pengurusan dan pentadbiran organisasi tk3
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PENGURUSAN DAN PENGURUSAN DAN PENTADBIRAN PENTADBIRAN ORGANISASIORGANISASI
OLEHOLEHDR. GEORGE PATRICKDR. GEORGE PATRICK
JABATAN PERKHIDMATAN AWAMJABATAN PERKHIDMATAN AWAM
PENGURUSAN DAN PENGURUSAN DAN PENTADBIRAN PENTADBIRAN ORGANISASIORGANISASI
OLEHOLEHDR. GEORGE PATRICKDR. GEORGE PATRICK
JABATAN PERKHIDMATAN AWAMJABATAN PERKHIDMATAN AWAM
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OBJEKTIF CERAMAHOBJEKTIF CERAMAHOBJEKTIF CERAMAHOBJEKTIF CERAMAH
Meningkatkan pengetahuan berkenaan asas dan kepentingan pengurusan dan pentadbiran dalam mewujudkan organisasi yang berkesan.
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SKOP CERAMAHSKOP CERAMAHSKOP CERAMAHSKOP CERAMAH
1.1. Pengenalan Pengenalan
2.2. Ciri-ciri umum OrganisasiCiri-ciri umum Organisasi
3.3. Definisi Pengurusan/Pengurus/PentadbiranDefinisi Pengurusan/Pengurus/Pentadbiran
4.4. Proses Pengurusan & PentadbiranProses Pengurusan & Pentadbiran
5.5. Sumber/ Elemen PengurusanSumber/ Elemen Pengurusan
6.6. Fungsi PengurusanFungsi Pengurusan
7.7. Peranan/Aras/Kemahiran PengurusanPeranan/Aras/Kemahiran Pengurusan
8.8. Trend dan Isu SemasaTrend dan Isu Semasa
9.9. PenutupPenutup
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PENGENALAN PENGENALAN PENGENALAN PENGENALAN
• ORGANISASIORGANISASI– Dari bahasa Greek- Organon( Tool)Dari bahasa Greek- Organon( Tool)– Organisasi adalah unit sosial yang diselaraskan
dengan sempadan yang boleh dikenal pasti untuk mencapai matlamat
– Pengembelingan tenaga pekerja dan pengurusan Pengembelingan tenaga pekerja dan pengurusan yang saling berkaitan dalam usaha mencapai yang saling berkaitan dalam usaha mencapai matlamat yang ditetapkanmatlamat yang ditetapkan
– ““Is a deliberate arrangement of people to Is a deliberate arrangement of people to accomplish some specific purposes (Robbins et accomplish some specific purposes (Robbins et al., 2003al., 2003)”)”
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ORGANIZATIONAL MANAGEMENTORGANIZATIONAL MANAGEMENTORGANIZATIONAL MANAGEMENTORGANIZATIONAL MANAGEMENT
• Organizational Management is fundamental to Organizational Management is fundamental to creating an environment that supports creating an environment that supports continuous improvement of individuals and their continuous improvement of individuals and their organizations to better provide for the organizations to better provide for the communities they serve communities they serve
• Every organization needs a leader with a clear Every organization needs a leader with a clear understanding of the issues facing their understanding of the issues facing their organization and is prepared to implement them organization and is prepared to implement them while maintaining operational functions, while maintaining operational functions, developing employee skills, and managing developing employee skills, and managing human resources human resources
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WHAT IS ORGANIZATION ?WHAT IS ORGANIZATION ?WHAT IS ORGANIZATION ?WHAT IS ORGANIZATION ?
Distinct purpose Deliberate Structure
People
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Ciri-ciri Umum OrganisasiCiri-ciri Umum OrganisasiCiri-ciri Umum OrganisasiCiri-ciri Umum Organisasi– Bertujuan
– Bersumber
– Berstruktur
Ada MatlamatAda Matlamat
Ada Orang Ada Orang
Ada Kedudukan, Ada Kedudukan, Tatacara dan Tatacara dan Pembahagian tugasPembahagian tugas
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WHY ORGANIZATION CHANGE ?WHY ORGANIZATION CHANGE ?WHY ORGANIZATION CHANGE ?WHY ORGANIZATION CHANGE ?
