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Sustainability at a Glance – 2015CWS-boco
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CWS-boco Group overall 2014 2013
National subsidiaries in Europe and China --- 19 19
Group employees overall 7,549 7,527
Company’s own laundries --- 52 55*
Turnover € million 751 748
Operating result before one-time effects € million 74 72
Operating result € million 71 64
Earnings before taxes € million 47 46
Shareholding of CWS-boco Group % 100 100
CO2 emissions in t
57,464Energy consumption in GJ
993,877
Water savings in m3
Scope of application of this report
Unless otherwise indicated, all the information in this report
refers to the calendar year 2014 and the nine companies in
the CWS-boco Group with the highest turnovers: CWS-boco
Deutschland GmbH, CWS-boco Suisse SA, CWS-boco Italia
S.p.A., CWS Nederland B.V., CWS-boco Sweden AB, CWS-boco
Österreich GmbH, CWS-boco Ireland Ltd., CWS-boco Polska
Sp. z o.o. and CWS-boco BeLux N.V.
“About this report” on page 23.
49%Procured
green energy
51%Procured
standard energy
Total energy consumption
Amount of km saved by OMD2014 in DE, BeLux , IT, CH
853,333 48,992
*Site closings and openings in the course of the year have not been taken into consideration here.
We publish our annual financial key figures and capitalisation at CWS-boco International GmbH level as part of the Haniel Financial Report.
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Dear reader,
Sustainability is a cornerstone of the CWS-boco business.
As a provider of rental textile services, the efficient use of
resources comes naturally to us, which is not only good for
the environment, but also a force behind the company’s
financial success.
Our focus is firmly on people. Thanks to a comprehen-
sive monitoring system, we are now in a position for the
first time to report on the indicators for further training measures. Moreover, our “Sales Excel-
lence” programme, developed for lateral entrants in Direct Sales and certified by the German
Technical Control Board (TÜV), is just one example of our commitment to the professional
development of our staff.
We strive to improve in all fields of activity and are continuously investing in the moderni-
sation of our service network. With great results: We are steadily lowering our use of resourc-
es, for instance our water and energy consumption, as well as the kilometres driven by our
service fleet.
The progress made regarding the implementation of a Code of Conduct in the supply chain
is another source of pride to us. We engage actively with our partners to ensure compliance
with the Code and, where necessary, the improvement of production facilities.
In 2014, the issue of sustainability focused on the strategic development of CR activities,
based on a comprehensive analysis of our areas of reporting as well as intensive dialogue with
our stakeholders. The feedback received from an international, internal and external study was
used to improve our indicators, enhancing the basis for reporting. These indicators correspond
to the international reporting standard GRI G4. Our motto remains “Handle with Care”. Please
read on to discover how we turn these words into reality.
Max TeichnerChairman of the Management Board CWS-boco Internat ional GmbH
Yours,
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1. Collection
2. Sorting
6. Delivery
3. Washing + drying
4. Quality control
5. Repairs + replacement
Our business revolves around the concept of reuse
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CWS-boco — Sustainability at a Glance – 2015
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Materiality analysis and stakeholder dialogueFor the 2015 report, we entered into intensive dialogue with our internal and external interest groups, casting a new light on those topics most relevant to our strategic development. Around 280 questionnaires were completed in nine countries, helping us to develop and hone our sustainability approach.
Materiality analysis
The materiality analysis laid the foundations
for our stakeholder survey.
We evaluated:
sustainability measures and strategy in
place at CWS-boco
opportunities and risks for our areas of action
the relevance of market developments and
new legislation
reputation and brand value with regards to
sustainability
the correlation between current trends and
our development as a company
next steps for building on and expand-
ing the sustainability strategy in place
Stakeholder survey
We carried out an extensive survey by:
defining our interest group as customers,
employees, suppliers, representatives of
non-governmental organisations and the
media as well as representatives of the Han-
iel holding company
asking participants to evaluate the impor-
tance of a number of issues with regards to
a) the stakeholder groups and b) the inter-
relation between our business activities and
the topics in question
weighting the information supplied by in-
ternal and external respondents equally,
with customers’ (as one of our most im-
portant interest groups) information being
weighted more heavily within the external
stakeholders.
