service accessibility by category of service provider crop-missisquoi 2000

Info-Sante

CLSC

CHSLD

Private residence or nursing home

ER / clinic

Private nursing or homecare

Communty organization

Hospital overnightPrivate doctor

50%

55%

60%

65%

70%

75%

80%

85%

90%

Private doctor Hospital overnight Communtyorganization

Private nursing orhomecare

ER / clinic Private residence ornursing home

CHSLD CLSC Info-Sante

Service accessibility by category of service providerCROP-Missisquoi 2000

6%

16%21%

26%

43% 43% 44% 46%

59%

68% 70% 71% 72% 74%

84%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Quebec's English-speaking communitiesThose who used English with CLSCs

(n= 3126)CROP-Missisquoi 2000

13%21%

27% 31%

42% 43%48% 48%

55% 56% 60%69% 70%

83%

100%

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

Quebec's English-speaking communitiesThose who used English with Info-Santé

(n= 3126)CROP-Missisquoi 2000

19%

40% 43%50% 52%

59% 61%66% 67% 67%

83%89% 89%

100%

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

Quebec's English-speaking communitiesThose who used English in CHSLDs

(n= 3126)CROP-Missisquoi 2000

26%31%

42%

49%52% 54% 56%

64%

73% 75% 76%79%

83%86%

92% 93%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Bas S

t-Lau

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Mau

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Sague

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Chaud

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Abitibi

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Lana

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Laur

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Mon

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Cote-

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Estrie

Gaspe

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Mon

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Quebec's English-speaking communitiesThose who used English with physicians

(n= 3126)CROP-Missisquoi 2000

4%8%

14%20%

28%

40% 41%47% 49%

58% 59%65%

69%73%

78%83%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Quebec's English-speaking communitiesThose who used English in Emergency Rooms

(n= 3126)CROP-Missisquoi 2000

12%

27%

38% 39% 40%

56%60% 63%

70%74%

81% 83%87%

92% 94%

0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

Quebec's English-speaking communitiesThose who used English for Hospital overnight

(n= 3126)CROP-Missisquoi 2000

Relative importance of service in English: when received and when not receive

CROP-Missisquoi 2000

1.46

0.57

0.840.91

1.141.08 1.05

0.97 0.95

0.95

0.990.981.02

11.020.97

1.040.99

0.5

0.6

0.7

0.8

0.9

1

1.1

1.2

1.3

1.4

1.5

1.6

CHSLD Info-sante privateresidence or

home

communityorganization

hospitalovernight

ER oroutpatient

clinic

privatenursinghome

CLSC doctor inprivate ofice

relative perceived importance when NO service in English

relative perceived importance when served in English

The active offer of service in English, by age cohort

CROP-Missisquoi 2000 (n=3126)

40%

50%

60%

70%

80%

90%

100%

total 18-24 25-34 35-44 45-54 55-64 65 and over

doctor CLSC Info-Sante ER or outpatient Hospital stay CHSLD

86%80% 78%

73% 72% 70%66%

61%

75%

26%

0%

28%

6%

31%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Bas-St-Laurent

Services de santé en anglais Health and social services in English

Bas-St-Laurent (n=32) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

42%

12%

0%

8%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Saguenay-Lac St Jean

Services de santé en anglais Health and social services in English

Saguenay-Lac St Jean (n=50) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

52%

27%21% 20% 18%

43%

21% 21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Québec (région

Services de santé en anglais Health and social services in English

Québec (région) (n= 98) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

31%

39%

21%

4%

15%19%

26%

13%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Mauricie

Services de santé en anglais Health and social services in English

Mauricie (n=65) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

63%

40%

56%61%

89%

79%75%

56%

72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Estrie

Services de santé en anglais Health and social services in English

Estrie (n=251) CROP-Missisquoi 2000

Services de santé en anglais Health and social services in English

Montreal – secteur ouest (n=426) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

89%82%

74%

79%96%

74%73%

85% 80%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE mtl-ouest

Services de santé en anglais Health and social services in English

Montréal – secteur centre (n=383) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

96%89%

83% 82% 83%89%

78%70%

83%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE mtl-secteur centre

Services de santé en anglais Health and social services in English

Montréal – secteur est (n=189) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%81%

70%

46%

55% 54% 56%

85%

69%

77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvt resdc CHSLD CLSC Infosanté PVTnurse

PROVINCE mtl-secteur est

Services de santé en anglais Health and social services in English

Outaouais (n=248) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

92%

74%

45%42%

69%

68%67%70%69%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Outaouais

Services de santé en anglais Health and social services in English

Abitibi-Temiscamingue (n=100) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

54%

63%

100%

69%

82%

50%

43%

27%

100%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Abitibi-Temiscamingue

Services de santé en anglais Health and social services in English

Côte-nord (n=175) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%76%

92%95%

73%

86%

100%

71%

83%

95%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Côte-nord

Services de santé en anglais Health and social services in English

Nord du Québec (n=98) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

87%

71%

100%

89%84%

100%

89%

73%

86%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Nord du Québec

Services de santé en anglais Health and social services in English

Gaspésie-les Iles (n=175) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

60% 58%

82%

60%

70%66%65%

74%

83%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Gaspésie-les Iles

Services de santé en anglais Health and social services in English

Chaudière-Appalaches (n=36) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

49%44%

56%

14%

100%

67%

46%

70%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Chaudière-Appalaches

Services de santé en anglais Health and social services in English

Laval (n=173) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%73% 72%

64%

47%

83%89%

44%

55%

30%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Laval

Services de santé en anglais Health and social services in English

Lanaudière (n=60) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

56%

38%41%

81%

40%

16%

48%

72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Lanaudière

Services de santé en anglais Health and social services in English

Laurentides (n=171) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%

64%

56%

67%

49%

65%

52%

43% 43%

97%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Laurentides

Services de santé en anglais Health and social services in English

Montérégie (n=396) CROP-Missisquoi 2000

86%80% 78%

73% 72% 70%66%

61%

75%75%

94% 94%

78%82%

59% 59%

48%

63%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

doctor hospital cty org ER prvtresdc

CHSLD CLSC Infosanté PVTnurse

PROVINCE Montérégie