SOCIETAL CHANGES
GLOBAL AND TECHNOLOGY CHANGES
CHANGING EMPLOYEE EXPECTATIONS
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THE CHANGING ORGANIZATIONTHE CHANGING ORGANIZATIONTHE CHANGING ORGANIZATIONTHE CHANGING ORGANIZATION• Traditional OrganizationTraditional Organization• StableStable• InflexibleInflexible• Job-FocusedJob-Focused• Work is defined by job positionWork is defined by job position• Individual-orientedIndividual-oriented• Permanent jobsPermanent jobs• Command-orientedCommand-oriented• Managers always make decisionsManagers always make decisions• Rule-orientedRule-oriented• Relatively homogeneous Relatively homogeneous
workforceworkforce• Workdays defined as 9 to 5Workdays defined as 9 to 5• Hierarchical relationships Hierarchical relationships • Work at organization facility during Work at organization facility during
specific hoursspecific hours
• New OrganizationNew Organization• DynamicDynamic• FlexibleFlexible• Skill-focusedSkill-focused• Work is defined- tasks to be doneWork is defined- tasks to be done• Team-orientedTeam-oriented• Temporary jobsTemporary jobs• Involvement orientedInvolvement oriented• Employee participation in dmakingEmployee participation in dmaking• Customer-orientedCustomer-oriented• Diverse workforceDiverse workforce
• Workdays- no time boundariesWorkdays- no time boundaries• Lateral and network r/shipsLateral and network r/ships• Work anywhere, anytimeWork anywhere, anytime
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PengurusanPengurusanPengurusanPengurusan
•Aktiviti yang melibatkan usaha Aktiviti yang melibatkan usaha merancang, mengorganisasi, memimpin merancang, mengorganisasi, memimpin dan mengawal serta melibatkan anggota dan mengawal serta melibatkan anggota yang berada dalam organisasi untuk yang berada dalam organisasi untuk sama-sama berusaha ke arah mencapai sama-sama berusaha ke arah mencapai matlamat yang samamatlamat yang sama
– “Process of coordinating work activities so that they are completed efficiently and effectively with and through other people”
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PENGURUSANPENGURUSANPENGURUSANPENGURUSAN
• Involves the efficient and effective Involves the efficient and effective completion or organizational work activitiescompletion or organizational work activities
• Efficiency refers to the relationship between Efficiency refers to the relationship between inputs and outputs (doing things right)inputs and outputs (doing things right)
• Effectiveness refers to the attainment of Effectiveness refers to the attainment of organizational goals (doing the right things)organizational goals (doing the right things)
• WHERE IS THE PUBLIC SERVICE?WHERE IS THE PUBLIC SERVICE?• Effective but is it EfficientEffective but is it Efficient
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Sumber-sumber PengurusanSumber-sumber Pengurusan
Sumber Pengurusan
Manusia
Kuasa dan kepakaran
Alat dan Jentera
Bangunan
Modal
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ELEMEN PENTING PENGURUSANELEMEN PENTING PENGURUSANELEMEN PENTING PENGURUSANELEMEN PENTING PENGURUSAN
• KE ARAH MATLAMAT / OBJEKTIFKE ARAH MATLAMAT / OBJEKTIF• GABUNGAN MANUSIA, WANG & GABUNGAN MANUSIA, WANG &
SUMBERSUMBER• APLIKASI TEKNIK, SISTEM & APLIKASI TEKNIK, SISTEM &
TEKNOLOGITEKNOLOGI• ORGANISASI YG TERSUSUNORGANISASI YG TERSUSUN• KEBERKESANAN DAN KECEKAPAN KEBERKESANAN DAN KECEKAPAN
ORGANISASIORGANISASI
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PentadbiranPentadbiranPentadbiranPentadbiran
•Adalah satu proses yang memfokuskan Adalah satu proses yang memfokuskan kepada identifikasi, penyelenggaraan, kepada identifikasi, penyelenggaraan, pengawalan dan penyertaan penggunaan pengawalan dan penyertaan penggunaan sumber-sumber (tenaga manusia, bahan) sumber-sumber (tenaga manusia, bahan) dalam satu sistem yang bersepadu dalam satu sistem yang bersepadu dibentuk untuk mencapai objektif yang dibentuk untuk mencapai objektif yang telah ditetapkan.telah ditetapkan.
