teamwork and planning planning and scoping facilitation for online or blended … · 2019-12-19 ·...

Dar Maxwell Manager, Learning Technology Team Engility Dar.Maxwell@engilitycorp.com

Agenda • Teamwork and Planning • Planning and Scoping • Facilitation for Online or Blended events

“We believe that technology is at its very best, at its most empowering,

when it simply disappears”

Jony Ive Chief Design Officer, Apple

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Engility Proprietary Information 4

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Planning, Teamwork and Redundancy

• Facilitator/Presenter

• Producer

• Participant

The Team

Presenters Facilitator Content and Facilitation Support Technician Confidence

14 Confidence Subject matter expert Event Facilitator

In-room Presentation

Technology Team for Online Event

WebTech WebHost Event Facilitator Subject matter expert

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Questions? Comments?

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• What is your “most fundamental objective”?

- i.e. share content, receive feedback or input, gather information,

teach a tool/approach, answer questions

• Who do you want to reach?

- What is their incentive to engage?

- What is the demand?

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• Presentation? • Discussion? • Flip Charts? • Live note taking? • Survey questions? • Knowledge checks?

If you did this event/activity in the conference room down the hall, what would

you do and what tools would you use?

Design the event THEN apply the tool, rather than starting with the tool and forcing the event to fit.

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• How do you define “success” for this event?

- Move beyond quantitative

- Get the “right” people online

- Diverse geography? Specific countries?

- Questions answered

- Interest expressed/unexpected view point

- Awareness built

- How would your audience define success?

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• What concrete outputs/deliverables do you expect?

- What drives the need for the deliverable?

• What else does this event tie into?

- If we know from the beginning, it can be developed to better

leverage other resources and activities.

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• Post-event “rapid after action review”

₋ What worked?

₋ What didn’t?

₋ What would you change?

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Questions? Comments?

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Facilitation Welcome to my Party!

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• Greet and welcome by name

- Verbally before the event begins

- Actively in the chat box throughout

- Support staff should have a different chat color (if possible)

- Use @name to communicate

• Show them around the space

- Downloads

- Weblinks

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• Introduce them to their colleagues

- Invite them to chat with their “online colleagues”

• Invite questions and comments throughout

• Acknowledge a comment or question by name

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• Create a sense of community

• Recreate the live experience

• Bring the remote participants in to the room (with a blended event)

• Think about your language

- accentuate what they CAN do not what they CAN’T

(“participants can ask question or add comments at any point

throughout the event” – NOT “only the presenters can speak…”)

• Repeat guidance throughout

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Questions? Comments?