portfolio practicum ii
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On-the-JobTrainingPortfolio
College of Technology
Diploma in Office Management
Technology with specialization in
Medical Office Practicum II
Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS
Tel no. 428-91-44
Anna Mae S. Teodoro
TRAINEE
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Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINESQUEZON CITY CAMPUS
Tel no. 428-91-44
A NARRATIVE REPORT ON THE JOB TRAINING
UNDERTAKEN AT
Philippine National Police General Hospital
A Report Submitted to the Faculty ofCOLLEGE OF TECHNOLOGY
Polytechnic University of the Philippines
Quezon City Campus
In Partial Fulfillment of the Requirements for theDiploma in Office Management Technology
Medical Office Practicum
Anna Mae S. Teodoro
Name of Student
__________________________________
Date Submitted
2x 2 formalPicture
(corporate)
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POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Vision
Clearing the paths while laying new foundations to transform the Polytechnic University of
the Philippines into an epistemic community.
Mission
Reflective of the great emphasis being given by the country's leadership aimed at provid-ing appropriate attention to the alleviation of the plight of the poor, the development of
the citizens, and of the national economy to become globally competitive, the University
shall commit its academic resources and manpower to achieve its goals through:
1. Provision of undergraduate and graduate education which meet international stan-
dards of quality and excellence;
2. Generation and transmission of knowledge in the broad range of disciplines relevant
and responsive to the dynamically changing domestic and international environment;
3. Provision of more equitable access to higher education opportunities to deserving and
qualified Filipinos; and
4. Optimization, through efficiency and effectiveness, of social, institutional, and individual
returns and benefits derived from the utilization of higher education resources.
Philosophy
As a state university, the Polytechnic University of the Philippines believes that:
Education is an instrument for the development of the citizenry and for the enhance-
ment of nation building;
Meaningful growth and transformation of the country are best achieved in an atmos-
phere of brotherhood, peace, freedom, justice and a nationalist-oriented education im-
bued with the spirit of humanist internationalism.
Strategic Objective: 8-Point Agenda:1. Pursuing Academic Excellence through Disciplinal Integrity.
2. Embedding a Culture of Research
3. Insuring Transparency and Participatoriness in Giving Rewards and Sanctions
4. Modernizing and Upgrading of Physical Facilities, Equipment, Library, and Campus
Development
5. Academic Freedom
6. Institutionalizing Civil Society Engagement and Involved Extension Service Program
7. Assuring Transparency in Fiscal Responsibility
8. Assessing Institutional Processes and Reviewing Critically and Rationally the Organization
Shared Values
God-Fearing
Love for Humanity and Democracy
Collegiality
Integrity and Credibility
Transparency and Accountability
Passion for Learning
Humanist Internationalism
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I. ACKNOWLEDGMENT
I would like to thank our beloved supervisor in the Medical Re-
cords Section, PCINSP JUNE CHRISTY MANGA for an outstanding ef-
fort and performance she had exerted just for us to be knowledge-able of the things inside the office.
And to our supervisor in Out Patient Department, PO3 Edison
Balaan for the new skills that we get from him during our training.
And I also would like to thank the Non Uniformed Personnel that has
been a part of our training in PNPGH.
II. INTRODUCTION
One of the most requested requirement for an DOMT student is
an On Job Training every summer. It will help us gain new knowl-edge and skills that we can use for future purposes. Since I will start
my training in Philippine National Police General Hospital, I am ex-
pecting a strict but right treatment and outstanding professionalism.
I am pretty excited in doing this training because it challenge me to
become a reliable and outstanding student of Polytechnic Univer-
sity Of The Philippines
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III. COMPANY PROFILE
Name of Company: Philippine National Police General Hospital
Address : Camp Crame, Quezon City
Contact Number: 09433286019
Contact Person: PO1 Kenneth Mar MAngantulao
Department/Division/Section: Medical Records Section-Out Patient De-partment
Inclusive Dates of Training: April 22May 29, 2013
Company Vision, Mission, and Values:
Mission
To provide an excellent, service-oriented health care system to PNP
personnel and their dependents, PNP retirees and authorized civilians
through caring and highly competent professionals.