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CWS-boco — Corporate Sustainability
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Our areas of action
Resulting from our materiality analysis and the stakeholder survey, our areas of action have been updated. The following eleven aspects are essential for our commitment to Corporate Responsibility, that is, their effects on our activities within and outside of our organisation.
Safe work environment
Our employees participate in safety
training and we are planning to intro-
duce a risk monitoring system by 2020.
Training and development
As we aim to tailor our training and
development more closely to our respec-
tive markets and fields of work, we have
introduced an international monitoring
system and are working to introduce
national training guidelines by 2020.
Energy efficiency
Washing and drying rental textiles
requires energy, a valuable resource
which we use as carefully as possi-
ble. We thus continuously strive for
the greatest efficiency in our laundry
network and want to improve by 30%
per kg washed by 2020 (vs 2012, aggre-
gated for main service lines).
Water efficiency
Our aim is to achieve the best washing
result with the lowest possible con-
sumption of water, so we reuse and
reprocess washing water wherever pos-
sible. We are also testing alternative
washing techniques. By 2020, we want
to reduce our water consumption by
10% per kg washed (vs 2012, aggregat-
ed for main service lines).
Detergent efficiency
In order to use detergents as effectively
and as environmentally friendly as pos-
sible, we aim to find the right balance
between all aspects of the washing pro-
cess. We also compare our laundries and
intend to harmonise our suppliers fur-
ther by 2020.
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CWS-boco — Sustainability at a Glance – 2015
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CO2-emissions from
laundry and service
We want to cover as few kilometres
and emit as little CO2 as possible with
our service fleet. Besides regularly re-
newing our vehicles and using efficient
engines, we employ route optimisation
systems.
Upcycling and material efficiency
More than 2.6 million rented CWS dis-
pensers are installed in our customers’
washrooms – valuable resources for
reuse or upcycling. What’s more, we
hope to implement a holistic recycling
concept which also extends to our tex-
tiles by 2020.
Customer satisfaction
Our customers are amongst our most
important stakeholders. Each nation-
al subsidiary has measures in place to
monitor customer satisfaction, such
as surveys of amongst employees or
customers themselves.
Security of supply
The reliability of our service touches
upon processes both within our organ-
isation and amongst our suppliers. Our
subsidiaries CWS-boco Supply Chain
Management GmbH and CWS-boco
Supply AG bundle this responsibility
centrally.
Supplier assessment
CWS-boco stands for a responsible and
sustainable supply chain. We have a
system in place for guiding and monitor-
ing our suppliers to ensure compliance
with our Code of Conduct and support
them each step of the way should the
need for changes arise. By 2020, we aim
to establish our CoC in different stages
with strategically important suppliers.
Sustainable sourcing
We strive for transparency and social
and ecological sustainability in our
supply chains. We assume responsibility
for our goods even before they enter
our company – by working in long-
established partnerships and carefully
selecting every component of our
products.
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CWS-boco — Corporate Sustainability
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1 – Customers and EmployeesCWS-boco focuses firmly on people. Our cus-
tomers are one of most important stakeholder
groups and we are aware of the responsibility
of conducting a personnel-intensive business
– we follow a sustainable personnel policy
which, among other things, focuses on train-
ing and further education as well as health
and safety.
In constant dialogue with
our customers
Customer feedback and satisfaction are of great
importance to us, be it when developing new
products or lending an ear to listen to feedback
or issues. Our customer care employees regular-
ly visit our customers’ premises and are there to
consult or offer solutions. In total, our employees
from Customer Service, Service and Customer
Care speak to more than 100,000 customers in
person every day.
Customer retention rate
Long-term customer relationsAverage durat ion
Our customer retention rate of 93 per cent is tes-
tament to the fact that good communication is the
right approach.
On average, our customers have been with us for
over 12 years.
93%
Customer retention –
target 2020
By 2020, we plan to reach a customer
retention rate of 95%.
