splunk e-book: data secrets revealed...information flow and reliable logistics operations, oocl’s...
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DATA SECRETS REVEALEDA Collection of IT Operations Customer Stories
HOW DID THEY DO THAT?We’ve all seen the magic trick where the magician pulls a rabbit from a hat. Or a coin from someone’s ear. Or makes someone disappear from a locked box. The question at the end is always, “How did they do that?” Here at Splunk® our customers may not have rabbits, coins or magic boxes, but they do some amazing things.
Let us show you how.
The Key Element Is Data.
Today, businesses and organizations are generating a tremendous
volume of data every day. This abundance of data creates unique
challenges and opportunities. Disparate systems, siloed infrastructures
and increasing volumes of data can make it difficult, costly and time-
consuming to manage IT environments. At the same time, ensuring the
security and integrity of data is vital for organizations in protecting
sensitive business and customer information, meeting compliance
regulations and ensuring uninterrupted business operations.
That’s not all. In industrial settings, gaining real-time insights from
data generated by industrial control systems, applications, sensors
and connected devices can be challenging. But with the right solutions,
organizations can reduce costs, optimize operations, increase uptime
and availability of critical industrial and IT assets, better protect
from security threats, and make faster decisions to respond to new
business opportunities.
How? By Turning Data Into Answers.
Forward-thinking organizations are discovering the value of machine
data to deliver better customer experiences, improve products, provide
data security, increase operational efficiency, optimize marketing and
enhance business processes. That’s where you come in. You’re an
innovator, and you know that it’s possible to manage your IT systems,
protect your data effectively and efficiently, and derive actionable
insights from all of your data in one place. At Splunk, customers like
you—from enterprise architects to business analysts, IT directors
and CISOs—are turning mountains of machine data into new, unique,
valuable and real-time business and operational answers. No hats,
rabbits or coins required.
ZILLOW ........................................................................................................................................................................6
VODAFONE .................................................................................................................................................................7
COX AUTOMOTIVE .....................................................................................................................................................8
OOCL ............................................................................................................................................................................9
UBISOFT ....................................................................................................................................................................10
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL .......................................................................................11
MOLINA HEALTHCARE ............................................................................................................................................ 12
SURREY SATELLITE TECHNOLOGY ....................................................................................................................... 13
ANAPLAN .................................................................................................................................................................. 14
EDENRED SINGAPORE ............................................................................................................................................ 15
JOHN LEWIS ............................................................................................................................................................. 16
SEATTLE CANCER CARE ALLIANCE ..................................................................................................................... 17
PACIFIC NORTHWEST NATIONAL LABORATORY .............................................................................................. 18
YELP .......................................................................................................................................................................... 19
FEATURED IT OPERATIONS CUSTOMERS
IT OPERATIONSIT operations has never been a “set it and forget it” task—disparate systems, siloed infrastructures and increasing volumes of data can make it difficult, costly and time-consuming to manage IT environments. Yet, with the right solutions, it’s possible to manage your IT systems and derive actionable insights from all of your data in one place. At Splunk, our customers are turning mountains of machine data into valuable business and operational insights. Find out more: splunk.com/customers
Zillow Gains Real-Time Enterprise-Wide Visibility Into Site Operations Zillow Group empowers consumers with data-driven insights into
real estate questions. To get full operational visibility across its widely
distributed infrastructure, Zillow deployed Splunk Enterprise as its
real-time IT monitoring and intelligence platform.
BUSINESS IMPACT
Full visibility into service and quality metrics
Critical insights into site operations
Improved customer website experience
Historically, the “build not buy” operations team relied on
open-source or homegrown utilities for IT service monitoring
and quality control. But these solutions could not keep up with
the log data volume generated by disparate web properties
and applications. Zillow knew it had to standardize its log and
other data infrastructure management with a solution that
could scale with its growing business and provide full
operational visibility. Currently, more than 300 individuals from IT operations,
engineering, customer care and the mobile team use the Splunk platform.
Zillow’s Site Operations team responds to incidents and outages, investigates
log events and troubleshoots customer-reported incidents.
With the Splunk platform single-pane-of-glass view into the data, DevOps
collaboration has improved. The operations team and developers alike
can easily reference the same dashboards to ensure rapid and effective
application delivery.