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Perbezaan Pengurusan dan Perbezaan Pengurusan dan PentadbiranPentadbiran
Perbezaan Pengurusan dan Perbezaan Pengurusan dan PentadbiranPentadbiran
•Tiada garis yang nyataTiada garis yang nyata
•Adalah fungsi yang sama meliputi Adalah fungsi yang sama meliputi aktiviti-aktiviti merancang, menghimpun aktiviti-aktiviti merancang, menghimpun dan menganalisis, mengawal dan dan menganalisis, mengawal dan menyebar maklumat-maklumat dalam menyebar maklumat-maklumat dalam usaha mencapai objektif yang telah usaha mencapai objektif yang telah ditetapkan (Boles dan Davenport, 1976).ditetapkan (Boles dan Davenport, 1976).
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Proses Pengurusan dan Pentadbiran Proses Pengurusan dan Pentadbiran OrganisasiOrganisasi
Proses Pengurusan dan Pentadbiran Proses Pengurusan dan Pentadbiran OrganisasiOrganisasi
•Langkah atau prosidur bagaimana Langkah atau prosidur bagaimana seseorang pengurus pentadbir itu seseorang pengurus pentadbir itu bertindak untuk mencapai objektif serta bertindak untuk mencapai objektif serta melaksanakan tanggungjawabnya.melaksanakan tanggungjawabnya.
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Proses Pengurusan dan Pentadbiran Proses Pengurusan dan Pentadbiran OrganisasiOrganisasi
Proses Pengurusan dan Pentadbiran Proses Pengurusan dan Pentadbiran OrganisasiOrganisasi
Senarai SemakSenarai Semak::
•Menentukan matlamat dan objektif Menentukan matlamat dan objektif dengan jelasdengan jelas
•Menentukan tenaga manusia- Menentukan tenaga manusia- pengagihan tanggungjawab, kewibawaan pengagihan tanggungjawab, kewibawaan serta penggunaan bahan sumberserta penggunaan bahan sumber
•Menentukan tugas, panduan tugas, Menentukan tugas, panduan tugas, keperluan kecekapan dan penggunaan keperluan kecekapan dan penggunaan jenis stafjenis staf
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Proses Pengurusan dan Pentadbiran Proses Pengurusan dan Pentadbiran OrganisasiOrganisasi
Proses Pengurusan dan Pentadbiran Proses Pengurusan dan Pentadbiran OrganisasiOrganisasi
•Menentukan keperluan kewangan, Menentukan keperluan kewangan, kemudahan-kemudahan bahan serta kemudahan-kemudahan bahan serta kemudahan-kemudahan bahan lainkemudahan-kemudahan bahan lain
•Menentukan jangkawaktu dan urutan Menentukan jangkawaktu dan urutan aktiviti yang dijalankanaktiviti yang dijalankan
•Membuat penilaian dan menentukan Membuat penilaian dan menentukan standard serta kualiti kerjastandard serta kualiti kerja
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ORGANIZATIION MANAGEMENTORGANIZATIION MANAGEMENTORGANIZATIION MANAGEMENTORGANIZATIION MANAGEMENT
• IS THE PROCESS OF IS THE PROCESS OF DEVELOPINGDEVELOPING AND AND OPERATINGOPERATING ORGANIZATION TO ENSURE ORGANIZATION TO ENSURE THAT THEY FUNCTION EFECTIVELY. IT IS THAT THEY FUNCTION EFECTIVELY. IT IS CONCERNED WITH THE CONCERNED WITH THE STRUCTURESTRUCTURE OF OF THE ORGANIZATION AND THE ORGANIZATION AND THE WAYSTHE WAYS WHICH WHICH THE THE BEST RESULTSBEST RESULTS CAN BE OBTAINED CAN BE OBTAINED FROM THE MEMBERS OF THE FROM THE MEMBERS OF THE ORGANIZATION WHO WORK WITHIN THAT ORGANIZATION WHO WORK WITHIN THAT STRUCTURESTRUCTURE