Vision
Our vision is to be a CENTER OF EXELLENCE in health care serviceswith the support of government and non-government organizations in the
line with PNP integrated transformation program.
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Pictures of the Company (physical structures)
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IV. OBSERVATIONS IN THE COMPANY
What I have observed at PNPGH is there really are a lot of patient go-
ing in and out of the hospital compared to the other hospital I went to. Their
routine of giving charts is very simple and easy to understand thats why we
got it easily. They also have different wards that is near where the chart are
released thats why it is easy to deliver the charts intended to the differentward.
The strength and challenges of this company is that they lack of equip-
ments that they need for the records to be organized. They lack rooms for
the charts of the patient and as well as the working place. The strength of
the company is they keep moving forward despite of the serious challenges
they are facing.
I think the best practice of this company is they serve with their best
and they give everything they have just to serve our country. They adjust for
the patients and civilians just to help them with their problem and most of all,they treat every one as equal even if they know that they have ranks. They
are working with their feet flat on the ground. Thats the best practice that I
have observed
My over-all observation in PNPGH is courageous and good service to
people. Everyone is with their best attitude and well mannered individuals.
That makes the hospital stand out even more.V. PERIODIC REPORTS (daily, weekly, monthly)
What we do daily are the following:
indexing
making ID
looking for charts
What we do weekly are the following:
using the Xerox machine
encoding
What we do monthly are the following:
going to different wards to collect floor census
During my whole training in PNPGH, I think the problem/s that I have
encountered is lack of equipments that they need for work and arrogant
and impatient patients that doesn't know how to wait for their turn. Everyone
will be given an equal service but some officials use their power to be the
first one checked by the doctor. It is not a good practice they are showing.
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Total no. of hours ________Signed by the Supervisor:__________________________Date:_______
Month: APRILThe following tasks were
performed:
Week No. 1 (Weekly)
Date: 22
At first we observe what
is happening to the of-
fice and what routine
they have. This is what we
do during our first day,
Observing.
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 23
Time In: 8:00
Time Out: 9:00
Hours Spent: 9hours
Date: 24
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 25Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 26
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date:
Week No. 2
Date: 29
This week we start to do
the simple things that we
have observed during
our first week. Like look-
ing for charts, laminating
ID, and indexing
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 30
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 2
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 3
Time In: 8:00Time Out: 5:00
Hours Spent: 9hours
Date:
Time In:
Time Out:
Hours Spent:
Date:
Month: MAYThe following tasks were
performed:
Week No. 3 (Weekly)
Date: 6
This week we started to
interview the patients
and distribute charts to
different wards. And we
also did what we do dur-
ing the first two weeks.
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 7
Time In: 8:00
Time Out: 9:00
Hours Spent: 9hours
Date: 8
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 9Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 10
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date:
Week No. 4
Date: 13
Our supervisor told us to
focus on indexing be-
cause of the but loads of
index that is needed to
be sort out in their own
cabinets. Then making ID
and encoding.
Time In: 8:00Time Out: 5:00
Hours Spent: 9hours
Date: 14
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 15
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 16
Time In: 8:00Time Out: 5:00
Hours Spent: 9hours
Date: 17
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date:
VI. SUMMARY OF ACTIVITIES (Weekly)
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Total no. of hours ________Signed by the Supervisor:__________________________Date:_______
Month: MAYThe following tasks were
performed:
Week No. 5 (Weekly)
Date: 20
We did almost everything
even collecting a lot of
floor census from differ-
ent medical ward.
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 21
Time In: 8:00
Time Out: 9:00
Hours Spent: 9hours
Date: 22
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 23Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 24
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date:
Week No. 6
Date: 27
We returned charts from
their folders and inter-
viewed high blood pa-
tients that are angry all
the times. It is a chal-
lenge for us because we
need to hold back and
not to go down to their
level for us not to fight
with them. And this is
also the time when wereported our case study
regarding unlocated
charts.
