plymouth voices summer 2014 issue
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Summer 2014
Welcome!
Welcome to the first issue of
Plymouth Voices brought to you by
Healthwatch Plymouth. This magazine
will keep you up to date with our
activities, as well as news about local
health and social care services.
What is Healthwatch Plymouth?
Healthwatch Plymouth is an independent
consumer champion for health and social care
services.
Healthwatch plays a role at both national and
local level to make sure that the views of the
public and people who use health and social
care services are taken into account.
In this issue
Welcome 1
Healthwatch Plymouth News
Small Grants Award 2
Steering Group 2
Local News and Projects
Pembroke St EMB 3
New PPG Project 3
Have your say
Healthwatch Champions 4
Advisory Forum 4
Volunteering with Healthwatch
Be involved 5
Keeping it local
Face of Healthwatch Plymouth 6
Research Findings
How we use your feedback 7
How to contact us 8
Annual Report
Healthwatch Plymouth News
Following an exciting first year,
Healthwatch Plymouth’s first annual
report is now available on our
website. The annual report outlines
our story so far and the various
projects we have been involved in,
as well as our future plans.
Small Grants Award
Healthwatch Plymouth had a
successful launch of our Small
Grants Scheme earlier in the year
with a good turn out from third
sector organisations across the city.
Following a good number of
applications and a couple of
meetings held by the Grants panel,
around eight grants have been
awarded and two projects have
been commissioned. There are a
range of small groups who have won
an award from us including LGBT
communities, ethnic minority
groups, young people’s mental
health and a local Devonport
neighbourhood group to name a
few.
There will be
another
opportunity to
apply later this
year. This will
be announced
in forthcoming
magazines.
Steering Group
The Healthwatch Plymouth
Steering Group is made up of local
people. The group is currently
meeting in a development
capacity and will set the priorities
for Healthwatch Plymouth.
If you are passionate about health
and social care services and have
the skills to be part of our Steering
Group, please contact us to
express an interest.
Recent Events 2014
In April, Healthwatch Plymouth
hosted its first major event,
Healthy Plymouth 2014. It was a
high profile and co funded event,
organised to showcase the
provision of local public funded
services and enable services to
engage with the public.
Healthwatch Plymouth also had a
presence at the Armed Forces Day
event on Plymouth Hoe again this
year. Our team engaged with
around 250 people, taking
feedback and signposting them to a
range of services and organisations.
2
Local News and Projects
New Patient Participation Group (PPG) project –
“Patients as Partners”
The Patients Association has just
started a one year project funded by
the NHS England Area Team, to help
p r a c t i c e s d e v e l o p p a t i e n t
participation groups (PPGs) in line
with new guidance in the GP
contract.
The PPG programme will consist of
developing a blueprint to enable
patients and the public to be involved
and give everyone a clearer idea of
the purpose, role and benefits of
patient and carer participation. It
will include developing templates and
training tools to assist with set up
and ongoing action plans.
We want to work with existing Patient
Participation Groups to learn from
their successes and challenges as well
as providing assistance to those areas
where it has been more difficult to
get people involved.
If you are already part of, or have a
Patient Participation Group in your
practice or would like to be involved
in this project please contact Heather
Eardley, Director of Development at
the Patients Association, email:
heather@patients-association.com or
phone 07872 633189.
For further information see
www.patients-association.com
Pembroke Street Estate
Management Board
Pembroke Street Estate Management
Board are really pleased to be working
with Healthwatch Plymouth, following a
successful application for a small grant
earlier this year.
Based in Devonport, the Estate
Management Board’s main function is to
look after the 160 flats on the estate
which it manages in partnership with
Plymouth Community Homes.
In addition to the housing service, a
wide range of community and youth
activities take place which are closely
linked to the general health and
wellbeing of the residents.
The general health of Devonport
residents is still well below the city
average, so encouraging local people to
feedback on their experience of health
care services will help to focus on how
services can be improved.
We plan to hold an autumn event to give
local people an insight into skin care,
aromatherapy and nail painting.
Residents attending will receive a free
gift following completion of a
questionnaire and short discussion on
recent use of health care services.
3
Have your say
Your voice counts
Healthwatch Plymouth want to hear
from local people about their
experiences of health and social care
services in Plymouth. The feedback
we receive is used to improve local
services.
H e a l t h w a t c h P l y m o u t h a r e
independent and all feedback we
receive is anonymous and kept
confidential. Whether your feedback
is good or bad, we want you to share
your views with us.
There are many ways to contact us,
please see page eight for details.
Working with Community Groups
Healthwatch Champions
To ensure that it’s not just those that
shout the loudest that are heard,
Healthwatch Plymouth want to work
directly with community interest
groups.
If you are interested and live and
work locally and know your
community interest group, please
contact Ally Hood.