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OBJECTIVES OF ORGANIZATION OBJECTIVES OF ORGANIZATION MANAGEMENTMANAGEMENT
OBJECTIVES OF ORGANIZATION OBJECTIVES OF ORGANIZATION MANAGEMENTMANAGEMENT
• TO INCREASE ORGANIZATIONAL TO INCREASE ORGANIZATIONAL EFFECTIVENESSEFFECTIVENESS
AN EFFECTIVE ORGANIZATIONAN EFFECTIVE ORGANIZATION – – – SUCCESSFULLY ACHIEVES ITS SUCCESSFULLY ACHIEVES ITS
OBJECTIVESOBJECTIVES– MEETS ITS RESPONSIBILITIES TO ITS MEETS ITS RESPONSIBILITIES TO ITS
STAKEHOLDERS (SHAREHOLDERS, STAKEHOLDERS (SHAREHOLDERS, EMPLOYEES, CUSTOMERS, SUPPLIERS EMPLOYEES, CUSTOMERS, SUPPLIERS AND CITIZEN)AND CITIZEN)
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ORGANISASI BERKESANORGANISASI BERKESANORGANISASI BERKESANORGANISASI BERKESAN
ORGANISASI ORGANISASI YANG YANG
BERKESANBERKESAN
MEMENUHI MATLAMAT
MORAL PEKERJA
INTERAKSI & KOMUNIKASI
SIHAT
MENGGALAK PERTUMBUHAN
SOKONGAN RANCANGAN
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FUNGSI UMUM PENGURUSANFUNGSI UMUM PENGURUSANFUNGSI UMUM PENGURUSANFUNGSI UMUM PENGURUSAN
1.1.PLANNING (MERANCANGPLANNING (MERANCANG))2.2.ORGANIZING (MENGORGANISASI)ORGANIZING (MENGORGANISASI)
3.3.LEADING (MEMIMPIN)LEADING (MEMIMPIN)
4.4.CONTROLLING (MENGAWAL)CONTROLLING (MENGAWAL)
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WHAT IS LEADERSHIP ?WHAT IS LEADERSHIP ?WHAT IS LEADERSHIP ?WHAT IS LEADERSHIP ?
• THE CAPACITY TO INFLUENCE THE CAPACITY TO INFLUENCE OTHERS BY UNLEASHING THEIR OTHERS BY UNLEASHING THEIR POWER AND POTENTIAL TO IMPACT POWER AND POTENTIAL TO IMPACT THE THE GREATER GOODGREATER GOOD
-Ken Blanchard (High -Ken Blanchard (High Performing Organization)Performing Organization)
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LEADERSHIPLEADERSHIPLEADERSHIPLEADERSHIP
WHAT IS GREATER GOOD ?WHAT IS GREATER GOOD ?
• JOB SATISFACTIONJOB SATISFACTION
• JOB MOTIVATIONJOB MOTIVATION
• LOYALTYLOYALTY
• PASSIONPASSION
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MANAGERIAL FUNCTIONSMANAGERIAL FUNCTIONSMANAGERIAL FUNCTIONSMANAGERIAL FUNCTIONSPLANNINGPLANNING ORGANISINGORGANISING LEADINGLEADING CONTROLLINGCONTROLLING
Defining Defining goals, goals, establishing establishing strategy and strategy and developing developing subplans to subplans to coordinate coordinate activitiesactivities
Determining Determining what needs what needs to be done, to be done, how it will how it will be done and be done and who is to do who is to do itit
Directing Directing and and motivating motivating all invoved all invoved parties and parties and resolving resolving conflictsconflicts
Monitoring Monitoring activities to activities to ensure that ensure that they are they are accomplished accomplished as plannedas planned
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PERANAN JABATANPERANAN JABATANPERANAN JABATANPERANAN JABATAN
1.1. Jabatan yang ditubuhkan merancang dan Jabatan yang ditubuhkan merancang dan melaksanakan dasar yang telah melaksanakan dasar yang telah ditetapkan dengan licin dan memuaskan.ditetapkan dengan licin dan memuaskan.
