ryan mizusaki - ready, set, jet! the employee social travel game
Post on 28-Nov-2014
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DESCRIPTION
Do you want to change the way your employees learn? Is your training boring and outdated? Do your employees moan when they are assigned E-learning? Learn how the Reservations and Sales division at Delta Air Lines developed a game to address these items. Ready, Set, Jet is the travel game for front line reservation representatives; focusing on job knowledge, customer service and selling skills. In this session, you'll hear how Delta designed and developed the first level of the game in 6 months and included aspects of social gaming, achievements and rewards and learning.
TRANSCRIPT
Ready, Set, Jet!The Social Learning Game
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