technology adoption is your firm ahead of the curve · data courtesy of 2010 ilta technology survey...

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Session Title

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April 11April 11--13, 201113, 2011www.techshow.comwww.techshow.com

PRESENTED BY THE

Technology Adoption: Is Your Technology Adoption: Is Your Firm Ahead of the Curve?Firm Ahead of the Curve?

PresentersPresentersTodd Todd CorhamCorhamJoshua Joshua PojePoje

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2010 ILTA Technology Survey

464 participating firms 80,000 attorneys 180,000 end users

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Survey Respondent Profile

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Criteria: Progressive Tech

provides competitive advantage lowers costs reduces risk looks really cool (yes, it matters)

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Legal Tech Components Infrastructure (OS, hardware, monitors)

Security (policies, utilities, practices)

File Management (tools, policies, Planning)

Mobility (PDAs, phones, Remote Access)

KM/BI (tools, databases)

Firm Culture and Getting “Smart”

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Quick Poll - Is Your Firm:

Leading Keeping Up Lagging

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Infrastructure

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What desktop operating systems does your firm use? (Check all that apply)

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What Internet browser is your firm currently standardized on?

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What file format has your firm standardized on (binary or XML)? (Check one)

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Poll: DisplaysDual Monitors Large Screens (>19”) Three ScreensOther?

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What PRIMARY type of display for desktop PCs was the last major purchase you made for your firm? (Check one)

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Dual Monitors

Large Screen (>22”)

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What is your firm's PRIMARY word processing software? (Check one)

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Is your firm utilizing a "cloud" computing service (i.e. “hosted”?) (Check all that apply)

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Security

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What does your firm use for managing Ethical Walls?

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Do you use an outside vendor for Emergency Notification? (Check one)

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File Management

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Which (if any) of the following do you have in place? (Check all that apply)

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Knowledge Management/Business Intelligence

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Do you provide a “matter-centric” e-mail or records storage system for managing email history?

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Does your firm use Business Intelligence/Financial Analysis software? If so, which systems do you use?

(Check all that apply)

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Has your firm implemented a Federated or Enterprise Search platform?

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Mobility

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Which statement best represents your firm's position on Virtual Desktop Infrastructure? (check one)

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Is your firm using unified or integrated messaging, i.e. voice mail available from within your e-mail inbox?

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What brand of VoIP phone system does your firm have? (Check one)

Percentages based on number of firms who indicated use of a VoIP Phone system (41%)

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Does your firm use any software that helps to show real-time presence (availability) of employees

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Do you have users with iPads that can connect to your network?

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The Road to “Smart”

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IT Needs ResourcesPercent of IT Spend (all Industries)71% for “KTLO”25% is for “Enhancements”4% for “Innovation”

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“IT-Smart” lawyers invest in building strong relationships and teamwork with IT because they understand that IT is an organizational asset.

Susan Cramm, 8 Things We Hate About IT

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Are you a Consumer or a Partner? CIOs feel like they’re inviting themselves to a party where

they aren’t welcome. Hence they become a “provider.” Give them a seat at the table in decision-making so they can

advise you: About how to get the most out of systems in place What technology can do and where it’s headed How to develop IT Strategy How to invest responsibly How to deliver complex solutions How to work with IT

Susan Cramm, 8 Things We Hate About IT

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Otherwise…

Whatever is today…Will be tomorrow

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About the ABA Survey

“Don’t Know”The

Problem?

