smarter journeys start here - sita · • dashboard, kpi, and sla management • integrated flight...

Smarter Journeys Start Here

Maximizing Airport Operations

THE NEED FOR AMS SOLUTIONS

• Need for accurate real time information

• Capacity issues (multiple potential bottlenecks)

• Manual/Fragmented processes that increase operational costs, impact SLA and revenues

• Customer satisfactionimpacted by disruption

• Lack of business intelligenceon operational activities

• Billing inaccuracy

Issues

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AMS SNAPSHOT

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FEATURE / FUNCTION

• Strategic and real-time flight management• Dashboard, KPI, and SLA management• Integrated flight information display with public address and

announcement control• Strategic, tactical, and real-time resource allocation of mobile

and fixed resources• Alert handling with decision support• Long time planning: what-if scenarios and slot management• Billing for aeronautical services

KEY BENEFITS

• Enhanced collaboration between the different actors involved in the management of flight movements

• Increased airport capacity and control on business drivers • Reduction in costs from more efficient staffing

levels/equipment allocations and fewer airline delays • Improved airport experience for all stakeholders • Best recovery from adverse conditions and irregularities• Management of all airport resources from the terminal to the

runways

Fully pre-integrated airport operations solutions on a single platform

AMS gives you more control over real-time operations to help to drive business results.

AIRPORTCENTRAL

• Strategic and Real Time Flight management

• Reference data• Core of the system

integration• In line Data Quality

Auditing• Billing• Reporting• Dashboarding, KPI and

SLA management• Irregularities handling

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AIRPORTRESOURCEMANAGER

Strategic & Tactical Planning to Real time allocation

What-if scenarios

Fixed resourcesGates / StandsLounges Check-in Counters Baggage CarouselsAircraft SlotsSecurity points, immigration counters, trolleys etc

Alert handling with Decision Support

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Mobility

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From Dashboards to “Action Boards”

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Making Baggage Smarter

BAGGAGE MANAGEMENT

Baggage Management• BagManager: 140+ airports

• BagMessage: 2.5+ billion baggage information messages processed annually

• WorldTracer: #1 baggage tracing network with 440+ airlines and ground handlers, in use at 2,800+ airports

• BagJourney: Big traction due to IATA 753

Baggage Management • BagManager (BRS/BMS): Real-time baggage

management and reconciliation systems

• Helps airlines, airports and Ground Handlers tracking and managing bags from check-in to final destination.

• BagMessage: Single solution for distributing baggage messages worldwide• Used by airlines and airports.

• Standard interface between airline DCSs, and airline/airport baggage systems.

• WorldTracer: Global service matching found bags with lost bag reports

• BagJourney: Accepts, consolidates and translates the available baggage tracking data from check-in to final destination – and makes this information available to airlines and airports

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AIRPORT BAGGAGE JOURNEY

BagJourney

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HOW DOES IT WORK?

BSM.V/1LLHR.N/0074123456001.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL999/30JUN/JFK.S/Y/07E/C///Y.Y/KL/2052261zz550SILVER.L/E53N9XJ ENDBSM

Checked-in

BPM.V/1LLHR.J/S/43S/120D32/30JUN/06412L.X/CLR/LEVEL1/.N/0074123456001.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL999/30JUN/JFKENDBPM

Bag screenedBPM.V/1LLHR.J/S/43S/120D32/30JUN/064212L.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL999/30JUN/JFKENDBPM

Bag sorted

BPM.V/1LLHR.J/R/43S/120D32/30JUN/06452L.U/AKE12345KL.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL999/30JUN/JFKENDBPM

Ready for Load

BPM.V/1LLHR.J/R/11F/120D32/30JUN/06502L.U/AKE12345KL/11R.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL999/30JUN/JFKENDBPM

Loaded

HOW DOES IT WORK?

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BAGJOURNEYA DATA REPOSITORY OF BAGGAGE HANDLING EVENTS

Mobile app.Ground staff GUI

Disruption/ Pro-ration/ Adhoc QueriesAirline staff with tablets providing updates to passengers.Tracing staff can validate claims.Check on a bag from any PC with internet access.

Passengers mobile app.Airports could allow passengers to see the status of their bags when arriving or departing the airport.

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Thank You

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