the 3-speed chief data officer
Post on 09-Jan-2017
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The 3-Speed Chief Data Officer
Simon James Gratton #ukdata50 #uktech50
“The massive decline of PC's…is about society's shift from creation to consumption… and mass extinction of unnecessary computer work, which in less than 20 years will be all of it.”
Steve Faktor (IdeaFaktor)
A billion tiny robots in the cloud…
…the future of AI in an algorithmic world (CLOUDTECH)
4
Automated Insight needs context….
1. We face a skills shortage
2. AI/Machine Learning can accelerate the end-point
3. Technology needs to bridge from insight-to-action next
TIME
1 MONTH 1 WEEK 1 DAY 1/2 DAY 1 HOUR MINS 1 MIN 10 MS
50%+ of CDOs will be unsuccessful…
…Yet 90% organisations will have one by 2019
Today’s data agility is not MVP
A DATA MVP STARTS HERE
NOT HERE
EMOTIONAL DESIGN
USABLE
RELIABLE
FUNCTIONAL
LINE OF BUSINESS a
LINE OF BUSINESS b
LINE OF BUSINESS … n
PILOTS PROJECTS APPS
ENGAGE, ACCELERATE AND ALIGN
DELIVER (INTEGRATE 1st)
RUN (INGEST 1st)
EXPLOIT (CONSUMPTION 1st)
HOLACRATIC UNITSConsumption-driven
60%/40% Vertical OUTCOME FOCUS
SHARED SERVICEAlignment-driven
40%/60% horizontal SIMPLIFICATION FOCUS
Balancing Quality and Agility
The CDO needs to evolve rapidly….
1. Data needs to be accessible at different speeds and levels of quality
2. Our functions need to be empowered and self-sufficient with tools
3. Our data assets need continuous improvement across our functions
The ‘Value-driven’ CDO
ACCELERATE DELIVERY
EMPOWER EXPLOITATION
CONTINUOUSLY IMPROVE
3.1
1 2 3
Accelerating Delivery…1
It’s about interactions
12
Aligning Interaction Maturity
INSIGHT MATURITY
DEL
IVER
Y S
PEE
D
HIGH
HIGH
MED
MED
LOW
LOW
ADVANCED
BALANCED
IMBALANCE
TODAY
TARGET
‘Fast Data’ means ‘Fast Culture’
We are a collaborative supply chain of data-driven value creation
We engage and innovate side-by-side with our
customers
We positively impact customer, partner and employee interactions
We integrate & wrap core applications for
frictionless experience
We decommission legacy & repatriate IP with each
delivery
We sit at the front of change cycle to ensure integrated outcomes
We drive a single customer view
harnessing ALL data
We deliver at pace then continuously improve
once valuable
We drive data innovation in <90 day agile delivery
cycles
The 3-Speed Data Organisation
NEAR-REALTIME SINGLE VIEW
FAST
1-3 MONTHS
Customer Events, Transactions, IoT and Blockchain interaction
3+ MONTHS
The realm of the ‘Data Wrangler’EXPLOITATION SERVICE LAYER
Wrangler ViewUnstructured
Functional viewSemi-structured
Business viewStructured
1ST GEAR 2ND GEAR 3rd GEAR
QUALITY
SLOWMID
<4 WEEKS
UNIFY
CONSOLIDATE AND CLEAN
The Single View
Data Quality Improvements (Graph/JSON)
LOW HIGH
Empowering Exploitation…2
‘In motion’ is our next challenge
‘In Motion’ = New Approach
CDO FOCUS TODAY DATA MANAGEMENT
EFFORT
DATA AT REST EFFORT DATA IN MOTION
EFFORT
CDO FOCUS NEXT
DATA AT REST EFFORT DATA IN
MOTION EFFORT
RELATIVE EFFORT
DATA MANAGEMENT
EFFORT
AT-DESIGN SCHEMA
STRUCTURE THEN INGEST
PROJECT-DRIVEN
ON-DEMAND SCHEMAGOVERN THE ENTRY-POINT
INGEST THEN STRUCTURE
CUSTOMER INTERACTION-DRIVEN
GOVERN THE END POINT
Digital Highways require ‘data insulation’
Consumption 1st Integration 2nd….