ONLINE SERVICES | REAL ESTATE
ZILLOWSPLUNK USE CASES:
IT OPERATIONS
APPLICATION DELIVERY
BUSINESS ANALYTICS
“Being part of the larger Splunk ecosystem is extremely valuable to us.
We couldn’t replicate that if we tried to build something on our own… We
have given teams enough autonomy to create their own solutions on top
of the Splunk platform. It’s all predicated on the fact that Splunk is an
enterprise-wide, self-service utility now within Zillow.”
Director of Site Operations, Zillow
THE ZILLOW GROUP PORTFOLIO INCLUDES THE LARGEST REAL ESTATE AND HOME-RELATED BRANDS ON THE WEB AND MOBILE.
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End-to-End Service Intelligence Provides Vodafone With Actionable Insights Vodafone is one of the world’s largest telecommunications companies.
Its IT operations team lacked visibility into the health and performance of
the services that were getting rolled out constantly by the project teams,
designers and architects. The company deployed Splunk IT Service
Intelligence (ITSI) to provide its operations team with insights
to support, troubleshoot and monitor services, in real time.
BUSINESS IMPACT
Proactive addressing of issues
Improved operational visibility
Rapid problem resolution
Vodafone needed the ability to map key performance
indicators (KPIs) to critical service components, so the
operations team could effectively drill down for in-depth
issue investigation and resolution. Vodafone was able
to implement Splunk ITSI and start monitoring services in
less than two days. With the underlying data from various
KPIs already indexed by the Splunk platform, Vodafone
can accelerate service insights with Splunk ITSI.
Vodafone uses the custom glass table visualizations in Splunk ITSI
to help navigate large volumes of data and reduce the time to identify
and resolve problems.
COMMUNICATIONS
VODAFONESPLUNK USE CASES:
IT OPERATIONS
“Splunk IT Service Intelligence gives us a real-time understanding of how
our services are performing. The glass table visualizations make it quick and
easy to identify and resolve any issues, preventing any impact on our users.
Now, we’re able to be a lot more proactive about our services.”
Solution Owner, Operational Analytics, Vodafone
VODAFONE PROVIDES A RANGE OF SERVICES INCLUDING VOICE, MESSAGING, DATA AND FIXED COMMUNICATIONS.
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Cox Automotive Shifts Gears, Drives Insights With Splunk IT Service IntelligenceCox Automotive, a subsidiary of Atlanta-based Cox Enterprises, owns many
global brands including Manheim, AutoTrader.com and Kelley Blue Book.
The company needed better operational visibility into its on-premises and
online auction platform so it could pinpoint, troubleshoot and
prevent issues in real time. Cox Automotive standardized its
data aggregation strategy on Splunk IT Service Intelligence
(ITSI) to gain much-needed Operational Intelligence.
BUSINESS IMPACT
Increased simulcast reliability boosts bottom line
Significantly improved mean-time-to-identify
Reduced number of auction incidents by 90 percent
Cox Automotive needed a scalable solution that could provide the company
with real-time IT and business visibility. Splunk ITSI wraps intelligence around
all of the company’s data, including network, switches, cameras and audio
equipment data, and delivers a service perspective that’s relevant to daily
IT operations as well as the business.
AUTOMOTIVE SERVICES | ONLINE SERVICES
COX AUTOMOTIVESPLUNK USE CASES:
IT OPERATIONS
“Our customers are leveraging our simulcasts more than ever
before, and for our bottom line it’s imperative that we protect them.
Splunk ITSI has made that possible.”
Manager, Enterprise Logging Services, Manheim, Cox Automotive
COX AUTOMOTIVE CONDUCTS DEALER-TO-DEALER CAR AUCTIONS, REGISTERING NEARLY SEVEN MILLION USED VEHICLES ANNUALLY AND FACILITATING TRANSACTIONS REPRESENTING ALMOST $46 BILLION.
8
Watch the video: splunk.com/cox-automotive
Orient Overseas Container Line Limited (OOCL) Gains Improved Operational Visibility Into Infrastructure and ApplicationsOOCL is an industry leader in the use of information technology and
e-commerce to manage the entire cargo process. It needed a
solution that could enable it to correlate data outside system
silos and link all IT components and business processes with
end-to-end visibility and near real-time analysis. OOCL
deployed Splunk Enterprise for its flexibility in correlating all
the company’s system and application monitoring data to
meet its critical business needs.
