resources/competencies needed for developing a global presence

RESOURCES/COMPETENCIES NEEDED FOR DEVELOPING A

GLOBAL PRESENCE

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Global Leadership

Presentation by Kristian Moeller, Mike Rodriguez, Cheryl Paradise, George Leo & Carolina Torres-Mardini

Instructor: Ryan Gunhold

GLOBAL PRESENCE & GLOBAL BUSINESS

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Companies researched for positives and negatives, global competencies:

AirBnB (Online) Tesco (Retail) Comcast (Telecommunications) Alaska Airlines (Airline) Volkswagen (Automotive)

GLOBAL COMPETENCIES

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Training & Development Think Global, Act Local Communication & Transparency Flexible/Adaptable Industry Insight

Combined information from the five companies and competencies to create a model for the best global practices.

The presentation will guide you through how to put these global competencies to practice in your company.

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“We have a training period; we have certain guidelines and structure. You can’t hire talented people and stifle them. That’s not the way it works anymore”.- Todd English

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If your business isn't learning, then you're going to fall behind.

Business learns as its people learn. Your employees are the ones that produce,

refine, protect, deliver and manage your products or services every day, year in, year out.

With the rapid pace and international reach of the 21st century marketplace, learning is critical to business continued success

Improves employee satisfaction and retention.

TRAINING & DEVELOPMENT

“The only thing worse than training employees and loosing them is to not train them and keep them”

- Zig Ziglar

HOW IT IS DONE

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In house

Off site

Coaching

Web training

Intranet

Feedback tools

Training & Development

RECRUITMENT & SELECTION

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Potential for

success

Culture Fit

Knowledge Skills

Abilities

Attributes for Success

Opportunity for Career

Growth

Value Proposition

Training & Development

THINK GLOBAL, ACT LOCAL

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THINK GLOBAL, ACT LOCAL

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Considering problem in a global scale and deal with it locally.

It started in 1960. Trends : Markets are

global. Resources are also global.

Core Tasks: Connecting, Creating, and Contributing

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Global mindset: ability to handle and think from different point of views.

Connect with individuals and organization across boundaries.

Personal, Business, and National level.

Using diversity to create opportunity and competitive advantage.

Broaden your vision, yet narrow your focus.

THINK GLOBAL, ACT LOCAL

COMMUNICATION & TRANSPARENCY

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COMMUNICATION & TRANSPARENCY

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When leaders are transparent …

Faster solutions to problems

Team communication is more effective

People know each other better

Employees trust their leaders

Improve the performance of the team

COMMUNICATION & TRANSPARENCY

Social Business (social media)

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ExternalInternal

Actionable, data-driven findings that create business value

Collect, Connect, Manage, Analyze and Discover

COMMUNICATION & TRANSPARENCY

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Interaction with group outside and inside.

Use of networking platforms.

Social Networks Shared Workspaces Blogs and Wikis Social Commerce File Sharing Social Marketing Communities

Application of Social Business:

Networking platforms.Communication & Transparency

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INTERNET SERVICE AND COMMUNICATION TOOLS

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MAJOR INTERNET SERVICES

Capability Functions Supported

E-mail Person-to-Person messaging; document sharing

Chatting and instant messaging Interactive conversations

Newsgroups Discussion groups on electronic bulletin boards

Telnet Logging on to one computer system and doing work on another

File Transfer Protocol (FTP) Transferring files from computer to computer

World Wide Web Retrieving, formatting, and displaying information (including text, audio, graphics, and video) using hypertext links

Source: Laudon, K., & Laudon, J. (2014)

Communication & Transparency

COMMUNICATION AND TRANSPARENCY

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Cultural dialogue

Business etiquette

Public Relations Customer

relationships Communication

with channels Promotional

literature

ExternalInternal

ADAPTABLE/FLEXIBLE

Adaptable - Responding effectively to change.

Flexible - Willing to change or to try different things.

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ADAPTABLE/FLEXIBLE

A highly sought out characteristic that enables leaders and followers to move with and not against constant changes in the global work environment.

Leaders & followers need to be mindful, to make a concerted effort to understand different cultures, customs, and people of different background.

This willingness to get out of one’s comfort zone, and learn continuously as a way of adapting to changed surroundings, marks a key difference between successful and unsuccessful leaders/followers (Martinuzzi, n.d.).

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ADAPTABLE/FLEXIBLE

Keys for successful leaders/followers to adaptable/flexible leadership

Analysis's the environment in order to adapt appropriately Gives the changes a chance to work before recommending

solutions Allows others the opportunity to shine and gives credit

where credit is do Empowers others to take chances, advocates for others, and

communicates in a candid and direct manner Builds bridges and connections with everyone within the

organization

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EMPHASIZE ON THE

COMMUNITY

Corporate Social Responsibility

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Industry Insight

BIG DATAAnalyze your data and recognize relationships

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Actionable, data-driven findings that create business value

Collect, Connect, Manage, Analyze and Discover

Industry Insight

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INDUSTRY INSIGHT (CONT.)

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Connect with your target market– Global culture– Deliver unique value

International rules and regulations

Knowledge is power

LET’S RECAP….Training &

Development

Think Global, Act Local

Communication & Transparency

Adaptable/Flexible

Industry Insight

Successful Global

Leadership

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CONCLUSION

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Analyze global companies for global leadership capabilities

Capture a diversity of industries

Emphasizing future trends that shape global business

RESOURCES

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Sarvadi, P. (2005). The Importance of Employee Development. Retrieved from http://www.entrepreneur.com/article/77678

Cabrera, Angel. (2012). What Being Global Really Means. Harvard Business Review. Retrieved from https://hbr.org/2012/04/what-being-global-really-means

Khattab, Hussam. (2013). Think Global, Act Local. Leaders Outlook. Retrieved from http://www.leadersoutlook.com/Article.aspx?id=1578&lang=en

Pinto, Jim. (2004). Think Globally, Act Locally. Automation World. Retrieved from www.jimpinto.com/writings/global1.html

Laudon, K., & Laudon, J. (2014), Management information system: Managing the digital firms (13 ed.). New Jersey: Pearson Education.

Northouse, G. Peter (2013). Leadership: theory and practice - 6th ed. Sage P Martinuzz, Bruna, n.d. The Agile Leader: Adaptability. Retrieved from

http://www.mindtools.com/pages/article/newLDR_49.htm Irfan Kamal. (2012). Metrics are Easy; Insights is Hard. Harvard Business review.

Retrieved from https://hbr.org/2012/09/metrics-are-easy-insights-are-hard Understanding the Importance of Culture in Global Business. (2012). Oracle. Retrieved

from http://www.oracle.com/us/corporate/profit/archives/opinion/050312-dhummel-1614961.html