Large Firm Software Availability

Software Type: “Don’t Know”Project management 42%Case/practice management 22%Rules-based docket/calendaring 31%Trial presentation 19%Deposition/transcript management 12%Research notebooks 47%

Finding the Right Balance

Core competency

Identifying opportunities

The Basics

Technology Budgeting

2009 2010Increased 25% 29%

Decreased 11% 5%

Stayed the same 15% 18%

Don’t know 49% 49%

Security Issues

• Respondents reporting that their firms have experienced a security breach21%

• Resulted in unauthorized access to sensitive client data9%

• Resulted in downtime/loss of billable hours20%

Business Continuity

• Firms have experienced a natural or man-made disaster:– 18% for all respondents– 31% at large firms

Law Office Technology

Primary Computer/OS

Primary Computer Overall Large FirmsDesktop 66% 52%Laptop 33% 47%

Primary OS Overall Large FirmsWindows XP 68% 69%Windows 7 9% 6%Mac OS 3% 0%Don’t know 5% 10%

Smartphones

• 93% at large firms use smartphones

• Top reported brands:– BlackBerry (66%)– iPhone (20%)

• iPhone jumped from 1% in 2008.

Software Availability v. Use

Software Available? Personally Use?Document assembly 70% 41%Metadata removal 92% 82%Document/records management 89% 70%Case/practice management 73% 23%Encryption 63% 36%

Cloud Computing Use

Overall Use Large Firms Use20% 20%

Litigation

Time in the Courtroom

How often? Overall Large FirmsOne or more times per week 18% 2%1 to 3 times per month 34% 22%3 to 11 times per year 37% 56%2 times per year or less 11% 20%

Laptops in CourtFunction Overall Large

FirmsLitigation support 31% 44%

Presentations 30% 44%

Connect to court audio/video system

18% 31%

Real-time transcripts 7% 30%

Computer animation 9% 20%

Courtroom Technology Training• More likely to have had training (45% versus 30%)

• Leading forms of training:– Practice prior to live court (81%)– In-house training (77%)– Firm provided training materials (58%)

• Of those without training in courtroom technology, 25% attributed it to a lack of available training.

Who Runs the Show?• Who runs the show?

– In-house litigation support specialists (24%)– Litigation support consultant (18%)– Themselves (17%)– Paralegal (17%)– Another attorney from the firm (7%)

On the Web

Virtual Law Offices“Do you have a virtual law office/virtual law practice (i.e., you do not typically meet with clients in person, and primarily interact with clients using Internet-based software and other electronic communications software)?”

Response Overall Solos Large FirmsYes 14% 19% 16%No 84% 80% 81%Don’t know 2% 1% 3%

E-lawyering

Service Overall Large FirmsClient intake questionnaire 10% 6%Real-time consultations with prospective clients (excluding e-mail)

3% 3%

Online document preparation 12% 17%Expert systems 3% 7%Self-help legal guides/information 18% 26%

Social MediaTechnology Overall Large FirmsFirm blogs 14% 30%Personal legal blogs 5% 5%Social networks (firm) 17% 23%Social networks (personal)* 56% 63%Microblogging/Twitter (firm) 5% 8%Microblogging/Twitter (personal) 7% 9%

* Leading social networks for large firm lawyers: LinkedIn (91%), Facebook(58%), Plaxo (18%)

E-Mail Security

71% send confidential info to clients once or more per day (versus 59% overall)

E-Mail Security Methods

Method Overall Large FirmsRely on confidentiality statement in message 83% 89%Rely on confidentiality statement in subject 29% 37%Encryption 22% 34%Password protection 12% 12%Require written consent from client 10% 12%

Research

Knowledge Management

• 29% of large firms have a knowledge management initiative. (62% didn’t know.)

• 87% maintain a searchable KM system for internal documents.

• Leading brands reported:– 43% custom– 15% West km– 9% SharePoint

On the Go

Where are they?

• 99% are doing work outside of the office• 55% reported doing 10-24% of their work

outside of their primary office• Regularly working at:

– Home (86%)– In hotels (32%)

Laptop SecurityMethod Overall Large FirmsPassword protection 90% 95%Data encryption 20% 26%Hard drive encryption 13% 17%Cable/dock lock 9% 20%Remote data wiping 5% 9%Tracking software 5% 6%

Telecommuting

• 79% report telecommuting• 33% telecommute once or more per week• Why not?

– Least likely: tech barriers (0%)– More likely: policy barriers (10%)

Telecommuting

6%

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ABA TECHSHOW 2012

March 29-31, 2012

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