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 28
Time In: 8:00
Time Out: 9:00
Hours Spent: 9hours
Date: 29
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date: 30
Time In: 8:00Time Out: 5:00
Hours Spent: 9hours
Date: 31
Time In: 8:00
Time Out: 5:00
Hours Spent: 9hours
Date:
Month: _________________The following tasks were
performed:
Week No. 7 (Weekly)
Date:
We are dismissed during
the 6th week because of
the consideration of our
supervisor thats why we
didn't reach the last 2
weeks that we should behaving.
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Week No. 8
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
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VI. SUMMARY OF ACTIVITIES (Weekly)
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Total no. of hours ________Signed by the Supervisor:__________________________Date:_______
Month: _________________The following tasks were
performed:
Week No. 1 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:Time In:
Time Out:
Hours Spent:
Date:
Time In:
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Hours Spent:
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Week No. 2
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
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Hours Spent:
Date:
Time In:Time Out:
Hours Spent:
Date:
Time In:
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Hours Spent:
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Month: _________________The following tasks were
performed:
Week No. 3 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
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VI. SUMMARY OF ACTIVITIES (Weekly)
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Total no. of hours ________Signed by the Supervisor:__________________________Date:_______
Month: _________________The following tasks were
performed:
Week No. 1 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
Date:Time In:
Time Out:
Hours Spent:
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Time In:
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Week No. 2
Date:
Time In:
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Hours Spent:
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Time In:Time Out:
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Time In:
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Hours Spent:
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Month: _________________The following tasks were
performed:
Week No. 3 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
Date:
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VI. SUMMARY OF ACTIVITIES (Weekly)
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Tasks performed were based on the diary checked and uploaded
Date Checked by the adviser:________________________
Total no. of hours ________Signed by the Supervisor:__________________________Date:_______
Month: _________________The following tasks were
performed:
Week No. 1 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
Date:
Time In:
Time Out:
Hours Spent:
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Hours Spent:
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Week No. 2
Date:
Time In:
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Hours Spent:
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Hours Spent:
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Time In:Time Out:
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Hours Spent:
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Month: _________________The following tasks were
performed:
Week No. 3 (Weekly)
Date:
Time In:
Time Out:
Hours Spent:
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VI. SUMMARY OF ACTIVITIES (Weekly)
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VII. SELF-ASSESSMENT
A. Skills and current technology learned/enforced:
The thing that I used for the first time during my training is the lamina-
tion machine. The first time I used the machine, Im so happy and amazed.
And the skills that I have developed in myself is speed because it is
needed specially if there are a lot of patient in front of you that is neededto be interviewed. My listening and hand craft speed increased too be-
cause I have learned to listen very carefully to what the patient is saying
when I am interviewing them and accurately write them down in their
charts without errors. And the skills that I have acquired is understanding
doctors note because as we all know, doctors hand writing is sometimes
unreadable. And I have learned some of the codes of different diseases.
B. Equipment, tools, testing apparatus handled (softwares used included)
I have used a xerox machine, lamination machine that is used to
laminate ID. I used sphygmomanometer once and a stethoscope. I don't
encounter new software because the only thing they are using in the com-
puter is the Microsoft office.
C. Strong points versus weak points
The strong points that I have is making IDs with minimal errors. I can
make one in 5 minutes to b exact and looking for the patients chart. Itreally makes me happy when I do my job correctly. Another strong point I
have is smiling in from of the patient even if they are already angry with us.
I have a long patient for them which is a good thing that I have.
The weak points that I have is being sleepy while doing indexing.
Thats all.
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VII. SELF-ASSESSMENT
D. Best experiences on the job:
The best experience in my training is being treated as one of them. I
mean, they don't treat us as trainees but an employee. Despite of the
wonderful job we are doing, we also made a lot of friends and memories
together. They told us to get a civil service so that we could work withthem and one thing they are always saying to us is Ayokong makakakita
ako sainyo ng may anak na after 1 year ah, mag aral muna kayo dahil
ang pagaanak at pagaasawa anjan lang yan hindi yan mawawala.