12.3 years
CWS-boco — Sustainability at a Glance – 2015
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It is vital to us that our customers are satisfied,
no matter where they are, which is why our na-
tional subsidiaries have developed various con-
cepts for monitoring customer satisfaction. In
Belgium, Luxembourg and the Netherlands, in-
dividual customer groups are surveyed regularly.
The feedback from our employees with custom-
er contact is equally as important. In Germany,
employees from Sales and Service are asked
for their input every month. In both companies,
the results are passed on as direct feedback
to the Management Board. The opinion of our
customers is of great value to us even above
and beyond our daily business. For this reason,
we regularly involve them in the strategy pro-
cess for our sustainability alignment via the
stakeholder dialogue.
Ideal ly protected staf f with
the high-vis ibi l i ty and weather-
proof c lothing f rom boco.
Staying safe on the go with the Juchem Group
Before a new boco collection hits the market,
we run tests to find out whether it is suitable for
everyday use and fulfils the needs of our cus-
tomers, who put our clothing through vigorous
testing before production starts. The Juchem
Group was, one of our test customers for the
high-visibility and weather protection collection
2014. Employees wear their protective clothing
all day long, making them an ideal testing part-
ner. Joachim Mix, a Managing Director in the
Juchem Group, agreed. “It is fantastic that we
can bring our perspective into product develop-
ment,” he confirmed. “It’s great that boco takes
an interest in our requirements and that we can
contribute to a product being created which is
really suitable for everyday use.”
Chapter 1 — Customers and Employees
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Focus on education and
health & safety
We can only be successful as a company if our
staff have the necessary skills, competencies
and knowledge to keep our service and quality
promise to the customer day after day. This
is why we take education very seriously and
offer our employees a number of programmes
for further development.
What’s more, we also want to professionalise
our training so that we can tailor it more
closely to the needs of our staff and devel-
op country-specific as well as market-specific
education standards. As a first step towards
achieving this, we launched an international
system for collecting information about and
evaluating the quality of the training
measures in place.
Further education in the countries covered in the report, CWS-boco International and CWS-boco Supply Chain Management
4,935 h Staff
in Laundry and Service
3,112 h Staff
in Administration
1,097 h Staff
with personnel responsibility
5,479 h Staff
in Sales
15,160 htotal hours of training
11,370participants
1,093training sessions
Training and education: A sustainable investment
in both our employees’ and our own future
Training and development –
target 2020
By 2020, we want the national train-
ing guidelines to apply to 100% of
employees in the CWS-boco Group.
Our approach is based on coun-
try-specific standards for different
employee categories.
CWS-boco — Sustainability at a Glance – 2015
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Excellently trained – our Sales Excellence programme
Fit for Direct Sales in just twelve months – with
the Sales Excellence training programme at
CWS-boco.
The recipe for success: Motivated lateral en-
trants for Sales, a fountain of expert knowledge
from the company and a sound mixture of the-
oretical and practical units. Six modules teach
trainees about professional consulting; product
details and contract administration alternate
with intensive acquisition phases in the fi eld.
It’s a win-win approach: Trainees get the best
possible education whilst the company coaches
new employees precisely in line with its require-
ments. Plus, the quality of the programme is of-
fi cially recognised: The fi nal exams are certifi ed
by TÜV Rhineland.
Gett ing pract ical exper ience:
The lateral entrants dur ing
supported acquis i t ion days
The CWS-boco Group employs over 7,500 peo-
ple to date and we are actively committed to
ensuring that they are well looked after. Besides
offering further education measures and various
benefits, we are passionate about health and
safety matters. Depending on their respective
country and organisation, our employees can
take advantage of services offering advice in
finding a successful work-life balance, for
instance, or on issues concerning staying
healthy at work, exercise, nutrition and much
more.
In 2014, CWS Nether-
lands and CWS-boco
BeLux were com-
mended by the
Occupational Health
and Safety Assessment
Series (OHSAS) for their
health and safety management system which
helps to identify and minimise risks in the work-
ing environment. OHSAS is one of the most well-
known and important standards for occupational
health and safety management systems.
Chapter 1 — Customers and Employees
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2 – Products and SourcingFor us, sustainability begins in our supply
chain rather than in our own company and
we place great importance on sustainable
procurement as well as supplier assessment
and development. When our products reach
the end of their life cycle, upcycling is an im-
portant topic which helps us ensure that our
products have the longest possible life and
that waste is kept to a minimum.
