qm-c3 - quality management - handout
Post on 03-Jun-2018
216 Views
Preview:
TRANSCRIPT
-
8/12/2019 QM-c3 - Quality Management - Handout
1/10
18/04/2014
1
QUALITY MANAGEMENT:
Dr Le Thai PhongForeign Trade Unier!i"#
T: 0$%&'0&&'2$$
E:(e"hai)hong*g+ai(',o+
Chapter 1: Quality Management:
Foundation
QUALITY MANAGEMENTAND P-.DUTIITY
Dr L ThiPhong
i,e Dean
Fa,3("# o 53!ine!! Ad+ini!"ra"ion
T: 0$%&'0&&'2$$
E: (e"hai)hong*g+ai(',o+
QUALITY MANAGEMENT:
Dr Le Thai Phong
Foreign Trade Unier!i"#
T: 0$%&'0&&'2$$
E:(e"hai)hong*g+ai(',o+
Chapter 1: Quality Management:
Foundation
ha)"er 6:
Q3a(i"# Manage+en"
Dr L ThiPhong
i,e Dean
Fa,3("# o 53!ine!! Ad+ini!"ra"ion
T: 0$%&'0&&'2$$
E: (e"hai)hong*g+ai(',o+
7Ta(ing a9o3" goodne!! i! ea!#
a,hieing i" i! dii,3(";'
Chinese proverb
-
8/12/2019 QM-c3 - Quality Management - Handout
2/10
18/04/2014
2
Quality management: concept
I
-
8/12/2019 QM-c3 - Quality Management - Handout
3/10
18/04/2014
6
Quality planning QP
">o (ee(! o )(anning: !"ra"egi, o)era"iona(
-
8/12/2019 QM-c3 - Quality Management - Handout
4/10
18/04/2014
4
-
8/12/2019 QM-c3 - Quality Management - Handout
5/10
18/04/2014
&
-
8/12/2019 QM-c3 - Quality Management - Handout
6/10
18/04/2014
Quality Control QC!
on"ro(!: )reen" ,hange Jreg3(a"e)eror+an,e )reen" 3nde!ira9(e ,hange!
Hhen o)era"ion! are 3nder ,on"ro( "he# are
)redi,"a9(e
)redi,"a9i(i"# i! a a,"or "ha" i! i"a( or an#
organi=a"ion "o 9e !3,,e!!3(
Quality Control QC!
Quality Control QC!
-
8/12/2019 QM-c3 - Quality Management - Handout
7/10
18/04/2014
%
Quality Control QC!
Quality Control QC!
"niversal se#uence o$ steps
1' De"er+ine "he !39@e," o ,on"ro( i'e'C >ha"i! "o 9e reg3(a"ed'
2' Deine a 3ni" o +ea!3re K e)re!! "he,on"ro( !39@e," in +ea!3ra9(e "er+! !3,h a!
?3an"i"ie!C ra"io!C indi,e!C ra"ing e",' 6' E!"a9(i!h a !"andard (ee( o )eror+an,e K
a "arge" "o ai+ or'
4' he"her "he arian,ei! >i"hin "he range e)e,"ed or a !"a9(e )ro,e!!
8' Diagno!e "he ,a3!e o an# arian,e 9e#ond "hee)e,"ed range'
$' Pro)o!e re+edie! and de,ide on "he a,"ion needed"o re!"ore "he !"a"3! ?3o'
10' Tae "he agreed a,"ion and ,he, "ha" )ro,e!!!"a9i(i"# ha! 9een re!"ored'
-
8/12/2019 QM-c3 - Quality Management - Handout
8/10
18/04/2014
8
Quality %mprovement Q%!
part o$ #uality management $ocused onincreasing the ability to $ul$il #uality
re#uirements&
Quality %mprovement Q%!
Quality %mprovement Q%!
-
8/12/2019 QM-c3 - Quality Management - Handout
9/10
-
8/12/2019 QM-c3 - Quality Management - Handout
10/10
18/04/2014
10
Quality 'ssurance Q'!
part o$ #uality management $ocused onproviding con$idence that #uality
re#uirements (ill be $ul$illed
top related