presentacion ground handling

IGHC Ground Handling ConferencegOpening by Master of Ceremony

Joseph SuidanJosep Su daHead of Ground Operations, IATA

IGHC Ground Handling ConferencegIATA Vision on Ground Operations

Guenther MatschniggGue t e atsc ggSenior Vice President, Safety, Operations & Infrastructure, IATA

IATA VisionIATA Vision

Increase safety in Ground Operations via ISAGO GDDB Increase safety in Ground Operations via ISAGO, GDDB, AHM/IGOM, RM initiatives

Improve efficiency with global harmonization and regulatory acceptance

Can only be achieved by collaboration between airlines and GSPs

25th IGHC Ground Handling Conference Prague, 6‐9 May 20123

IATA VisionIATA Vision

How do we accomplish this? How do we accomplish this?

Establish a Ground Handling Council (GHC) reporting to g ( ) p gOperations Committee (OPC) with both airlines and GSPs onboard

Develop common objectives and work programs for implementation

IGHC Ground Handling ConferenceRole of Regulatory Authorities within Europe and

their Influence on Ground Operations

Catalin RaduPresident, European Civil Aviation Conference (ECAC)

IGHC Ground Handling ConferencegHow Regulators and Airports Support or

Hinder Ground Handling Operations

David Stewart Head of Airports, IATA

How Regulators and Airports Support or Hinder lGround Handling Operations

Moderator• Dave Stewart, IATA

Panelistsa e s s• Michel Masson, EASA• Jan Bossenbroek, CAA Netherlands

Th B h H hti f Ai t• Thomas Brehmer, Hochtief Airport• Peter Laasner, Swiss International Airlines• Giancarlo Buono, IATA

Giancarlo Buono, IATA

BackgroundgAIRPORTS are a crucial component of

the Ground Handling mandatethe Ground Handling mandate

AIRPORTS are the “home” for the airlines’ Gro ndfor the airlines’ Ground Handling Operations

Airports may view Ground Handling as an airline

“subsidiary”.

Form follows Function The FUNCTION needs to be

understood so that the proper FORMis provided.

Ground Handling specialists are notGround Handling specialists are not included on airport design review panels.p

Airport designers are not airside operational experts

operational experts.

IssuesIssues Lack of understanding of Ground Handling

functional requirementsfunctional requirementsGround Handling requirements are an “after

thought”thought .

IssuesIssuesGround Handling requirements are “squeezed”

into existing spaces rather than provided withinto existing spaces rather than provided with purpose-built spaces

Issues - AirportsIssues Airports

Improper design = improper function = cost … and danger

Issues - RegulatorsIssues Regulators “out of sight – out of mind” Lack of understanding / oversightVarying support for uniform standards

TAM - Total Airport ManagementTAM Total Airport Management

Evolution of Collaborative Decision Making Possible added response to European

Commission concerns

Ground Handling ReferencesgAHM Airport Handling Manual ISAGO IATA Safety Audit for Ground ISAGO IATA Safety Audit for Ground

Operations IGOM IATA Ground Operations Manual IGOM IATA Ground Operations Manual

Some Food for Thought!Some Food for Thought!

Questions?

Networking Break in the Exhibition AreasNetworking Break in the Exhibition AreasThank you to our Sponsor

IGHC Ground Handling ConferencegGround Damage Database (GDDB) as a

Key Element of SMS

Nancy RockbruneAssistant Director, Safety Management Systems, IATA

SMS BasicsSMS Basics Complex business Safety is dependent on this “System” y p y

working SMS requires organizations to make

data-based decisions and actionsdata based decisions and actions Dependent on the collection and analysis of correct

informationM t d t d th t h l d th i k Must understand the system as a whole and the risks associated with it

Shift of responsibility for safety risk mitigation

p y y g

Fundamental ShiftFundamental Shift Reactive to proactive management Prescriptive to performance based management and p p g

oversight

Performance Based ManagementPerformance Based Management In context of operation

• Domestic / International/ Regionalg• Wide-body / Narrow-body• Bulk load / Container load

C / P / C bi• Cargo / Pax / Combi• Risk tolerance of the organization

Complexity of the operation Complexity of the operation An alternative means to prescriptive compliance

Why?Why? Technology improvements

• Vast majority of accidents / incidents related to j ytechnology / human interface

Improvements in the understanding of human factorshuman factors• Drill into causal factors