Supplier structure and product procurement
272 suppliers CWS-boco Supply Chain Management GmbH
Textiles and resources (such as zips,
buttons, etc.) CWS and boco
55% purchase of
finished clothing, Western Europe
45% outward
processing, Eastern Europe
Ama-Dress and the Code of Conduct
Ama-Dress has been sewing workwear for boco
since 2012. In 2013, the company was audited
to ensure compliance with the Code of Conduct.
When the results revealed the need for improve-
ment in various areas, a joint action plan was
drawn up. Ama-Dress invested significant time
and energy into the process and just one year
later all the planned measures had been imple-
mented. The follow-up audit in 2014 was passed
with flying colours. The company now has an
electronic timekeeping system and introduced
an emergency plan as well as a person in charge
of ensuring adherence to the code.
Mater ial , buttons and z ips are
professional ly combined to
produce the f in ished i tems.
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The CWS-boco Code of Conduct
Socially acceptable working conditions and
the conservation of resources are the utmost
priorities in our supply chain and we commit
ourselves to complying with social and en-
vironmental standards throughout the entire
chain. We have integrated a Code of Conduct
for suppliers (CoC) into our procurement con-
tracts and supplier agreements which is based
on international agreements.
The CoC describes the planned objectives
and minimum expectations for our partners,
including standards on several items, e.g.:
Pay and working hours
Health and safety in the workplace
Prohibition of child and forced labour
Environmental standards and safety issues
Certifi ed auditing teams regularly review our
partners’ adherence to the Code. If a need for
action is identifi ed, we work together with
our partners to draw up and implement an
improvement plan. We aim to off er long-term
support and cooperation to our partners and,
as such, we have bundled this responsibili-
ty in our subsidiary CWS-boco Supply Chain
Management GmbH.
Code
Roll-out of Code of Conduct in the textile supply chainImplentat ion of phase 1 of the Code
160 of the textile suppliers
have signed the Code in phase
1 of its roll-out.
This corresponds to approx.
95% of the purchasing
volume.
Responsible sourcing and
supplier Code of Conduct –
target 2020
By 2020, we aim to have established
our Code of Conduct, in several stag-
es, at all our strategically important
suppliers.
By mid-2016, more than 99% of our
strategically important suppliers in
the textile and washroom sectors
as well as 50% of the strategical-
ly important suppliers from Indirect
Spend should have signed the Code
(percentages based on purchase
volumes).
For phase 2 of the roll-out, we aim to expand the
CoC so that it also encompasses those purchasing
segments currently regulated by our procurement
conditions.
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Chapter 2 — Products and Sourcing
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Sustainable means durable
and high-quality
As our products are rented out, we need to
ensure they withstand a long lifecycle, thus
all the materials we process must be of the
highest quality and are put through rigorous
tests before they enter the market. Skin-
friendliness is another vital prerequisite for
our products. All our cotton towel rolls and
the majority of our textiles are certifi ed in
accordance with the Oeko-Tex® Standard
100 for product category 2 – Products which
are in contact with the skin.
Our washroom dispensers are produced in
Switzerland. Here too we comply with the
most stringent quality standards; the dis-
pensers are made from materials which are
particularly robust and designed for long-term
use by large numbers of visitors.
Switzerland is also home to our Upcycling
Centre. Just because our cotton towel dis-
pensers have been taken off a customer’s
wall doesn’t necessarily mean that they have
reached the end of their useful service life.
**
Our high quality standards are certified
Oeko-Tex® Standard 100 for Product Class 2
Products which are in contact with the skin
* Blue Angel: Applies for the national subsidiaries CWS-boco Deutsch-land GmbH, CWS-boco BeLux N.V., CWS Nederland B.V., CWS-boco Suis-se SA, CWS-boco Italia S.p.A., CWS-boco Ireland Ltd.Hygiene certifi cate: Applies for the national subsidiaries CWS-boco Deutschland GmbH, CWS-boco BeLux N.V., CWS Nederland B.V., CWS-boco Suisse SA
CWS-boco Germany takes silver
CWS-boco Germany’s commitment to eco-logical and social sustainability in the supply chain has been rewarded with the silver sta-tus of the EcoVadis CR rating. This places the national subsidiary among the top seven per cent of the more than 70 companies assessed in its industry sector. In the “Environment” sub-section, it even ranks in the top two per cent of companies.
