season readiness - networking session 21 november 2013

Season Readiness Networking Function

21 November 2013

PROGRAMME 14H30: Enver Duminy Welcome & Setting the context

CEO of Cape Town Tourism:

14H40: Wana Bacela Table Mountain National Parks Area Manager: Northern Section:

15H00: Deon Sloane High Season PlansSenior Security Manager V&A Waterfront:

15H15: Andre Aucamp City of CT Preparedness Disaster Management Officer :

15H30: Elmarene Bernhardt Reactive & Proactive Plans - How Industry Services Manager Cape Town Tourism: members can get involved

15H45: Q & A Cape Town Tourism

15H55: Cindi Onia Hotel Introduction General Manager Cape Town Lodge:

16H00: Elmarene Bernhardt: Thank you & Closing

16H05: Networking Starts

Table Mountain Visitor Safety & Security Plan

Northern Section

Fynbos splendour

Breath-taking views

Scenic Drives

World Heritage Site

Open access

Proximity to City

The Park will continue to attract millions of Visitors

Organizational ChartSnr Sec Ranger

Section RangerAtlantic Seaboard

Ranger Sgt

Ranger Corporal

Field Ranger x

Section RangerGreater

Newlands

Ranger Sgt

Ranger Corporal

Field Ranger x

Section RangerCity Bowl

Ranger Sgt

Ranger Corporal

Field Ranger x

Section RangerInfrastructure

Ranger Sgt

Ranger Corporal

Field Ranger x

Admin Assistant

General Worker

SANPARKS OBLIGATION

The Table Mountain National Park Visitor Safety Unit was established in July 2011

The aim is to ensure visitor safety/security and compliance on and around our mountain .The unit covers three areas within the Northern Section i.e. City Bowl, Greater Newlands area , Atlantic Seaboard as well as assisting at Noordhoek beach and the Marine unit upon request. These areas require great attention in terms of visitor safety/security and law enforcement 24 hours a day.

SANPARKS OBLIGATION • 30 000 HA within the Cape Town Metro pole• Huge Demand for recreational use by City citizens• Primarily free and open access• 24 hour accessibility• 4.7 million visits annually• Urban edge threats• Spill over of crime from the city• The teams are available for 24hrs • They conduct rescue services • They provide victim support• They offer advice to visitors

SANPARKS OBLIGATION

Resources

• Core Task Team of 58 permanent Rangers• Dog Unit , 13 DH4 trained dogs• 3 vehicles with 4x4 capabilities• 1 minibus for staff deployment• 2 off road motorcycles• Office and dispatch• 5 Visitor Information Centre’s• Dog Kennels• Good radio Communication network throughout the

TMNP

The Integrated Approach

It has been recognized that no single agency can prevent crime or promote safety. Each network of service providers in the system has a role to play. The linking of the elements and resources of the Security Operations is referred to as integrated operations.• South African Police• Tourism Agencies / City improvement districts• Metro Police, SAPS and other law enforcement agencies• Judiciary• Marine & Coastal Management

Strategic Plan - Proactive

• Visible Uniformed Policing• Roving Patrols (dog unit)• Surveillance and Monitoring• Data gathering & Sharing• Visitor Information• Gateway Management• Communication• Sector Policing• Criminal Profiling• Armed Response Unit

Operations - Reactive

• Reaction Units• Emergency Responses• Communication / Liaisons• Investigations• Dog Unit• Investigations• Covert & Overt operations• Information / Intelligence gathering

Dog Support Unit

The role of the dog support unit is to provide dog and handler support to the field rangers.

• Searching for armed and dangerous suspects• Locating objects dropped or concealed during a

criminal incident• Following tracks left by criminals• Disarming violent suspects• Criminal apprehension• Detecting wildlife

Emergency Response Team

• Highly trained to deal with all aspects of criminals use of weapons and firearms.

• The ARU unit will provide armed support to the rangers on foot patrol

• Armed response vehicle is crewed by 4 armed rangers

• Resolving high risk situations• ARU will include K9 units

Efficiency of Safety Measures

• From Jan- Oct: • Muggings = 0• Arrests =15 • Prosecutions = 3• Rescues = 13

CHALLENGES

• 30 000 HA within the Cape Town Metro pole.• Huge Demand for recreational use by City citizens.• Primarily free and open access.• 24 hour accessibility.• 4.7 million visits annually.• Spill over of crime from the city.• Crime displacement.• Dealing with three magisterial districts.• Liaising with 18 police precincts.

