rn on call presentation
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RNs On-CallRNs On-CallTelehealth ServicesTelehealth Services
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MED I CAL
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100% accurate, cost effective, fully redundant and HIPAA compliant
Lou Ann Wery Regional Sales Manager RNsOn-call / Telesure 803-446-0038www.rnson-call.com
RNs On-Call is a Telehealth services provider, headquartered in Greensboro North Carolina, specializing in call flow management for healthcare providers
RNs On-Call’s provides a better medical answering service plus immediate access to RNs for quality healthcare after hours
Our systems where designed specifically for Healthcare Providers to streamline call flow adding to a providers quality of life
All of our customers are extremely satisfied and offer excellent references
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MED I CAL
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100% accurate, cost effective, fully redundant and HIPAA compliant
Tele-Sure Tele-Sure answers after hours calls, saves money and provides efficiencies
When your office is closed simply call forward your main number to an 800 number associated with the IVR greeting we design for you practice
Voice Mail IVRVoice Mail IVR Greeting (Interactive Voice Response) - thank you for calling (your practice name) if this is a medical emergency, please hang up and dial 911 our office is currently closed please choose from the following menu
Daytime IVR greeting/menu & Nighttime IVR greeting/menu
The greeting would route the caller to leave a message
Non Urgent Messages are routed to an extension/voicemail internal to the practice or to voice mail boxes provided by Telesure
Urgent messages are routed according to the on call list provided by the practice
Calls are tracked, recorded and archived for enhanced risk management
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MED I CAL
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100% accurate, cost effective, fully redundant and HIPAA compliant
System FeaturesSystem Features
Nag SystemNag System - Six attempts to contact on call provider and alert them of an urgent message waiting. The system attempts every ten minutes until the message is picked up
Three attempts to the primary number Three attempts to a secondary or escalated number
One Touch Auto Call BackOne Touch Auto Call Back - Listen to a voice mail and in “one touch” return the call never picking up a pencil
Press 1 to listen to a message, 2 to call the caller back If more than one message is waiting press the # key and 1 then 2 again
Physicians Caller ID CloakedPhysicians Caller ID Cloaked – The caller ID of the provider’s office is given to the patient. Physician's privacy is never compromised and the chance of call screening is reduced
Disaster RecoveryDisaster Recovery - In the event the phone services or system at your office is interrupted we can take your calls via our Telesure system seamlessly as an extension of your office
Archival – All messages in the Telesure system are archived for 14 days before being deleted and can be archived longer if needed
DocumentationDocumentation –Documentation of the call and the recorded message is sent to the provider’s office via email or voice mail
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MED I CAL
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100% accurate, cost effective, fully redundant and HIPAA compliant
RNs On-Call Nurse Triage is available in all of the Nurse Compact statesRNs On-Call Nurse Triage is available in all of the Nurse Compact states
The states currently participating in the Nurse Licensure Compact are: Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Kentucky, Maine, Maryland, Mississippi, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.
Triage nurses utilize workflow management softwarTriage nurses utilize workflow management softwaree
Increases staffing flexibility by allowing us to have visibility and support a distributed workforce
Telesure seamlessly allows our triage nurses to view information relevant to the needs of the caller, such as; protocols, standing orders, office hours, addresses of hospitals and urgent care facilities in the callers area
HIPAA compliant technology allows our triage nurses to access a practices web based appointment schedulers and schedule appointments for the next day while triaging a patient
Records and archives triage calls for risk management providing accountability for training
and development.
The system is flexible, application based technology and we are constantly updating and enhancing our services
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NURSE
TR I AGE SERVIC
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100% accurate, cost effective, fully redundant and HIPAA compliant
Advanced FeaturesAdvanced Features
Electronic Medical Record InterfaceElectronic Medical Record Interface – RNs On-Call will put call documentation right into the patients medical record for continuity of care. All we need is to a VPN license for the practices EMR system and training on the EMR software
On-Line Appointment SchedulingOn-Line Appointment Scheduling – Practice provides RNs On-Call with web access to the scheduling software for scheduling appointments for patients during a triage call
Translation ServicesTranslation Services – our nurses have the ability to include a translator, via a three way call, fluent in over 150 languages
ProtocolsProtocols
Barton Schmitt, MD Pediatric protocols
David Thompson, MD Adult (Family Medicine) protocols
Lang and McMullen OB/GYN protocols Our nurses are also aided by the physician’s personal addendums and standing orders
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Basic FeaturesBasic FeaturesDirect connection Direct connection – patient calls are sent directly to our triage nurses
Triage EncounterTriage Encounter – a triage call consists of the initial call, all follow-up calls and calls the pharmacy for prescriptions if directed
Priority CallingPriority Calling – When our triage nurses call a provider , he/she leaves a distinct priority calling numberWhen providers return a call they get thru quickly and they get back to the nurse that called them
Conference CallingConference Calling – Our nurses have the ability to conference the provider onto the call with a patient if necessary
DocumentationDocumentation - Our nurses send a two paged detailed report of each call to the practice
Risk ManagementRisk Management – RNs On-Call records and archives all triage calls
NURSE
TR I AGE SERVIC
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100% accurate, cost effective, fully redundant and HIPAA compliant
Summary Summary
IVR technology manages call flow IVR technology manages call flow
Flexible applicationsFlexible applications
Highly trained staff of registered nursesHighly trained staff of registered nurses
Excellent referencesExcellent references
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MED I CAL
ANSWERIN
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TrIage 100% accurate, cost effective, fully redundant and HIPAA compliant
Lou Ann Wery Regional Sales Manager
803-446-0038www.rnson-call.com
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