Components of an SMSComponents of an SMS

Safety Policy and Safety RiskSafety Policy and Objectives

Safety Risk Management

Safety Assurance Safety Promotion

ChallengesChallenges Shift to performance based oversight Reporting culturep g Integration Implementation

The Need for DataThe Need for Data Data (even seemingly benign) is critical

• Identifying issuesy g• Determine the effectiveness of any mitigation actions• Demonstrating effectiveness of the program as a whole

D t d i d i i Data driven decisions Not only improves safety / performance but also makes for

a more efficient organization as a whole g

Senior Management CommitmentSenior Management Commitment A vital component is an acknowledgement from senior

level management stressing a commitment to incident / h d ti i d t d tihazard reporting in day-to-day operations

Way to achieve corporate buy-in amongst all employees directly responsible for the operation and supports an effective safety reporting culture

Effective Safety Reporting SystemEffective Safety Reporting System An effective safety reporting system permits all

employees to report incidents / hazards Contains valuable data An effective safety reporting system

• Does not provide full immunity from acts resulting from• Does not provide full immunity from acts resulting from willful and/or gross negligence and illegal acts

• Does provide clear descriptions of acceptable and t bl b h i d th inon-acceptable behavior and their consequences

• Does provide the environment that encourages free reporting

Types of DataTypes of Data Reactive ~ wait for incidents to happen and try to

understand whyy Proactive ~ analyze near misses, identified risks to

mitigate before they turn into an accident / incident Predictive ~ mature system which conducts predictive Predictive ~ mature system which conducts predictive

analytics (statistical modeling) to identify and mitigate risks

Confidential ReportingConfidential Reporting Confidential reporting can be used for the following safety

concerns: • Unsafe behaviors• Inadvertent errors and mistakes• Near miss occurrences (incidents that did not occur• Near miss occurrences (incidents that did not occur

but could have easily resulted in a serious event)• Inadvertent errors or violations of aircraft handling or

servicing systemsservicing systems• Procedures or processes that could be improved

Data Collection ProcessData Collection Process Identify hazards Report on hazards and occurrences Collect and risk assess reported hazards Trend and analyze information Identify mitigation action Identify mitigation action Monitor for effectiveness Review and monitoring for continuous improvementg p

GDDB ~ PurposeGDDB Purpose Facilitate data driven decisions to effectively improve

performance Gather and analyze global data with Industry partnership

• Provide information not otherwise possible• Identify trends and contributing factors allowing for theIdentify trends and contributing factors allowing for the

development and assessment of effective mitigation actions

• Establish a baseline of global ground damage• Establish a baseline of global ground damage performance in which future comparisons can be made

GDDB ~ Use of DataGDDB Use of Data Conduct statistical analysis on clean defensible data

• Distribution of quarterly reportsq y p• Communicate findings to applicable WGs and TFs• Measure mitigations to determine efficacy

Identify root causes and drive changes that have measureable success

Benchmarking ability for participantsg y p p

GDDB ~ ChallengeGDDB Challenge Data Quality

• Any airline or ground service provider is encouraged to y g p gparticipate in the program

• Variance in the data received• Data integrity the utmost of importance• Confidence in analysis and any decisions derived form

it is equal to the confidence in the data itselfit is equal to the confidence in the data itself

GDDB ~ SolutionGDDB Solution Action Workout

• Identify data to be consistently reported amongst ALL y y p gmembers

- Includes definitions / assumptionsMinimi e data ariance- Minimize data variance

• Identify means in which data and analysis will feed ground operations working groups and vice versag p g g p

GDDB ~ Solution cont’dGDDB Solution…cont d Action Workout Conclusion

• Documented guidelines for submitting data to IATADocumented guidelines for submitting data to IATA GDDB

• Forwarded to all existing and potential members for Q1 2012 data submission2012 data submission

• Being incorporated into GSIC• Once live, will allow participants to create

own de-identified reports / graphs on any combination of fields

GDDB ~ DefinitionGDDB Definition“Any occurrence / event associated with ground operations that results in aircraft damage”

In Scope Out of Scope• While parked at Gate / Stand or

other parked area• FOD• Wildlife Damageother parked area

• During Marshaling or using Stand Guidance

• During Deicing

• Wildlife Damage• Lightning Strikes• Environmental

• During Deicing• While being Towed• Near Miss

• Slide Deployments

GDDB ~ Field CategoriesGDDB Field Categories Mandatory

• Incident details• Location details• Aircraft details• Ramp conditions• Phase of operation ~ definitions included• Activities• Type of damage• Damage to aircraft• Ground equipment• Severity ~ definitions included