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Welcome to the Upcycling Centre
Used dispensers from four CWS-boco countries
are taken to our Upcycling Centre in Switzer-
land, with more than 41,000 devices passing
through its doors in 2014. After being tested for
reusability, some are revived for reuse, whilst
others enter our recycling process. This involves
disassembly of the dispensers into their com-
ponent parts, with a part of the plastic being
shredded and reprocessed into new dispensers.
Around 13 tonnes of recycling material was used
for the production of new dispensers in 2014.
Information about recurring problems with de-
vices is passed from the Upcycling Centre to
quality assurance and to the CWS Development
department.
Our dispensers are as
good as new fol lowing
reprocessing
Number of dispensers which could be returned to an as-new condition
69%
Upcycling and material
efficiency – target 2020
By 2020, we want to develop a holistic
upcycling concept for all our products
and packaging.*
*Former KPI "recycling methods" was optimised following our strategic review and re-focus process in 2014. In future, we will focus on upcycling and careful use of raw materials.
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Chapter 2 — Products and Sourcing
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3 – Laundry and TechnologySmart moves and the right adjustments – they
require the right technology and the right peo-
ple. We believe we have found both, meaning
our washing processes are highly efficient as
well as sustainable.
Technology and people
Our approach not only means that resources
are saved it also makes us particularly
flexible and fast, and we are able to wash
the textiles sorted according to customer.
Intelligent tables which allocate items to
the correct wearer cut processing times even
further, resulting in a substantially quicker
turnaround: Only two to four hours pass
between sorting the dirty items and packing
the clean clothing.
Small but perfectly formed – our new laun-
dries in Puurs (Belgium), Łódź (Poland), Čak-
ovec (Croatia) and Wiesbaden (Germany)
employ small, intelligent washing machines
which calculate the correct amount of wa-
ter and detergent based on the weight of the
washing load. If the machine is not at full load
capacity, it automatically reduces the amount
of water and detergent added as well as the
energy required, so that it does not use more
than is absolutely necessary.
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Of course even the most advanced technolo-
gy is nothing without the right people, so our
staff are always there to pay special attention
to all processes happening at our laundries.
Our “efficiency inspectors” from the business
departments are constantly dropping in at
our locations. Their opinion: Thumbs up in
terms of efficiency and not only for washing,
spinning and drying.
The SmartLine concept
Many small washer extractor machines
process and wash the textiles in line with
the customer’s wishes. Unlike when using
large washing tunnels, we are able to achieve
maximum flexibility, a high level of availability,
better load capacity and production security.
An additional advantage: We can deploy the
machines in different locations – depending on
how much washing needs to be done where.
A special software records the operating data
such as load, running time, temperature and
consumption, enabling us to compare and
optimise all locations working with the same
concept. What’s more, we can wash larger
volumes while simultaneously taking the load
off our employees.
Transparency: The washing
data f rom every machine
can be output v ia a USB
inter face.
Energy efficiency –
target 2020
By 2020, we want to improve our en-
ergy efficiency by 30% per kg washed
(vs. 2012, aggregated for main service
lines towel rolls, mats and workwear).
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Chapter 3 — Laundry and Technology
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Washing – the sustainable way
There are several measures in place to ensure
clean results without costing the earth. For in-
stance, it’s not just our washing machines, but
also our dryers that are intelligent. Measuring
the residual moisture in the clothing, they
stop running when the textiles have reached
the desired degree of dryness. This saves en-
ergy, reduces emissions and is gentle on the
clothes. Instead of mangles and dryers run-
ning on “full steam”, we employ gas-operated
devices which reduce energy consumption, as
there is no need to have them running non-
stop, whilst still offering flexibility due their
quick reaction time.
