sheryl bagshaw, mba, ssw, cvw certified dementia practitioner cognitive interventionist

Caring for those with Dementia

Sheryl Bagshaw, MBA, SSW, CVWCertified Dementia Practitioner

Cognitive Interventionist

How do I deal with his/her behavior? How do I get through to him/her? What is the trick to understanding dementia?

Dementia questions most often asked:

How do I communicate with someone with dementia?

How do I deal with behaviors?

In other words:

Let’s start by talking about

BEHAVIORS

Managing negative behavior using a learning behavior model that includes triggers, behaviors, and consequences (reinforcement or punishment)

Relies on manipulating triggers, setting boundaries, and providing reinforcements

May affect identity and self-esteem Assumes specific cognitive abilities such as

awareness, judgment and reasoning

Behavior Management and why it does NOT work:

Is the demented person aware of his/her behaviors?

Can the person with dementia manipulate his/her own behaviors?

How disruptive is the behavior? Is it ok to allow the individual to be

demented? And, most importantly…

Questions to ask ourselves:

Whose Behavior Needs to be Managed?

OURS!!!

Not listening Impatience – the more you hurry, the more

time it’s going to take Arguing – Join their journey Not explaining Expecting them to act/behave a certain way

(Allow them to be demented) (They are not in our world – we are in THEIRS)

Trying to get them to do something that is not their idea

Primary External Cause of Agitation: Caregiver Approach

So what approaches to behaviors DO work?

Need-Driven Behavior ApproachAnd Validation

Normal needs + abnormal conditions = disruptive behavior

Uses the environment and individual strengths/preferences to meet and prevent unmet needs

Assumes that behaviors are not abnormal, deliberate, or good/bad

Behaviors do not need to be resolved, needs do and then behaviors will cease

BASICALLY…

Need-Driven Behavior Approach

ALL Behavior = Communication

NEEDS!

Look for the NEED and you will know how to respond to the behavior!

Maslow’s Hierarchy of Needs: A

ct.

Esteem

Love/Belonging

Safety/Security

Physical

Medical Needs:

Physical

Care Needs:• PAIN• Constipation• Infection• Oxygen• Blood Sugars• Sleep Disturbances• Med Interactions

• Hot/Cold• Hungry/ Thirsty• Continence• Tired• Over/Under- Stimulation • Movement

Safety/Security Needs:

Safety/Security

• Looking for a family member• Thinking they are being poisoned• Thinking people are stealing• Want to go home • Hiding things• Feeling unsafe/paranoid• Unsure of others• Locking/barring doors• Elopement risk

Love/Belonging Needs:

Love/Belonging

• Space invaders• Use a lot of physical touch• Sexually inappropriate• In the middle of everything

Esteem

Esteem Needs:• Looking for something to do• Ask if they can help• Pick up familiar items• In the middle of everything• Negative self-statements

Self Actualization Needs:Act.

• Looking for something to do• Ask if they can help• Pick up familiar items• In the middle of everything• Negative self-statements

Bridging the Behavior/Communication Gap:

ValidationEmpathy

Reminiscence

Validation:- Is a method for communicating with those with dementia- Uses listening skills, empathy, reminiscing- Helps individuals with dementia to feel heard and validated- Gives demented individuals a sense of esteem/worth- Shows that another’s feelings/ communications are acknowledged and respected- Sees behavior as a form of communication

of needs

Validation Method:- Ask questions – who, what, when, where (stay away from why)- Reflective listening – repeat back what they say in the form of a statement or a question- Ask the extremes – “what’s the worst thing about ______”- Ask the opposite – “what if (the opposite) were true”- Use ambiguity – s/he, they, it- Empathize – “that must be _____” (name that emotion)- Reminisce – “has there ever been a time when ____”- Match/mirror emotions/actions (non-verbal)- Use eye contact/touch

The best way to explain VALIDATION is by using examples of some of our communication failures with demented individuals and showing how we can use validation to improve them.

1. Arguing with them

Example: Day of the week

Validation: Don’t Argue!“WE are in THEIR world” – it only frustrates them when we try to bring them back to ours. Method: Ask questions

2. We approach them wrong and/or don’t communicate

Example: Moving a resident

Validation: Approach is everything.“Be on their level.” Method: Eye contact, Empathy

3. Reassure them/don’t let them express emotions (sympathy vs. empathy)Example: Patient wanting to leave (blocking the entryway)

Validation: Allow them to safely express emotions. “The cat ignored becomes the tiger.” Method: Empathy, Need

4. We assume we know the problem and how to fix it

Example: Resident angry about his money.

Validation: Look deeper“Look for the need.” Method: Reflective listening, Ask the extremes

5. We fail to see the world from their view.

Example: Patient who needs a brief change.

Validation: Perception is reality.“It has to be his/her idea.” Method: Look for the need

6. We lie to them

Example: “Where is my husband?”

Validation: Therapeutic Lies are harmful“Demented individuals have it within themselves to solve their own issues.” Method: Ask ?’s, Reminisce

7. We bombard them with information

Example: Doctor’s appointment

Validation: Keep it simple, overstimulation is not good“Overstimulation, like boredom, causes anxiety.”

Method: Matching, ambiguity

8. We expect them to remember things

Example: “You remember…”

Validation: Keep self-esteem intact.“Has there ever been a time when...” Method: Reminisce

9. We don’t stimulate them

Example: Henry

Validation: All individuals have worth and deserve our attention.“Music is to the soul what words are to the mind.” Method: Reminisce, music

Henry

10. We don’t listen to the non-verbalExample: Gladys

Validation: Communication is 70% non-verbal.“Please hear what I’m not saying.” Method: empathy, music, touch, eye contact

Gladys

Communicating with someone with dementia is about:1. Accepting their realities2. Listening3. Validating their experiences4. Sharing their emotions5. Simplifying your communications6. Looking for the need7. Asking for their input8. Providing appropriate stimulation9. Reminiscing10. Being honest/truthful with them

If you want to learn more about communication, Validation, and other dementia issues, you can access my website:

www.dementiaassist.com

(You can also find dementia assist on Facebook)