quality assurance human factors proactive safety management: emirates airline maintenance human...

Quality Assurance Human Factors

Proactive Safety Management:

Emirates AirlineMaintenance

Human Factors Tim J. GarrettHuman Factors ManagerOFC 97142181040CELL 9715668488331st FloorQuality Assurance

Quality Assurance Human Factors

WHY DO SAFETY MANAGEMENT SYSTEMS AND HUMAN FACTORS?

Quality Assurance Human Factors

WHY DO SAFETY MANAGEMENT SYSTEMS AND HUMAN FACTORS?

Quality Assurance Human Factors

Human Factors Manager

• Responsible to manage and implement an effective Aviation Engineering Human Factors Program to provide Emirates Airlines with the framework to preclude or reduce the possibility of loss associated with workplace accidents, incidents, injuries and deaths with in the

Engineering Group. • This is accomplished through Human Factors

awareness, training, publications, and a implemented, effective, standardized, “Just Culture”, post event investigative process based upon TEM (Threat and Error Management) concepts and philosophies.

Quality Assurance Human Factors

Facts and Figures• U.S. Nationally 50 workers are injured every minute of the 40-hour

week

• Seventeen of these workers die each day in work related injuries/ illnesses

Approximately 5,200 deaths per year

• Technical Operations CO injury average cost is $8,138/29,785dh per incident

Incurred cost for employee injuries was $31/113.46 million for 2006

• Return on Investment in Safety

For every $1/3.66dh invested in safety/HF programs a company will save $4/14.64dh to $6/21.96dh in costs associated with employee injuries

• Benefits of Effective Worker Safety and HF Programs

Improved employee morale, higher productivity, reduced absenteeism, lower turnover, lower worker compensation costs

Quality Assurance Human Factors

Quality Assurance Human Factors

Quality Assurance Human Factors

Quality Assurance Human Factors

How Do We Get There?The program is a multi-year, multi-level

effort based upon the following 4 Cornerstones:• Leadership, Management, and Employee

Involvement

• Workplace Analysis and Hazard Prevention and Control

• Human Factors/Safety Training and Awareness.

• Human Factors and an effective SMS become a formal portion of the core business.

Quality Assurance Human Factors

ETESAETESA stands for Engineering Threat Error Safety Analysis• This process is how to utilize and conduct a

standardized post event investigative process for identifying threats and errors. – it’s a process and a form that enables us to collect and analyze Threat/Error information and make changes, so we can prevent the errors from happening again. The ETESA form is based upon the Boeing MEDA Maintenance Error Decision Aid form.

• ETESA reporting, tracking, trending, and risk analysis to decrease Ground Damage, Flight Irregularities, Maintenance Re-Works and OJI cost. In association with SDS. ETESA findings to be presented to Emirates Safety Board for review, risk assessment, corrective action, and effectiveness.

Quality Assurance Human Factors

FAA Fatigue Counter Measures Training• Fatigue is a widespread and unavoidable by-product of 24/7

service operations. It is more than simply being tired, and its effects are more than falling asleep. Fatigue is a complex state characterised by a lack of alertness and reduced mental and physical performance, often accompanied by drowsiness. Fatigue can affect all maintenance tasks by impairing judgment, decreasing concentration and increasing memory lapses, reducing motivation and mood, as well as other performance effects Fatigue poses an elevated risk to aviation maintenance professionals and the our customers.

• Fatigue Training is an effective fatigue risk management tool. Fatigue countermeasure training has been utilised across a number of industries with 24/7 operations for more than 20 years (e.g., trucking, railroad, mining, water transport).

Quality Assurance Human Factors

FAA Fatigue Counter Measures Training• • Individual Benefits:

• – Increased sleep quantity• – More energy for recreation and family

time• – Better health and reduced caffeine

use

• • Organizational Benefits:• – Reduced turnover and absenteeism• – Fewer fatigue problems and morale

issues

Quality Assurance Human Factors

FAA Fatigue Counter Measures Training

Quality Assurance Human Factors

FAA Fatigue Maintenance Fatigue Workgroup

Duty Time Limitation Recommendations

Quality Assurance Human Factors

Quality Assurance Human Factors

Quality Assurance Human Factors

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The SMS Table (Side View)

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Quality Assurance Human Factors

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The SMS Table (Top View)

EngineeringHuman Factors

Fatigue Counter MeasuresTraining Programs

Manager Safety SurveySafety Forum

SAGHuman Factors Reports

ETESA

Quality Assurance Human Factors

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The SMS Table (Top View)

Are policies,procedures,

and organizationsappropriate?

Is there a safetyculture? Is there

adequate training & communication?

Are data sourcesaccurate, complete

and timely?

Is there aVoluntaryReportingSystem?

Are identifiedhazards analyzed

correctly?

Are allhazards

identified?

Are risk mitigationseffective? When not, isthe risk re-introduced

into SRM forre-analysis?

Are riskmitigationstrategies

appropriate?

Quality Assurance Human Factors

Thank you!

It’s more than just a safe environment – it’s good business!