NATURE OF CRIME/CHALLENGES

1. Muggings.2. Robbery.3. Poaching.4. Theft.5. Break-ins.6. Hijacking/Raping.7. Damage to Natural Resources.8. Environmental law transgression.9. Non compliance.

Required to be more effective

• Introduced Tourism Assistants (TMNP)• Continued Perception Management/ negative media reports • Revision of Safety and Security Plan• Regular analyzing of crime, trends and patterns to conduct a threat

analysis• Regular meetings and information sharing with other enforcement

agencies SAPS, Metro Police• Mountain bikes to be more effective• Horse patrols by SAPS • CCTV cameras in hotspots (Devils Peak, Rhodes Memorial and Cecelia

Car Park) • Re-introduction of the Bambanani Volunteers during festive season

(CoCT)

Dog Handler Training

Search and Rescue Missions WSAR

Dual Purpose Dog Detector & Protection

Joint Crime Prevention Initiative (JCPI) with SAPS/Metro Police & other Law

Enforcement Agencies

Crime Prevention Patrols SANParks Helicopter

Eyes in the sky

Sensational Headlines

Stay Tuned …

Thank you

Visitor Safety & Support Plan

21 November 2013

Page 29

• Integrated approach to incident management

• No single agency, business or service can react to a visitor incident

• Safety Forum is in place where industry members, safety & security agencies, stakeholders and major attractions work together to ensure a safer City for visitors

• The plan includes proactive and reactive programmes

Visitor safety & Support Plan

PROACTIVE PROGRAMME

Page 31

• Focus of the proactive programme is on awareness.

• Cape Town Tourism have developed collateral and share tips on our website

• Partners, for example Provincial Department of Tourism and CCID, have developed collateral that is distributed through CTT network

• Training of all frontline team members

• CTT is also members of The Code – the recognised Code of Conduct for the protection of children from sexual exploitation within the travel and tourism sector

Page 32

How can you get involved?

Page 33

REACTIVE PROGRAMME

Page 35

STEP 1: HELP YOUR GUESTS – REPORT THE INCIDENT

• Check if your guest needs medical assistance.• Help your guest to report the incident. You’ll need their picture ID, the location of the

incident, and the name, address and telephone number of where they’re staying.• Keep your own record of the case number, as you may need it to assist your guest.• Assess the loss and/or damage to personal property and documents and how this

affects your guest’s travel plans.

STEP 2: MAKE USE OF CAPE TOWN TOURISM VISITOR SUPPORT

• Call the Cape Town Tourism Visitor Support hotline on 021 487 6552 to activate the Band Aid program

• The programme is designed to provide support services for both you and your guest

4 Step safety plan:

Page 36

STEP 3: LET US SPEAK TO THE MEDIA

• Help us to preserve Cape Town as a premier visitor destination by referring all enquiries from the media to Cape Town Tourism.

STEP 4: KEEP TRACK OF PROGRESS

• Stay in touch with Cape Town Tourism to monitor the progress of your case.

Page 37

• Medical/emotional trauma support (including the facilitation of medical treatment).

• Help with short-term accommodation.

• Providing the basic necessities.

• Contacting family or friends.

• Dealing with Embassy requirements.

• Re-issuing of credit cards and other banking issues.

• Counselling support.

• Making transport arrangements.

What is included:

BAND-AID

PROGRAMME

Page 38

• Financial assistance

• Replacement of lost items

• Legal advice

• Compensate for loss

• Medical attention

What is excluded:

Page 39

How can you get involved?

Page 40

• Inform all your staff of the 4 step safety plan

• Save the number on your phone: 021 – 487 6552

• Contribute to Band-Aid: membership@capetown.travel

Page 41

LET US COLLECTIVELY TRY TO PREVENT INCIDENTS FROM HAPPENING RAHTER THAN TO

BAND-AID THEM.

Q & A

THANK YOU