BUSINESS IMPACT
Enhanced logistics reliability
Full operational visibility
Optimized service
By correlating systems and business processes within Splunk
Enterprise, OOCL can monitor IT health with full visibility into daily
operations and end-to-end business service levels. Choke points and
production problems are revealed in near real time, troubleshooting is
simplified and business risks are minimized. As a result of the more seamless
information flow and reliable logistics operations, OOCL’s overall container
transport and logistics services have greatly improved.
By analyzing user behavior and usage patterns, the OOCL IT team is
developing innovative ideas for service optimization, including Internet of
Things and mobile intelligence.
TRANSPORTATION AND LOGISTICS
OOCLSPLUNK USE CASES:
IT OPERATIONS
BUSINESS ANALYTICS
“The Splunk platform offers unprecedented flexibility and ease of use.
Its well-integrated big data engine not only opens up new horizons for
understanding and monitoring system health but also enables near real time,
end-to-end monitoring and analysis of our logistics information flow and
business service levels, which we’ve never been able to do before.”
Manager, Technology, Information Services Department, OOCL
OOCL IS ONE OF THE WORLD’S LARGEST INTEGRATED INTERNATIONAL CONTAINER TRANSPORTATION AND LOGISTICS COMPANIES, WITH MORE THAN 320 OFFICES IN 70 COUNTRIES.
9
Ubisoft’s Creed:Splunk
Game maker Ubisoft depends on the Splunk platform to make
sure its online services stay up and running for fans of popular games
like Assassin’s Creed and Watch Dogs. Ubisoft uses Splunk Enterprise
to better understand usage patterns and optimize its services to
keep game developers and players happy.
ENTERTAINMENT | ONLINE SERVICES
UBISOFTSPLUNK USE CASES:
IT OPERATIONS
UBISOFT IS A LEADING CREATOR, PUBLISHER AND DISTRIBUTOR OF INTERACTIVE ENTERTAINMENT AND SERVICES.
10
Watch the video: splunk.com/ubisoft
University of North Carolina at Chapel Hill (UNC-CH) Gains Deep Insight Into Mission-Critical Applications UNC-CH serves more than 29,000 students and employs nearly 12,000
faculty and staff—all of whom depend heavily on the reliability,
security, accessibility and performance of the campus network.
Its Information Technology Services (ITS) organization needed
to better manage, troubleshoot and secure its dynamic IT
infrastructure and deployed Splunk Enterprise.
BUSINESS IMPACT
Simplified views of complex system interdependencies
Distributed access to central repository of machine data
Savings of hundreds of hours in troubleshooting
The Splunk platform provides the University with a single view into
operations without admins having to log into individual hosts, allows for
faster investigation of potential breaches, security event correlations
and easier identity management.
HIGHER EDUCATION
UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILLSPLUNK USE CASES:
IT OPERATIONS
APPLICATION DELIVERY
SECURITY, COMPLIANCE AND FRAUD
BUSINESS ANALYTICS
“We are using Splunk Enterprise to identify and solve some of our biggest
operational challenges and make critical operational decisions. From
our admins to our CIO, we rely on the Splunk platform to make huge volumes
of data meaningful to our decision makers at every level.”
Manager, Middleware Services, University of North Carolina at Chapel Hill
UNC-CH IS THE NATION’S FIRST PUBLIC UNIVERSITY AND A GLOBAL HIGHER EDUCATION LEADER.
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Watch the video: splunk.com/unc-chapel-hill
Molina Healthcare Gains Healthy Advantage With Splunk Enterprise and Splunk ITSIAs it tackles many challenges associated with rapid growth, Molina Healthcare
continually strives to find the best ways to apply people, processes and
technologies to provide excellent healthcare services. Splunk software is
playing a vital role in enabling Molina to move away from manual processes,
aligning IT with the business, helping to increase member
retention and providing more valuable services.