GDDB ~ Field CategoriesGDDB Field Categories Optional

• Causal factors• Corrective actions• Free text

GDDB ~ Field CategoriesGDDB Field Categories Future consideration

• Cost• Aircraft damage by Maintenance in hangar• Interior cabin damage

I fli ht d• In-flight damage

AHM / IGOM / ISAGO / GDDB CIRCLE• WHAT?• Standards• Polices

AHM / IGOM / ISAGO / GDDB CIRCLE• HOW?

• Procedures• Job carts

• WHAT?• Standards• Polices

AHM IGOM

• IS IT DONE?• Audit

AHM / IGOM / ISAGO / GDDB CIRCLE

ISAGOGDDB

• WHAT IS PROBLEM?

• Data analysis

Data analysis• Feedback

AHM IGOM

ISAGOGDDB

• Data analysis

GDDB Process Flow

GDDB ~ End ResultGDDB End Result Baseline of Industry ground damage performance

that has the confidence of Industrythat has the confidence of Industry Quality ground damage database that can be utilized

for various analyses y Tangible benefits that are quantified

Significant reduction in ground damage incidents

Thank you

IGHC Ground Handling ConferencegTomorrow’s ISAGO

Monika Mejstrikovao a ejst o aAssistant Director Ground Operations Audits, IATA

IATA Safety Audit for Ground OperationsIATA Safety Audit for Ground Operations

More than 460 audits conducted worldwide

Global audit pool • 43 airlines

200 approved ISAGO auditors• 200 approved ISAGO auditors

142 ISAGO registrations• In 117 airports worldwide• In 117 airports worldwide• From 100 ground service providers

Ground Service ProvidersGround Service Providers100 registered providers and counting…

ISAGO Audits

Corporate Audits Station Audits

ISAGO AuditsTwo-level audits for Ground Service Providers (GSP)

Co po ate ud ts Stat o ud ts

Conducted by an auditor from an Audit Organization (A.O.) accredited by IATA

Conducted by auditors from Pool Airlines

Accomplished after the Corporate Audit for initial

First audit activity for initial registration

Two‐year audit cycle

Accomplished after the Corporate Audit for initial registration

Two‐year audit cycle for all stations

Typically 2 days audit (1 auditor) Typically 3 days audit (3 auditors – full scope) Duration

Manuals

Closure

ISAGO Standards Manual (GOSM) and ISAGO Program Manual (IPM)

Findings must be addressed and closed within 6 months (initial audit)

ClosureRenewal audits: findings must be closed prior to expiry date

ISAGO Standards ManualISAGO Standards Manual Audit scope

Section 1 ORM - H Organization and Management System (HQ)g g y ( )

Section 1 ORM - S Organization and Management System (ST)

Section 1 ORM - HS Organization and Management System (Combined HQ+ST)

Section 2 LOD Load Control

Section 3 PAX Passenger Handling

Section 4 BAG Baggage Handling

Section 5 HDL Aircraft Handling and Loading

Section 6 AGM Aircraft Ground Movement

S ti 7 CGM C d M il H dli

Section 7 CGM Cargo and Mail Handling

ISAGO audit poolISAGO audit pool

N th A i

Europe

Russia / CIS-Adria-Aegean-Air France

-Belleair-CSA-KLM3

5North America

Middle East /

-Air Transat-Delta-United /Continental

-Aeroflot-Aerosvit-Air Astana-S7-UTAir

China / North Asia

-Air China-Cathay Pacific -China Eastern

-Alitalia-Austrian-BA-BMI-Brussels

-LOT-TAP-TAROM-Turkish

Middle East / North Africa

Africa

-Egyptair-Iran Air-Oman AirQ t Ai

Latin America 4

3 -Qatar Airways-Royal Air Maroc-Royal Jordanian-Saudi Arabian

-Air Zimbabwe-Ethiopian -Kenya Airways-South African Airways

& The Caribbean

-COPA-GOL-LAN

Asia Pacific

-Air India-Garuda Indonesia-Korean Air

Regulators and airportsRegulators and airports

26 regulatory body supports ISAGO Program ECAC endorsed ISAGO and IGOM in January 2012 39 airports supporting the program including:

S l T M d• Seattle Tacoma – Mandate • Quiport (new airport) – Mandate • Montego Bay - MandateMontego Bay Mandate • Schiphol – Applicable Means of Compliance• Hamburg – Acceptable source for safety measurement

Regulatory supportRegulatory support

North America

Europe-CAA UK-CAA NL-CAA BE

-HSE (UK)-Ministry of Transport AustriaNorth America North Asia-CAA BE

-CAA LV-DGAC FR-DGAC TR

Transport Austria

-FAA-Transport Canada -CAA Taiwan

-CAA Macau-CAD Hong Kong

Africa

A i P ifi

-CAA ET

-CARC Jordan-DGAC Lebanon-DGAC KuwaitLatin America

Asia Pacific-CAA NG -GCAA-Ministry of Transport Oman

-CAA Singapore-DGAC Guatemala-DGAC Costa Rica-DGAC Chile-DGAC Peru

EuropeAirport support

North AmericaNorth Asia

EuropeRUS/CIS -AMS

-VCE-FINAVIA-CLJ

-KBP-DME-SVXSEA

Airport support

North Asia

-CPH-FCO-LCA

-Basel Aero-SEA-YUL-YYC

-HKG-SJW-CTU-PEK

AfricaLATAM

Asia Pacific-ANU-BBQ-GYE-LIMESR

-ACSA ZA-MELPER-ESR

-MBJ-BOG-CTG-UIO-PBM

-PER-ADL-BNE-Australian Airport Association-MLE

PBM-Inter Airports Honduras

-BOMIn red: Mandates or AMC

Data management and analysisData management and analysisPowerful tool for benchmarking

Data collection from audit reports (de identified data) Data collection from audit reports (de-identified data) Number of conformities, findings and observations Per report, section, sub-section, region, etc…

Data analysis Can be customized by categories (section topics region etc ) Can be customized by categories (section, topics, region, etc…) Can be used for benchmarking purposes Used for auditing entities performance

Always de-identified

Data management and analysisData management and analysisISAGO and GSIC

ISAGO audits

Next stepsNext steps

To work on implementation plan following ECAC’s support To address ISAGO auditing resources To continue talks with Airport Council International (ACI) To integrate IGOM into ISAGO/IOSA standards To find synergies with other IATA safety initiatives

ISAGO auditing resourcesISAGO auditing resourcesChallenge

ISAGO to accept auditing resources from non IATA airlines ISAGO to accept auditing resources from non-IATA airlines On the condition that the said airline is IOSA registered With an identical and stringent qualification process

ISAGO may be offered on a commercial basis Same quality control to be performed Same quality control to be performed

ISAGO and airportsISAGO and airportsFuture cooperation

ISAGO at airports ISAGO at airports To be used for SMS implementation To be used as a reliable source for safety data collection

ACI Airside Safety Handbook Harmonization with IGOM/AHM provisions Harmonization with IGOM/AHM provisions

ISAGO & IGOM IGOM published in April 2012 as a supplement to AHM AHM/IGOM alignmentg

• Conduct gap analysis between the two publications • Align publication cycle for AHM Ed.34 and IGOM Ed.2 in 2013

ISAGO Standards cross reference s IGOM req irements ISAGO Standards cross reference vs. IGOM requirements GSP/Airline’s GOMs GAP analysis versus IGOM ISAGO to audit against IGOM after AHM/IGOM alignment ISAGO to audit against IGOM after AHM/IGOM alignment

ISAGO Risk Based approachpp SMS implementation by airlines Risk assessment of station network Risk assessment of station network Reduction of audits Efficient allocation of audit resources Not enough data available

Reporting GD data to IATA GDDB mandator25th IGHC Ground Handling Conference Prague, 6‐9 May 201263

Reporting GD data to IATA GDDB - mandatory

AHM IGOM

ISAGOGDDB

• Data analysis

ISAGO & Circle of Excellence (CoE)( ) Simplification and harmonization of audit programs

Identification of synergies between audit programs

Application of industry best practises to all audit programs

Id tifi ti f diff t t f b fit l t d t i li Identification of different type of benefits related to airlines and GSPs

IGHC Ground Handling ConferenceIGHC Ground Handling ConferencePresentation of ISAGO Certificate

IGHC Ground Handling ConferencegHow to Use your Risk Profile to your Advantage

Carole Olson Gates, J.D.Ca o e O so Gates, JDirector, Risk Management & Insurance, IATA

