, Chief Operating & Chief Nursing Officer
Midland Memorial Hospital400 Rosalind Redfern Grover Parkway
Midland, Texas 79701432.221.4566 (office)
432.559.2911 (mobile)bob.dent@midlandhealth.org
Twitter: @bobdentLinkedIn: bobdent
Facebook Page: rldent1
96
Text BOB to 66866 For my Leadership Philosophy and
continuing the conversation!
References
Dent, B. & Tye, J. (2018) The Heart of a Nurse Leader.
Tye, J. & Dent, B (2017) Building a Culture of Ownership in Healthcare. The Invisible Architecture of Attitudes, Values, and Self-Empowerment. Sigma Theta Tau International.
Tye, J. & Dent, B (2016). The Pickle Pledge
Tye, J. The Florence Prescription.
Mahr, Nicole (2016). Identifying Factors Associated with Horizontal Violence. ANCC Magnet Presentation. 2016
top related