BUSINESS IMPACT
Mining data to better understand trends and improve healthcare services
Ensuring revenue-generating claims engine runs smoothly
Providing proactive IT operations monitoring and rapid investigation
Molina is experiencing an explosion of data and has been working to classify,
understand and apply actionable data so that the business runs efficiently and
customers are well-served. Previously, staff spent hours on the phone trying to
resolve IT issues that now are typically resolved in minutes with the Splunk platform.
Molina has gained visibility and correlation across its stack, which has reduced
the number of IT incidents fivefold and mean time to resolution by 63 percent.
HEALTHCARE
MOLINA HEALTHCARESPLUNK USE CASES:
IT OPERATIONS
“We went through a tools rationalization exercise and compared what the future
state would look like versus where we were with our tools landscape, and the
financial payout with Splunk Enterprise and Splunk ITSI was immediately apparent.
Trying to implement something similar with legacy tools would have required
lots of time and millions of dollars in professional services and upgrades.”
VP of Enterprise Infrastructure Services, Molina Healthcare
FOUNDED TO ASSIST UNDERSERVED INDIVIDUALS IN THE LONG BEACH COMMUNITY, MOLINA HEALTHCARE HAS GROWN TO BECOME A FORTUNE 500 MULTISTATE HEALTHCARE ORGANIZATION.
12
Watch the video: splunk.com/molina-healthcare
Surrey Satellite Technology (SSTL) Enhances Ground Operations With Real-Time Infrastructure VisibilitySurrey Satellite Technology is the world’s premier provider of operational and
commercial satellites. To ensure that engineers and researchers had secure
access to the tools they needed to further their work, SSTL required a solution
that would help safeguard the uptime of key services and deployed
Splunk Enterprise and Splunk IT Service Intelligence (ITSI).
BUSINESS IMPACT
Enhanced ability to troubleshoot persistent service problems
Improved security capabilities
Greater visibility into overall IT performance
Prior to using Splunk Enterprise, SSTL did not have a consolidated view of its
IT infrastructure nor its component tools, which meant that problems affecting
applications or the network were difficult to address and resolve without
periods of downtime. Through Splunk Enterprise and Splunk ITSI, SSTL now
has centralized visibility over its core IT solutions, helping to troubleshoot
problems, improve IT service levels and enhance security awareness.
TECHNOLOGY
SURREY SATELLITE TECHNOLOGYSPLUNK USE CASES:
IT OPERATIONS
SECURITY
“Using Splunk Enterprise and Splunk ITSI has helped us to understand
our IT network in a way we weren’t able to previously. This has directly
led to improvements in areas such as troubleshooting and security
awareness, which is allowing us to focus more on how we can support
our engineers and researchers.”
Chief Technology Officer, SSTL
SSTL PRODUCES SATELLITES FOR THE TELECOMMUNICATIONS, NAVIGATION AND SCIENCE MARKETS.
13
Watch the video: splunk.com/surrey-satellite
Anaplan Improves Product Delivery With Access to Operational IntelligenceIn order to ensure optimum product performance for more than 80,000
licensed users, Anaplan needed to improve log management and overall IT
delivery across its support, customer success and product development
teams. Anaplan now leverages the insight provided by Splunk Enterprise
and Splunk IT Service Intelligence (ITSI) to do so.
BUSINESS IMPACT
Quicker problem resolution across IT infrastructure
Better understanding of platform performance
Improved security capabilities
Splunk Enterprise is used at all levels of the customer support
infrastructure to provide insight into application and platform
performance while directly handling customer issues, speeding
up the time it takes to identify and rectify problems. To ensure
that high service levels are maintained for customers across
the globe, Anaplan utilizes Splunk ITSI to monitor the performance of
servers through a range of dashboards. This enables the company to preempt
maintenance or software updates without degrading customer service.
Anaplan leverages the insight provided by Splunk Enterprise and Splunk
ITSI to help build extensive Anaplan forecasting or planning models for
customers and analyze the log data generated to monitor performance.
Anaplan is also able to determine when to best carry out maintenance
to limit disruption to users.
TECHNOLOGY
ANAPLANSPLUNK USE CASES:
IT OPERATIONS
APPLICATION DELIVERY
SECURITY
“Splunk is an integral part of our IT operations, supporting the
growth of the business and helping us to ensure our customers
receive the best possible service.”
