sharing knowledge

Sharing knowledgeTEC Kalimantan en Oasen Belanda

Marc Felten / Jeroen Schmaal25 01 2011Bengkayang

Coördinator Pak MarcAsset-manager

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Director Pak JeroenCustomers, Human Resources, overseas

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PDAM OasenIn the Heart of Belanda

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330.000 connections

45 milion m3 water

245 employees

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Our Goals:

1. high Quality2. always Continuity

Public health

Corporate Social Responsibility

Sustainable

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1883Public health

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Corporate Social Responsibility

A public company

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PDAM Oasen

Customer &

Citizen

City and shareholder

Costs of making drinkwater = price

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CO2 -reduction

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Sustainable

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high Quality: choose tap water

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always Continuity: 17 minutes

If you want Continuity and Quality, you must pay

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1 m3 = 15.000 Rp

Abonnement Connection every year = 1.000.000 Rp

TEC and OasenHuman Resources

and Education

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6 years working together

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Objective

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Better continuity and quality of tap water by sharing knowledge

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Produksi

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Distribusi

Start TEC in 2008MoU until 2011

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Challenges for TEC

1. National accreditation

2. More students from Kalimantan Barat

3. Using the knowledge

Achievements!

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Pelatihan

2008 2009 2010 2011

11 11 15 >15

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2010• 240 Peserta• 102 Certificates

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What can you learn at the TEC?

1. Principals of purification (more capacity)2. Flushing (continuity)3. Leak searching (continuity and quality)4. Pumps (continuity)5. Craftmanship and use of materials

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•And much more

Results education TEC for PDAM Pontianak in 6 years

1. Stable quality of water2. Reduced leakage

(45% 32%)3. Flushing is normal 4. More capacity5. More professional

and use of other materials

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Why?

1. People are educated2. Feel more confident3. Feel more responsible4. They dare to act5. Because they understand

how it works

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Example

• Two months: Low pressure•What to do?• Epanet Course: it must be at the river•Air flushing Course: finding leaks under water

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Found it!

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Questions?

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Terimah Kasi