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Putting Emotional Intelligence Into Your Recruiting Practice
Erica PepeSenior Recruitment Evangelist,Indeed
We’re going on a journey together—a “choose your own recruiting adventure”
Can you identify with
this busy day?
Where’s your candidate?
What is emotional intelligence?
Primitive section of the brain’s frontal lobe that is triggered by emotions
Amygdala:
The amygdala physically primes
your body
for response
Source: Why Emotional Intelligence Matters for Talent Professionals, Indeed
Emotional Intelligence
Source: Why Emotional Intelligence Matters for Talent Professionals, Indeed
Self-Awareness Social Awareness
Self-Management Relationship Management
Emotional Intelligence
01Self-Awareness
Source: Why Emotional Intelligence Matters for Talent Professionals, Indeed
Self-Awareness
Emotional Intelligence
What I know
What I do
Self Others
Self-awareness:Understanding your strengths and weaknesses and recognizing your emotions and their impact on yourself and others
“In our nearly 5-year research program [on self-awareness], we’ve discovered that although 95% of people think they’re self-aware, only 10 to 15% actually are … and nearly 99% [of working adults in the U.S. across several industries] report working with at least one such person.”
Tasha EurichPrincipal, The Eurich Group
Lorem ipsum dolor sit amet, consecteturadipiscing elit, sed do eiusmod“Why do I feel bad at work?”
“What situations make me feel bad and what do they have in common?
AdventureBalanceControlEfficiencyHumorKindnessLoyaltyQualitySecuritySubstance
AchievementAwarenessCompetencyDeterminationFunJoyLovePopularityResponsibilitySpirituality
AuthenticityBeautyCreativityFairnessInfluenceKnowledgeMeaningful workRecognitionSelf-respectTeamwork
AuthorityChaosDataFriendshipsIntegrityLeadershipPeaceRespectServiceWisdom
Source: Why Emotional Intelligence Matters for Talent Professionals, Indeed
How do you bring your values to
recruiting decisions?
Awareness of values + appropriate
application to social situations = EI
Where’s your candidate?
Your candidate isn’t here, and that important interview is looming.
How are you feeling?
02Self-Management
Self-Awareness
Self-Management
Emotional Intelligence
Source: Why Emotional Intelligence Matters for Talent Professionals, Indeed
What I know
What I do
Self Others
An amygdala hijack is like a car on an
incline: ready to roll
Change is often a source of stress
Assess your physical reactions to reveal
emotional triggers
Breathing exercisesConsciously slowing your breathing rate and focusing on a steady rhythm calms the nervous system
6-second ruleA short, internal countdown allows all the chemical reactions from an amygdala hijackto dissipate
MindfulnessPut yourself back in your surroundings and out of those emotions by looking around and noticing things in your environment
Source: VeryWellMind, ”Amygdala Hijack and the Fight or Flight Response,” June 16, 2020
Emotional intelligence makes your workplace happier and more productive
Do you believe that being a happier place to work than your competitors would:
Make it easier to retain talent?
96%Say YES
Make it easier to attract talent?
94%Say YES
Give a significant competitive edge?
87%Say YES
Be better for society?
85%Say YES
Source: Harvard Business Review Analytics Services Survey, February 2020
Your candidate isn’t here, and that important interview is looming.
What do you do?
Your candidate says they’ll be 15
minutes late
03Social Awareness
Self-Awareness Social Awareness
Self-Management
Emotional Intelligence
Source: Why Emotional Intelligence Matters for Talent Professionals, Indeed
What I know
What I do
Self Others
Empathy:The ability to see and understand another’s values
SKILLS THAT DEVELOP SOCIAL AWARENESS INCLUDE
• Identifying verbal and physical cues to determine others’ feelings
• Hearing and understanding through restating (reflective listening)
• Recognizing how individuals and groups are affected by inequalities and privileges
• Understanding others’ feelings and reactions
Social awareness is closely tied to diversity,
inclusion and belonging
“The now worn tagline, ‘We’re all in this together,’ deserves an empathetic dissection. We’re all in the same raging ocean, but not in the same boat.”
Cheryl CarpenterLeadership faculty member, The Poynter Institute
Candidates whose resumes show employment gaps are 45% less likely to land a job interview
Source: SHRM, “How to Evaluate Resume Employment Gaps,” July 29, 2019
Be a door opener, not a gatekeeper
Blind unnecessary resume informationDoor openers reduce bias by focusing on “must haves” for role success instead of resume info, such as employment timelines
Review job description languageDoor openers eliminate jargon and gender-biased language to broaden talent reach and communicate their best message
Standardize formats and questions in interviewsWhether you’re coordinating the interview or holding it yourself, door openers equalize the candidate experience to remove subjectivity
Your candidate has called to say they’ll be late.
What do you think?
04Relationship Management
Self-Awareness Social Awareness
Self-Management Relationship Management
Emotional Intelligence
Source: Why Emotional Intelligence Matters for Talent Professionals, Indeed
What I know
What I do
Self Others
Which factors are the most important for you to develop a feeling of positive connection or camaraderie with a company during the interview stage?
How comfortable the company’s employees make me feel
How authentic and genuine my interviewers are with me
Responsiveness and transparency from the recruiter or hiring manager
Getting a sense that the company promotes a work culture I will thrive in
45%
41%
38%
35%
Source: Worldwide Decipher/Focus Vision Data (2019)—The Human Side of Hiring
85% of recruiters agree that “building connected relationships with candidates is an essential part of being a great recruiter”
Source: Worldwide Decipher/Focus Vision Data (2019)—The Human Side of Hiring
81% of recruiters say they’ll work more closely with hiring managers as a result of the pandemic
Source: Lever, The 2020 State of Recruiting Report
Lorem ipsum dolor sit amet, consecteturadipiscing elit, sed do eiusmod
Source: HR Daily Advisor, “How Talent Leaders Can Improve the Hiring Manager-Recruiter Relationship,” Aug. 7, 2019
57% of recruiters feel hiring managers don’t understand recruiting
63% of hiring managers feel recruiters don’t understand the roles they’re filling
Your candidate has called to say they’ll be late.
How will you manage this relationship?
With emotional intelligence
Emotional intelligence helps you recruit better
5 takeaways you can apply now
Identify your emotional triggers
Pause before reacting
Reduce underlying stress
Use empathy in next steps
Make self-awareness, self-management and social awareness part of your relationship management toolkit
Identify your emotional triggers
Pause before reacting
Reduce underlying stress
Use empathy in next steps
Make self-awareness, self-management and social awareness part of your relationship management toolkit
Identify your emotional triggers
Pause before reacting
Reduce underlying stress
Use empathy in next steps
Make self-awareness, self-management and social awareness part of your relationship management toolkit
Identify your emotional triggers
Pause before reacting
Reduce underlying stress
Use empathy in next steps
Make self-awareness, self-management and social awareness part of your relationship management toolkit
Identify your emotional triggers
Pause before reacting
Reduce underlying stress
Use empathy in next steps
Make self-awareness, self-management and social awareness part of your relationship management toolkit
What adventure will you choose?
• /LEAD with Indeed
• Indeed Interview
• COVID-19 Employer Resources
We’re here to help.Here are additional Indeed resources:
Thank you!
Putting Emotional Intelligence Into Your Recruiting Practice
Erica PepeSenior Recruitment Evangelist, Indeed
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