Monitoring and Metrics Architect, Anaplan
ANAPLAN IS THE GLOBAL PROVIDER OF A CLOUD-BASED BUSINESS MODELING AND PLANNING PLATFORM FOR SALES, MARKETING, HR, SUPPLY CHAIN, IT AND FINANCE.
14
Edenred Singapore Bridges Gap Between Technology and Business With Proactive Operations MonitoringEdenred needed a solution that could turn silos of data into actionable
insights, correlate events across all layers of the datacenter infrastructure
and consolidate everything into a single view to support
real-time decisions. Once the Splunk platform was deployed
in the regional datacenter, the company started seeing
immediate results.
BUSINESS IMPACT
End-to-end visibility into business processes
Increased operational efficiencies
Enhanced employee productivity
Edenred Singapore runs a datacenter to manage the
technology infrastructure, network security and private
clouds for 11 countries. Due to the siloed nature of the
company’s infrastructure, Edenred found application
monitoring to be challenging. Since the Splunk deployment,
data from different applications can now be correlated for complete
visibility into Edenred’s distributed infrastructure. This has enabled
Edenred to migrate from reactive to proactive monitoring and
avoid potential operational bottlenecks.
FINANCIAL SERVICES
EDENRED SINGAPORESPLUNK USE CASES:
APPLICATION DELIVERY
IT OPERATIONS
“The Splunk platform enabled us to put 11 countries’ IT operations
into a single view and monitor them with simple clicks on screen—easy,
efficient and in-depth, with everything we need for managing 120
plus applications and fulfilling every single wish of our business users.
It gives us true value for our money.”
CIO, Asia Pacific and Middle East, Edenred Singapore
THE WORLD LEADER IN PREPAID CORPORATE SERVICES, EDENRED DESIGNS SOLUTIONS FOR MANAGING EMPLOYEE BENEFITS AND EXPENSE MANAGEMENT PROCESSES.
15
Operational Intelligence Supporting Online Growth at John LewisJohn Lewis needed a solution that would give it operational visibility across
its entire infrastructure, enable it to address issues before they could hurt
the company’s reputation for superior customer service and support rapid
growth for its billion-pound website, johnlewis.com. Since launching its
new e-commerce platform, John Lewis has been using Splunk
Enterprise for highly complex analytics.
BUSINESS IMPACT
Real-time operational insights
Enhanced customer experience on the John Lewis website
Prevention of revenue loss
Splunk software has enabled John Lewis to capture more revenue by
monitoring drop-offs and payment failures, which can occur for a variety of
reasons, ranging from fraud to incorrect credit card details. Now, whenever
drop-offs are greater than a baseline figure, an alert triggered in Splunk
Enterprise allows IT to rapidly investigate the root cause.
RETAIL
JOHN LEWISSPLUNK USE CASES:
IT OPERATIONS
APPLICATION DELIVERY
BUSINESS ANALYTICS
“Our Splunk dashboards over the Christmas period were
like looking at a NASA operations control center.”
CIO, John Lewis
THE JOHN LEWIS PARTNERSHIP INCLUDES WAITROSE SUPERMARKETS, A PRODUCTION UNIT AND A FARM, AS WELL AS JOHN LEWIS, THE LARGEST DEPARTMENT STORE IN THE U.K.
16
Watch the video: splunk.com/john-lewis
Seattle Cancer Care Alliance (SCCA) Gains Visibility Into NetApp Storage SystemsSeattle Cancer Care Alliance’s IT infrastructure team needed to gain
comprehensive operational visibility into the company’s datacenter and
enterprise infrastructure. With no unified view across all systems,
understanding the historical behavior of NetApp filers and pinpointing
the exact source of performance degradations was proving a
challenge for SCCA’s IT infrastructure team. Splunk Enterprise
has proved to be a powerful and easy-to-use solution that
even novice IT admins at SCCA could understand and use in
daily monitoring tasks.
BUSINESS IMPACT
A single pane-of-glass view into systems throughout the enterprise
Reduced troubleshooting times
Critical insights into storage system health
Deploying the Splunk App for NetApp Data ONTAP has
proven extremely useful, enabling the IT infrastructure team
to monitor all NetApp filers from one central location and get instant
visibility into the health of SCCA’s storage systems. Without having to
deploy multiple monitoring solutions, SCCA can now analyze storage
performance trends either in real time or over a desired period.
