personal qualities of healthcare workers although healthcare workers are employed in a variety of...
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Personal Qualities of Healthcare Workers
Although healthcare workers are employed in a variety of facilities, certain characteristics apply to all professions.
Personal Professional Attitudes Rules of appearance
A healthcare worker should present a healthy appearance.DietRestExerciseGood PostureAvoid Tobacco, Alcohol and Drugs
Good Health
Eating a well balanced diet provides energy for the day and provides for optimal health
Foods from the five major food groups (milk, meat, vegetables, fruits and breads (cereals, rice pasta)
Diet
Adequate rest and sleep help provide energy and ability to deal with stress.
Amount of sleep rest varies from person to person but should be about 7-8 hours per night
Rest
Exercise maintains circulation Improves muscle toneHelps mental attitudeContributes to more restful sleepPeople should choose a form of exercise best
suited for them
Exercise
Prevents Fatigue Less stress on muscles and joints Proper body mechanics Basic Principles – standing straight,
shoulders back, stomach in, weight balanced
Good Posture
Can seriously effect health Effects function of heart, lungs and digestive
system Odor of smoke is offensive to many Smoke free environment Impair mental function Decrease ability to reason and make
decisions Result in job loss
Avoid - Tobacco, Alcohol & Drugs
Many healthcare facilities require a uniform Neat Well fitting Some agencies require white (scrubs or lab
coat) Colors may identify groups of workers – lab,
radiology, ER, Therapy, house keeping, dietary
Uniforms
If a uniform is not required clothing should be professional/business dressCleanNeat and good repairAllow for body movementWashable, durable fabrics
Clothing
Most healthcare facilities require workers to wear name badge or Photo IDNameTitleDepartmentSome instances its required by law (long
term care)
Name Badge
Many facilities require white Shoes should fit well and provide good
support Low heels are best – prevent fatigue and
accidents Avoid sneakers and sandals (unless it
recommended in a particular field) Cleaned regularly Shoe laces tied White or beige stockings (Women) – colors
should be avoided
Shoes
Work in close contact with others Body odor must be controlled!! Daily bath or shower Antibacterial & Deodorant soap Deodorant and antiperspirant Good oral hygiene Clean undergarments Certain Scents can be offensive – tobacco,
perfume, hairspray, aftershave Allergic Reactions to some scented products
Personal Hygiene
Short and clean – can injure patients Transmit germs Tear or puncture gloves Colored nail polish should be discouraged
Hide dirt Chips can hold bacteria May be offensive
Clear polish and hand creams should be used
Nails
Kept clean and neat Styled attractively and easy to care for Should be kept off collar If close contact is part of job
Pinned back or pinned up
Hair
Usually not permitted with a uniform Can cause injury Transmit germs
Exceptions sometimes include watch, wedding band but not engagement rings.Earrings with hoops or dangling should be
avoidedBody jewelry is detracts from professional
appearance When uniform is not required it should be
limited
Jewelry
Excessive makeup should be avoided Purpose of makeup is create a natural
appearance Excessive makeup can get on patients Some find it offensive
Makeup
Many personal/professional characteristics are required in the healthcare environment.Empathy – identify with and understand
patient, care about patientHonest – TrustworthyDependability – be able to rely on youWillingness to learn – adapt to ever changing
environmentPatient – tolerant and understanding
Personal Characteristics
Accept Criticism Enthusiasm Self-motivated – ability to begin and follow-
through Tact – tasteful Competence – qualified Responsibility – held accountable Discretion – good judgment Team Player – work well with others
Personal Characteristics
Maintain positive attitude Be friendly and cooperative Assist others when they need help Listen carefully when others are speaking Respect others opinions Open-minded Avoid criticizing others Support and encourage others Perform duties to the best of your abilities
Teamwork
Todays healthcare everyone needs to be a leader** Leadership is the ability or skill to encourage people to work togetherCharacteristics of a good leader:Respect the rights, dignity and opinions of othersUnderstand principles of democracyWorks with a group and guides to a goalUnderstand strengths and weaknessesCommunicates effectively and clearlyShows self-initiativeShows optimismPraises othersDedicated to meeting high standards
Leadership
1. Democratic leader – encourages participation of entire group
2. Laissaez-faire Leader - Informal type leader3. Autocratic Leader - Dictator, maintains total
control
Classification of leaders
Stress is defined: as the body’ s reaction to any stimulus that requires a person to adjust to a changing environment
Stress
The stimuli to change or alter your behavior are called Stressors. Can be situations, events or concepts Can be internal or external
Internal Stressor – Heart attack or illness External Stressor – new job or moving
Stress
Everyone deals with a certain amount of stress in their daily life. Its how you deal with that stress that can cause
problems with the body. Not all stress is harmful:
Some small amounts of stress is important to well being: makes a person more alert and raises energy levels.
Make quick decisions, more organized, motivated and confident
Stress
The way an individual deals with stress determines if the stress is: Positive Stress Negative Stress
Stress
Positive Stress causes: Self-Confidence Positive feelings Sense of Achievement It’s Helpful
Positive Stress
Negative Stress: Boredom Frustration Irritability Anger Depression Distrust Emotional Outburst
Negative Stress
Negative Stress can lead to: Substance Abuse Alcohol Abuse Over Eat Burnout Mental Breakdown
Negative Stress
These negative effects on the body is why a person has to be aware of stressors and learn methods to control them.
Stress
First Step is to Identify Stressors Recognize the flight or fight symptoms When stressful situations arise:
Note what the event was Why did you feel stressed How much stress did you experience How did you deal with it.IE: Stressor - Driving to work each day.
Controlling Stress
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