INNOVATION LAYER
ENABLEMENT LAYER
DELIVERY CAPABILITIES
CONSUMPTION SERVICES (WRANGLING)
COGNITIVE, AI, NLP ,
CORE
MIX DATA PLATFORMS
FILE RDBMS LAKE
STREAMING AND APIs PARTNERDATA
OPENDATA
INSULATION LAYER
INTERACTION, DISCOVERY, TAGGING AND VISUALISATION
ANALYTICS, BLENDING &ALGORITHMIC PROCESSING
DATA SCIENCE MDM, DATA QUALITYINTEGRATION
UNIFICATION CAPABILITIESREVENUE GROWTH DRIVERS
FRICTIONLESS DIGITAL
COST REDUCTION
DRIVERS
RISK MITIGATION
DRIVERS
The ‘Wrangler’ emerges…
501
We are in ‘skillset’ transition
2015
INSIGHT COLLABORATORS
80% EXPLOITATION FOCUS
SQL/NOSQLLAKE
R/PYTHON RULES
VISUALISATION ‘WHY’ FOCUS
CUSTOMER-CENTRICITY
FILE GENERATORS
80% INTEGRATION FOCUS
SQLRDBMS/XLS
SAS MODELS
EXCEL/OFFICE ‘HOW’ FOCUS
PRODUCT/LOB-CENTRICITY
2020
‘STRUCTURED’ ‘UNSTRUCTURED’
Wrangler skills are very different to those in use today
Business ‘data workers’ need to be ‘exploiters’ not ‘integrators’
IT ‘data workers’ have traditional skills but limited data science
Continuous Improvement…3
How do we orchestrate improvement?
Align relentlessly to improve…
OPERATING BEHAVIOURS
CHANNEL INTERACTION-DRIVEN
OUTCOME FOCUSED
WRANGLER RULES
2-WAY PORTAL DATA SHARING
ALIGNMENT BENEFITS
CUSTOMER ‘PROCESS-INSULATED’
80% EXPLOITATION FOCUS
3-SPEED ACTION-TO-INSIGHT
EVENT-BASED INNOVATION
INSIGHT MATURITY
SALES & DISTRIBUTION
CUSTOMER & PROSPECT
PRICING
FRAUD & RISK
FINANCE & BACKOFFICEDISTRIBUTED ‘CONSUMPTION’ FOCUS
FUNCTIONAL BUSINESS AREASCUSTOMER
HISTORY
PARTNER
HISTORY HISTORY
MI TEAM‘CLOSED LAKE’
DEFENDENTRYPOINT
‘OPEN LAKE’EDW
EMPLOYEE
EVENTS
CDO OFFICE
APPROACH
CENTRALISED ‘DELIVERY ’ FOCUS
INNOVATE AT INTERACTION
The API Economy is now ‘business class’
COMPETENCIES
ECOSYSTEMS
RELATIONSHIPS
CONNECTIONS
LEVERAGE
API ECONOMY DESIGN
BUSINESS
CUSTOMERS
CHANNELS
PARTNERS
EFFICIENCY
TRADITIONAL DESIGN
Wh
ere
de
sign
fo
r e
xte
rnal
inte
grat
ion
be
gin
s
APIs change business strategy & design thinking
Source : Forrester
Ou
tsid
e-I
nIn
side
-Ou
t
Improvement means CDO not OCD thinking
28
3 Weeks, 3 People, 1 Goal….
BEFORE
29,500 Code Lines
Multiple File ImportsHeavy Preparation. Rerun All
File Storage Overload
Only 10% Code-based removed
Single ‘Virtual’ FeedFlexible Blending (XML, SQL, File)
Store, Run & Re-run at will
<300
AFTER
5 X Faster, 10 X Cost reduction
DATA ACQUISITION
Multi-User. 1.5 mins per cycle
VIRTUAL WRANGLER PRICING CYCLE
>500
Code-based, Serial Processing, Re-run All 1 User. 5 mins per cycle
COMPLEX FILE IMPORT SAS PROCESSING PRICING CYCLE
DATA ACQUISITION
Direct Simulation Analytics to Actuary
Agile CDOs Accelerate, Empower and Improve Openly to Unite outcomes
The 3-Speed Chief Data Officer
Simon James Gratton #ukdata50 #uktech50
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