HEALTHCARE
SEATTLE CANCER CARE ALLIANCESPLUNK USE CASES:
IT OPERATIONS
APPLICATION DELIVERY
SECURITY
“Using the Splunk App for NetApp Data ONTAP, we gain instant visibility
into what is happening in our storage systems. Splunk software gives
us the ability to analyze storage data in the context of all our machine
data, including our operational and security data. Splunk is the only
solution we found that allows us to quickly see, analyze and correlate
our data without having to be data or Splunk experts.”
IT Infrastructure Lead, Seattle Cancer Care Alliance
SCCA IS A CANCER TREATMENT CENTER THAT UNITES FRED HUTCHINSON CANCER RESEARCH CENTER, UW MEDICINE AND SEATTLE CHILDREN’S TO LEAD THE WORLD IN THE PREVENTION AND TREATMENT OF CANCER.
17
Splunk IT Service Intelligence Powers Pacific Northwest National Laboratory (PNNL)
Pacific Northwest National Laboratory uses Splunk IT Service
Intelligence (ITSI) to create dashboards that provide real-time visibility
and contextual insights into key KPIs for faster problem detection
and resolution. Splunk ITSI enables PNNL to reuse threshold values to
detect and automate solutions without having to hardcode anything.
PUBLIC SECTOR
PACIFIC NORTHWEST NATIONAL LABSPLUNK USE CASES:
IT OPERATIONS
THE PACIFIC NORTHWEST NATIONAL LABORATORY IS A U.S. DEPARTMENT OF ENERGY GOVERNMENT RESEARCH LABORATORY.
18
Watch the video: splunk.com/pacific-northwest-national-lab
Yelp Standardizes on Splunk Enterprise; Democratizes Its Data to Ensure Great Customer ExperienceYelp connects millions of people with local businesses through its website and
mobile app. To ensure a great customer experience, the company has standardized
on the Splunk Enterprise data analytics platform, enabling hundreds of technical
and non-technical users—from site reliability engineers to
product managers—to gain actionable business insights.
BUSINESS IMPACT
Improving website uptime with real-time notifications
Quickly and reliably delivering application features to users
Uncovering business insights and improving the customer experience
Saving engineering hours by liberating the data for all users
While the use of Splunk Enterprise began as an engineering phenomenon
at Yelp, it quickly grew to serve the product management team and then
further into other areas including business operations. Time to data availability
for the product and business operations teams has been extremely short.
Democratized data enables users to do much for themselves.
TECHNOLOGY
YELPSPLUNK USE CASES:
IT OPERATIONS
APPLICATION DELIVERY
BUSINESS ANALYTICS
“I don’t believe there is any other product on the market that is able
to quickly bring together diverse data sets, offer a powerful language
to engineers for data analysis and then ultimately deliver beautiful,
visual, actionable reports to the business users.”
Vice President of Engineering, Yelp Operations
YELP FUNNELS ALL OF ITS 10-PLUS TERABYTES OF LOG DATA PER DAY INTO THE SPLUNK PLATFORM.
19
Watch the video: splunk.com/yelp
SPLUNK CUSTOMERS ARE TURNING MACHINE DATA INTO ANSWERS. ARE YOU? Siloed systems, disparate infrastructures and multiple data sources can be time-consuming, costly and challenging to monitor and manage. When you can access and analyze massive amounts of machine data in real time it can propel your business forward, making your company more productive, competitive and efficient. Learn more about turning silos of data into operational insights. It’s Not Magic. It’s Splunk.™
If you would like to learn more about Splunk customer success, please visit splunk.com/customers. We’d also love for you to share your story with us at tellusyourstory@splunk.com.
© 2018 Splunk Inc. All rights reserved. Splunk, Splunk>, Listen to Your Data, The Engine for Machine Data, Splunk Cloud, Splunk Light, It’s Not Magic. It’s Splunk., and SPL are trademarks and registered trademarks of Splunk Inc. in the United States and other countries. All other brand names, product names, or trademarks belong to their respective owners. EB-TMPLT-Splunk-Partner+CustomerStories-ITOps-206
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