Litres of water consumed per kg of laundry washed ( l/kg)
5.33
27.51
Towel rolls
Cleanroom
textiles
5.35
30.10
2014 2013
2013
2.66Mats 3.3520132014
13.83Workwear 13.4820132014
7.36Flat linen 7.4420132014
2014
Water efficiency –
target 2020
By 2020, we want to reduce our water
consumption by 10% per kg washed
(vs 2012, aggregated for main service
lines towel rolls, mats and workwear).
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As water is a precious resource, we are con-
stantly looking for innovations that help us
cut our requirements and lower the pollution-
al index of our wastewater. For instance, we
developed a special solution for pretreating
wastewater. The so-called flotation technique
makes filtering dirt particles from the water
more efficient whilst requiring a lot less en-
ergy than conventional filtration techniques.
In order to make our laundries more sustain-
able, we look at the big picture. To make
practical resource savings without sacrificing
quality, we choose technologies which make
particularly efficient use of water, energy and
detergent. This means being open to alterna-
tive sources of energy, such as pellets to gen-
erate the steam for our machines and experi-
menting with alternative washing techniques.
Tests at our sites in Puurs and Wiesbaden, for
example, have shown that polymer beads can
be effectively employed for cleaning some
textiles such as high-visibility clothing. These
small, rounded plastic particles are added to
the wash and absorb stains and dirt. At this
point in time, we cannot completely cut out
water and detergents, but we have been able
to reduce the amount we need substantially.
Pilot scheme: Washing with polymer beads
Removal of dirt particles
Absorption of dirt particles
Polymer beads
Washing process
Cleaning of polymer beads
Reduced use of water
and detergent
Transfer to polymer beads
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Chapter 3 — Laundry and Technology
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OMD
Drivers with OMD
71%
4 – Logistics and ServiceWe always strive to improve the service we
provide to our customers. Whether we look at
the way we deliver our products or at custom-
ising them according to our clients’ needs –
flexibility and efficiency are of utmost impor-
tance to us. Two examples are the “Optimize
my Day” app for our service drivers and our
Customer Fulfilment Center.
Intelligent technology saves
kilometres and CO2
Optimize my Day – OMD for short – has been
in use since the end of 2012 and has since
been rolled out in six countries*. It renders
the route planning of service vehicles at
CWS-boco intelligent by always calculating
the shortest route and offering the opportu-
nity of evaluating the routes taken in almost
real time. But OMD can do much more than
just route-planning: The application provides
service drivers with all the important route in-
formation such as customer data and delivery
qualities and allows the driver to process cus-
tomer enquiries directly with their superior or
Customer Care.
As a result, OMD not only helps to shorten re-
action times and increase customer satisfac-
tion, it also contributes significantly to cut-
ting down the number of kilometres driven:
In 2014, we saved more than 850,000 kilo-
metres across the Group.
At the time of writing, 71 per cent of drivers
in the OMD countries were equipped with the
application. By the end of 2015, we want this
number to rise to 80 per cent.
Route-optimisation tool
OMD – target 2015
We want to equip over 80% of our
drivers with the OMD tool to further
optimise our service routes and
reduce the number of kilometres
driven.
*Germany, Netherlands, BeLux, Ireland, Italy, Switzerland
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We don’t just optimise routes using the
“Optimize my Day” app though: Combining
CWS and boco products for delivery also
cuts down on the number of kilometres to be
covered. In so-called “mixed service routes”,
we don’t differentiate between CWS and
boco customers. The products are delivered
together in the same lorry. This allows us to
save kilometres and use fewer vehicles –
particularly outside of the cities.
And we don’t stop there: CWS in the
Netherlands actually went so far as to develop
its own type of vehicle, the so-called “Smart
Box”, a delivery van with a load capacity
of 1,250 kilograms. As this type of vehicle
can only usually only a load of around 700
kilograms, the national subsidiary took a good
look at what a service logistics vehicle really
needed, removed all “superfluous ballast”
and added features which make life and work
easier for the driver and thus more efficient.
With its 31 Smart Boxes, CWS Netherlands
saved around 22,500 litres of diesel in four
years.