Advisory Forum
Healthwatch Plymouth are also
seeking to develop an 'Advisory
Forum', made up of representatives
from the local community. Their
views will feed into Healthwatch
Plymouth's 'Steering Group', which
oversee and steer the work of
Healthwatch Plymouth.
If you would like to know more about
Healthwatch Plymouth, we are willing
to come along to your group or
organisation to give a talk or
presentation about the Healthwatch
service and how to ensure your group
or organisation’s voice is being heard.
Want to know more about us?
We want to meet you, the
people of Plymouth, to gather
your views and experiences of
local health and social care
services.
Healthwatch Plymouth are looking to
engage with active members of
community interest groups, to create
a two-way means o f open
communication; and thereby ensuring
communities large and small have a
voice in developing local health and
social care services.
4
Whether you are passionate about local health and social care services, are
looking to gain some work experience or you enjoy engaging with the public,
Healthwatch Plymouth offers many opportunities for volunteers.
We have a brilliant team of volunteers with a range of different skills, so
whatever role you think you can play, Healthwatch Plymouth would love to hear
from you!
Volunteering is a two-way process, and you will receive ongoing support and
relevant training to help you in your role.
Anyone interested in volunteering for Healthwatch Plymouth should contact our
Volunteer Coordinator by email at volunteering@healthwatchplymouth.co.uk
Volunteers help in the following ways:
Gather views about local services from the public
Assist with various office tasks
Visit health and social care services and conduct assessment activities
Participate in community events
Test areas of concern through mystery shopping
Represent Healthwatch Plymouth on forums and attend group meetings
Volunteering with Healthwatch Plymouth
Keeping it Local
When Healthwatch Plymouth
launched in April 2013, Healthwatch
Eng land prov ided a l l l ocal
Healthwatch’s access to a bank of
images to use in our promotional
material. However, Chaz Singh,
deputy Lord Mayor at the time,
challenged us to consider using
images of actual people from
Plymouth.
We readily accepted this challenge
and over the course of the last 12
months, we developed our ‘...face of
Healthwatch Plymouth’ campaign,
culminating in a huge drive at this
year’s Healthy Plymouth event, held
in Plymouth’s city centre.
Photographer, Mar ie A l ford -
Dorrington, took images of willing
people, who in turn signed an image
release form allowing us to take and
use their picture for promotional
purposes. This was a hugely
successful project, which has created
a bank of over 70 images, reflecting
many different faces from our
Plymouth community.
Healthwatch Plymouth are very
grateful to those that volunteered to
be part of this project and pleased
that our images can now truly reflect
the people of Plymouth.
Face of Healthwatch Plymouth
Previous Branding Images
Our New Healthwatch Plymouth
Branding Images
6
Research findings
Our evidence bank
Since April 2013, Healthwatch Plymouth
has collated an evidence bank of over
2400 pieces of feedback. The feedback
builds a picture of the experiences of
local people using health and social
care services in the city, enabling us to
identify themes and trends.
The findings
The pie charts below show the nature
of the feedback for the services
people speak to us about the most.
How we use our evidence
We have compiled regular reports for
key meetings throughout the city
including:
Dentist Feedback
Positive
Negative
Neutral 50%
43%
7%
GP Feedback
Positive
Negative
Neutral
46%
43%
11%
Plymouth Hospitals NHS Trust
Feedback*
Positive
Negative
Neutral 42%
46%
12%
The Joint Strategic Needs
Assessment
NHS Quality Surveillance Group
Plymouth Hospital Trust Patient
Experience
As a result of some of our findings, we
have been invited to sit as representatives
on other committees such as the Local
Dental Network. We also report the
feedback directly to service providers and
commissioners for further investigation;
and have fed into local and regional
consultations.
*Derriford Hospital
7
How to contact us
Talk to us confidentially…
Shape YOUR health
and social care services.
Hospital
Health Centre
Doctor
Dentist
Optician
Pharmacy
Care Home
And others...
Ways to contact us
0800 923 0039 (FREE from landlines)
01752 202407 (included in mobile minutes)
07533 432 200
info@healthwatchplymouth.co.uk
Drop-in and visit us at our
various drop-ins
(see schedule below)
Unit 37, HQ Building, Union Street,
Plymouth PL1 3HQ
www.healthwatchplymouth.co.uk
@HealthwatchPlym
Healthwatch Plymouth
Updated May 2014
Monday Tuesday Wednesday Thursday Friday Saturday
Mornings 9.30-11.30am
HQ Building,
Stonehouse
10-12
(every other week)
Derriford
Hospital
10-12noon
(2nd of month)
Plymstock Library
9.30-11.30am
HQ Building,
Stonehouse
10-12noon
(1st of month)
Cumberland
Centre
10-12noon
(1st of month)
The Life Centre
Afternoons 1.30-3.00pm
(1st of month)
Oasis Café,
Stonehouse
1-3pm
(4th of month)
Mount Gould
Care Centre
2-4pm
(2nd of month)
Central Library
8
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