Risk ProfileRisk Profile Ground ops industry needs to improve risk profile in order

to reduce losses

Risk ProfileRisk Profile Improving the risk profile is done by analyzing relevant

data, making improvements, and measuring , g p , gperformance

Risk ProfileRisk Profile Data input and output must be standardized globally in

order to produce meaningful resultsp g

ProprietaryExternalData

ExternalData

InternalCompany

Interviews &Workshops

InternalCompanyData

Apply Scenario AnalysesScenario Analyses

encies

Identifycommon common

CConsequencesonsequencesamong theCritical

Understand theconsequences ofeach Critical Risk

Understand theConsequencesConsequences ofeach Critical Risk

Lay outThe

O tiO ti f

Identifythe

Critical Critical QuestionsQuestions

Quantify eachrisk’s

Adverse Adverse ImpactImpact

Identify theMostCritical

Define Successand the

appropriateRi k E l ti

Identifycommon common

DriversDrivers among

Understand what drives eachCritical Risk

Understand what drives each

Understand what DrivesDrives each

te & N

Inter‐‐de

ndRiskseach Critical Risk Options Options for

the RiskManage‐ment

Strategy

QQthat must

be answered

usingExternalExternal

ImpactImpact

Likelihood ofLikelihood of

Quantification

CriticalRisks

Risk Evaluation Criteria

the CriticalRisks

Critical RiskCritical RiskDrivesDrives eachCritical Risk

DataData Likelihood of Likelihood of OccurrenceOccurrence

Quantification

The key to quantification is External Data Gathering which often requires data from outside the company

ProprietaryExternalData

Identify specific Risk TransferRisk TransferSolutionsApply Scenario AnalysesScenario Analyses

Establish theBusiness CaseBusiness Casefor Insurance

FinalDetailed

Lay outThe ii f

Adverse Adverse ImpactImpact et

encies

Initial k Final

RiskManagement

Strategy RedesignRisk

ProcessesProcesses

& Integrated

Risk Strategy

Options Options forthe RiskManage‐ment

Strategy

ImpactImpact

Lik lih d fLik lih d f

te & Ne

Inter‐‐de

e RiskManage‐ment

Strategy

Establish a ROIROI Evaluation Structure Detail the Plan

Likelihood of Likelihood of OccurrenceOccurrence

Compute Shareholder ValueShareholder Value impact

Risk ProfileRisk Profile Airlines and GSPs who demonstrate that their risk profile

has improved will have fewer accidents / incidents / pinjuries

SummarySummary Industry wide risk exposure analysis and reporting tool Standardizes the way in which data is gathered and reported Enables global reporting and modelling Assists Airlines &Ground Service Providers (GSPs) in better

managing their risks Supports safety security and efficiency of daily operations Supports safety, security and efficiency of daily operations Additional benefits:

• Reduction in operational accidents and incidents• Improved information for strategic planningp g p g• Improved operational efficiencies• Reduction in insurance premiums

http://www.iata.org/ps/publications/Pages/IRMGM.aspx

IGHC Ground Handling ConferenceIGHC Ground Handling ConferenceHow to Integrate IGOM & GDDB with ISAGO

J h S idJoseph SuidanHead of Ground Operations, IATA

How to Integrate IGOM & GDDB with ISAGOHow to Integrate IGOM & GDDB with ISAGO Moderator

• Joseph Suidan, IATAP li Panelists• Michael Ehl, Seattle – Tacoma International Airports• David Anderson, British Airways• Michel Gorog, Air France• William Carlyon, Boeing Commercial Airplanes• Eva Vanallemeersch, Aviapartnera a a e ee sc , apa t e• Nancy Rockbrune, IATA• Monika Mejstrikova, IATA• Salih Samim Aydin Celebi Aviation Holding

• Salih Samim Aydin, Celebi Aviation Holding

Discussion HighlightsDiscussion Highlights

Panel discussion on previous presentations:• Ground Damage Database (GDDB) as a Key Element of

SMS Tomorrow’s ISAGO• Tomorrow’s ISAGO

• How to use your risk profile to your advantage

Some Food for Thought!Some Food for Thought!

Questions (if any)

Networking Lunch in the Exhibition AreasNetworking Lunch in the Exhibition AreasThank you to our Sponsor

presentacion ground handling

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