sigma © oecd building professional and merit-based civil service

SIGMA

© OECD

Building professional Building professional and merit-based civil and merit-based civil

service service

SIGMA

© OECD

ELEMENTSELEMENTS

LEGAL FRAMEWORK• WORKING CONDITIONS • SUBSTANTIVE LAWS

QUALIFIED STAFF• KNOWLEDGEABLE • RESPONSIVE

WORKING ENVIRONMENT

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Why civil service Why civil service legislationlegislation

Means to improve administrative capacity• rule of law• openness and transparency• accountability• predictability• efficiency

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Content of civil service Content of civil service legislationlegislation

Scope of the civil service specific obligations specific rights principles of recruitment,

promotion and retirement transitional provisions

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Scope of the civil Scope of the civil serviceservice

By category (only management )

by task (executing public powers)

by employing institution

by budget (paid from state budget)

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Specific obligationsSpecific obligations

At the service of the citizen serving the public good neutrality in executing the tasks observing the rule of law accountability for actions liability to the state for damages

caused

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Specific rightsSpecific rights

Right to be protected against undue pressure

right to resist illegal orders

Right to a salary right to annual leave right to training

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Administrative EthicsAdministrative Ethics

How to ensure administrative ethics• civil service law

– disciplinary regulations and/or code of ethics

• administrative procedures law– ensuring administrative principles– ensuring the right of the citizen to

redress and judicial appeal

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Administrative EthicsAdministrative Ethics

How to enforce administrative ethics• civil service law

– implement and supervise implementation of disciplinary regulations and/or code of ethics

• administrative procedures law– control application of the law– ensure accessibility of the citizen to

redress and judicial appeal

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Creating a professional Creating a professional civil servicecivil service

Open to everyone

based on merit

permanent

trusted

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Human Resources Human Resources ManagementManagement

Existing staff• screening • training

new staff• transparent recruitment

procedures• recruitment based on merit

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Human resources Human resources Management Management

Principles for a permanent civil service• tenure after probationary period• horizontal mobility• forced transfer for service reasons• promotion based on merit• performance appraisal systems

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Problems Problems recruiting and retaining staffrecruiting and retaining staff

Low pay little delegation little career planning low recognition of performance no other incentives

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Human resources Human resources ManagementManagement

Central management capacity unified classification unified pay structure unified recruitment procedures

transparent procedures and decision-making

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Human resources Human resources ManagementManagement

Tools to get it started

Job evaluation system

Performance appraisal system

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Performance AppraisalPerformance Appraisal

PreconditionsPreconditions

• clear coherent administrative organisation, taking account of the defined tasks of the state

• efficient administrative procedures in place to accomplish the tasks

• job descriptions which reflect the activities and the tasks

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Role of Performance Role of Performance appraisalappraisal

Job description

Job classification

Basic salary

Performance appraisal

add objectives and special tasks

Job evaluation

Consequences •additional steps

•promotion •bonuses•training

•sanctions•dismissal

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Training in capacity Training in capacity buildingbuilding

CHALLENGES• ensure implementation of

government reform programme• ensure rule of law• ensure continuity• ensure responsiveness

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Training in capacity Training in capacity buildingbuilding

POSSIBLE ACHIEVEMENTS• restructuring• improve decision-making • improve law drafting• improve HRM

SIGMA

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Training in capacity Training in capacity buildingbuilding

CRUCIAL ISSUES

• sequencing• financing• institutional structure of training• trainers

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Training in capacity Training in capacity buildingbuilding

PREREQUISITES FOR SUCCESS

• supported by political leadership• monitoring and incentives• availability to all staff