CO2 emissions by energy source
7,247 tCompany cars Sales and Administrationowned and leased
333 t Business trips
29,399 t Natural gas for laundries
57,464 ttotal CO
2 emissions
in 2014
12,291 tService fleet vehiclesowned and leased
2,911 t Oil
1,519 t Steam
3,764 t Procured standard energy
21
Chapter 4 — Logistics and Service
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Tailor-made clothing – the perfect fit, just in time
Our clothing is as individual as those who
wear it and sometimes garments need a little
VIP treatment. Around 160 employees in the
Customer Fulfilment Centre in Międzyrzecz,
Poland, ensure that everything fits perfect-
ly, that customisation is carried out according
to clients’ needs and that a replacement for
damaged items is available quickly. Clothing is
equipped with company logos or name badges;
details such as different types of pocket, reflec-
tive stripes or buttons are added, alterations
are made upon request. Thanks to our one-stop
concept, spare items can be ready for shipping
within four hours.
And our customers can be sure they receive
the same style and quality over and over again:
As opposed to seasonal wear, our clothing is
available for the long term, ensuring a uniform
appearance.
We customise around 12,000
items every day at the CFC.
For this reason, we have more
than 300,000 customer logos
in stock.
Besides product development, we are
also open to alternative technologies and
concepts. In Solingen and Bochum, Germany,
we are partaking in a research project
focusing on electric mobility. We are putting
the concept of electric mobility to a rigorous
test by employing two electric lorries as
delivery vehicles. As we currently do not see
this technology as fully matured in terms of
development and infrastructure, we are not
yet in a position to deploy it across the board.
Along with the natural gas technology we use
in several vehicles, we are keeping a close eye
on future developments and for the time being
opt for the most efficient diesel technology
available and regular updates of our fleet.
22
CWS-boco — Sustainability at a Glance – 2015
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About this reportScopeThe published data include the nine national sub-sidiaries in the Group with the highest turnover fi gures:
1 --- CWS-boco Deutschland GmbH2 --- CWS-boco Suisse SA3 --- CWS-boco Italia S.p.A.4 --- CWS Nederland B.V.5 --- CWS-boco Sweden AB6 --- CWS-boco Österreich GmbH7 --- CWS-boco Ireland Ltd.8 --- CWS-boco Polska Sp. z o.o.9 --- CWS-boco BeLux N.V.
2014Period under review
Calendar year
86 %of the workforce
95 %of the total
turnover
The data in the report incorporates
More information and downloadwww.cws-boco.com/sustainability
Scan the QR code to go directly to the online portal.
Published byCWS-boco International GmbHFranz-Haniel-Platz 6–8, 47119 Duisburg, Germany
Responsible parties:Dr. Maren Otte, Head of Corporate Communications & ResponsibilityDreieich Plaza 1B, 63303 Dreieich, Germany
Contact:Should you have any questions on our Report or thecontents thereof, please contact Carolin Wiegand, Manager Corporate Responsibility,CWS-boco International GmbH, e-mail: carolin.wiegand@cws-boco.com
Forward-looking statementsThis Sustainability Report contains forward-looking statements. These statements are made on the basis of assumptions and expectations which, in turn, are based on the information available at the time of the publication of the report. They are therefore associated with risks and are not to be deemed to constitute guarantees of projected developments and results.
Many of these risks and uncertainties are determined by factors which are beyond the control of CWS-boco International and which cannot be reliably assessed at the present time. These risk factors include future market conditions and general economic data, the achievement of anticipated synergies as well as legal and political decisions. CWS-boco International does not assume any obligation to update the forward-look-ing statements contained in this report.
CollaborationDesign and realisation:Strichpunkt GmbH, Stuttgart/Berlin Die Alchemisten AG, Oldenburg
Printed by:Uscha printmediaUnterleider Medien GmbH,Rödermark, Germany
Certifications
climate neutralwird von der Druckerei eingesetzt
CWS-boco — About this report
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CWS-boco International GmbH | Franz-Haniel-Platz 6–8 | 47119 Duisburg
Sorting
Washing | Drying
Delivery
Collection
Quality control
Repair | Replacement
www.cws-boco.com
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