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Plan &

Planning Tools

Introduction• Plan

• Planning

• Types of Planning

• Planning Tools

• Introduction to Organization (PTCL)

• Historical Background

• Mission Statement

• Planning Tools Using in PTCL

• Probability Theory

• Merits of the Organization

• Demerits of the Organization

• Recommendations

Plan

• Documents that outline how goals are going to be met including resource allocations, schedules, and other necessary actions to accomplish the goals.

Planning

• A process that involves defining the organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive stet of plans to integrate and coordinate organizational work.

Types of Planning

• Strategic Planning• Operational Planning• Short Term & Long Term• Specific & Directional Planning• Frequency of Use• Standing Plans

Strategic Planning Tools

• Forecasting• Budgeting • Scheduling • Break Even Analysis • Benchmarking

Introduction to Organization

Pakistan Telecommunication

Co. Ltd.

Historical Background• 1947: Post and Telegraph department establish• 1962: Pakistan telegraphs and telephone department• 1995: about 5% of PTCL assets transferred to PTA, FAB

arid NTC• 1996: PTCL formed listed on all stock exchanges of

Pakistan• 1998: Mobile and internet subsidiaries established• 2000: Telecom policy finalized• 2003: Telecom deregulation policy announced• 2005: Privatization (49%)

Mission Statement

• To lead telecom operator in Pakistan ensuring customer satisfaction using state of the art, technology with a view to shareholder’s value

Organizational Chart

Chairman

DG HR DG Finance DG Development DG Operations

Director HR

GM/s HR

Manager/s

HR Staff

Director Finance

GM/s Finance

Manager/s

Finance Staff

Director Development

GM/s Development

Manager/s

Development Staff

Director Operations

GM/s Operations

Manager/s

Operations Staff

Planning tools used in PTCL

• Budget • Probability Theory • Scheduling• PERT Network Analysis

Planning tools used in PTCL

• Budget• A budget is a numerical plan for allocating resources

to specific activities e.g.

Description 2003 2004

Domestic 47,177,699 42,926,228

International 19,140,979 18,988,400

66,318,678 61,884,628

Telex 91,069 139,209

66,409,747 62,023,837

Telegraph 16,887 16,891

66,426,624 62,040,728

Planning tools used in PTCL

• Probability Theory• Probability means expectation of a particular situation.

Every organization makes their expectation of different things e.g. expected rate of future salaries, number of skilled employees, etc.

• Expected rate of increase per annum in future salaries 8%.

• Expected rate of return per annum on investments by funds 10%

• Actual return on investments Rs. 3,310,530 thousand Indexation of pensions 5%.

• Expected withdrawal rate based on Experience.

Merits of the Organization

• Organized• Balance Organizational Resources• Assistance in Purposeful & Orderly Activities• Prediction of Future & Achievement

Merits of the Organization

• Free Local Call of in Ramadan

Demerits of the Organization

• Delays Action• Inefficient Complaint Department• Wrong Billing• Network Capacity

Complaint Cases

Recommendations

• Immediate Response to the Customer• Increase Network Capacity • Improve Complaint Department• Proper Billing to the Customer