They stand as our parents in the field. And thats the best experience in my
training.
E. Evidence of Background preparation:
Faults committed (its causes and suggestion given by the supervisor)
The faults that I committed is sometimes lazy working specially in do-ing indexing and our supervisor told us that it is normal because it really
does make us sleepy, they experienced it too thats why they are telling us
not to take it seriously. The other thing I have done is playing during the last
2 hours sometimes. And errors in making ID.
Personal relationship (integration with the company, attendance and
punctuality, and commitment)
Comment from co-worker (at least 3 person)
Person 1: _____________________________________________________________________________________________________________________________________
_______________________________________________________________________
Signature over printed name: _____________________________________
Person 2: ______________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
Signature over printed name: _____________________________________
Person 3 : ______________________________________________________________
_______________________________________________________________________
_______________________________________________________________________
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VIII. APPENDICES (please attached)A. Curriculum Vitae
ANNA MAE S. TEODORODiploma in Office Management Technology with
Specialization in Medical Office ManagementAnnamae.teodoro@gmail.com
EDUCATIONAL BACKGROUND:
Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINESDiploma in Office Management Technology withSpecialization in Medical Office Management
Don Fabian St. Brgy. Commonwealth Quezon City
2011 - Present
Secondary: SAINT FRANCIS XAVIER CATHOLIC SCHOOLChampaca St., Maligaya Park Subd Quezon City
2007 2011
Primary: SAINT FRANCIS XAVIER CATHOLIC SCHOOLChampaca St., Maligaya Park Subd Quezon City
2001 - 2007
ON THE JOB TRAINING:
PALARIS CARGO HANDLERS INC.
ACCOUNTING DEPARTMENT
Rm. 407 FEMII Bldg., A. Soriano Ave., Intramuros, Metro ManilaApril 13, 2012 June 11, 2012 (300 Hours)
PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL
MEDICAL RECORD SECTION OUT PATIENT DEPARTMENTCamp Crame, Quezon City
April 22, 2013 June 14, 2013 (300 Hours)
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SEMINARS ATTENDENDED:
LECTURE PRESENTATION
Discussion: Dengue and Leptospirosis Treatment and Prevention
October 4, 2012
SOFTWARE FREEDOM DAY 2012
Topics: *Ubuntu Operating System *Web browsing Using Mozilla Firefox *GoogleApplica-tions *Free Open Source Software in School Today and Programming Softwares
September 15, 2012
MICROSOFTSEMINARDiscussion: X box Kinect, Windows 8 Operating System, and Windows Application
December 2, 2012
SOFTWARE FREEDOM DAY 2011
Theme: ANIMATION meets FOSS: A Social Impact in Todays WORLD
September 17, 2011CAREER SUCCESS BEGINS NOW
Topics: Employees Behaviours
August 31, 2011
PERSONAL INFORMATION:
Sex: Female
Civil Status: SingleAge: 17 years OldBirth date: August 17, 1995
Place of Birth: Quezon CityReligion: Catholic
Height: 52HomeAddress: Dahlia St. Camarin Caloocan City
CHARACTER REFERENCE:
Rowena T. Linsangan
Palaris Cargo Handlers Inc.Accounting Personnel
09228328703
Edison BalaanPhilippine National Police General Hospital
Police Officer 3
Contact No.
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VIII. APPENDICES (please attached)B. OJT Endorsement Letter
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VIII. APPENDICES (please attached)C. OJT Training Memorandum
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)D. Monthly Task Performance Sheet
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VIII. APPENDICES (please attached)F. Final Evaluation Sheet
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VIII. APPENDICES (please attached)E. Trainees Personal Data
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VIII. APPENDICES (please attached)G. Copy Certificate of Completion
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VIII. APPENDICES (please attached)J. Facilities, equipment, Tools handled (pictures)
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VIII. APPENDICES (please attached)
K. OJT photos (minimum size 3R)Note: photo printed only (printing from CIS not allowed)
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VIII. APPENDICES (please attached)
M. URL of you blog/s
Which includes your resume and weekly diaries checked
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