2.2. Jabatan dikehendaki melaksanakan Jabatan dikehendaki melaksanakan segala keputusan dan dasar kerajaan segala keputusan dan dasar kerajaan dengan segera dan baik, tanpa dengan segera dan baik, tanpa menggunakan tenaga , masa dan menggunakan tenaga , masa dan perbelanjaan yang berlebihanperbelanjaan yang berlebihan
3.3. Hubungan Baik Dengan Orang RamaiHubungan Baik Dengan Orang Ramai4.4. Kemudahan Untuk Orang RamaiKemudahan Untuk Orang Ramai
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APA YG PERLU DIURUSKANAPA YG PERLU DIURUSKANAPA YG PERLU DIURUSKANAPA YG PERLU DIURUSKAN
• Aspek PerkhidmatanAspek Perkhidmatan• Pentadbiran PersonelPentadbiran Personel• KewanganKewangan• Pengendalian alatan Pengendalian alatan
dan jenteradan jentera• Pengurusan Pengurusan
Bangunan Bangunan • Kajian proses KerjaKajian proses Kerja• Pencapaian objektif Pencapaian objektif
jabatanjabatan• Kerja harian pejabatKerja harian pejabat
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HIGH PERFORMING HIGH PERFORMING ORGANIZATIONS (HPO)ORGANIZATIONS (HPO)
HIGH PERFORMING HIGH PERFORMING ORGANIZATIONS (HPO)ORGANIZATIONS (HPO)
• High Performing Organizations are High Performing Organizations are enterprises that over the time continue enterprises that over the time continue to produce outstanding results with the to produce outstanding results with the highest level of human satisfaction and highest level of human satisfaction and commitment to successcommitment to success
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HIGH PERFORMING HIGH PERFORMING ORGANIZATIONS (HPO)ORGANIZATIONS (HPO)
HIGH PERFORMING HIGH PERFORMING ORGANIZATIONS (HPO)ORGANIZATIONS (HPO)
HPO SCORES MODELHPO SCORES MODEL
SS = SHARED INFORMATION AND OPEN = SHARED INFORMATION AND OPEN COMMUNICATIONCOMMUNICATIONC = COMPELLING VISIONC = COMPELLING VISIONO = ONGOING LEARNINGO = ONGOING LEARNINGR = RELENTLESS FOCUS ON CUSTOMER R = RELENTLESS FOCUS ON CUSTOMER RESULTSRESULTSE = ENERGIZING SYSTEMS AND STRUCTURESE = ENERGIZING SYSTEMS AND STRUCTURESS = SHARED POWER AND HIGH INVOLVEMENT S = SHARED POWER AND HIGH INVOLVEMENT
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CURRENT TRENDS AND ISSUESCURRENT TRENDS AND ISSUESCURRENT TRENDS AND ISSUESCURRENT TRENDS AND ISSUES
BUSINESS NOT AS USUAL-ELECTRONIC BUSINESS-OUTSOURCING
GLOBALIZATION
WORKFORCE DIVERSITY
LEARNING ORGANIZATION
KNOWLEDGE MANAGEMENT
OUTCOME-BASED APPROACH
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MANAGEMENT QUOTESMANAGEMENT QUOTESMANAGEMENT QUOTESMANAGEMENT QUOTES•Management is doing things right; leadership is doing the right Management is doing things right; leadership is doing the right things. things. • Peter F. Drucker quotesPeter F. Drucker quotes
•Organization doesn't really accomplish anything. Plans don't Organization doesn't really accomplish anything. Plans don't accomplish anything, either. Theories of management don't much accomplish anything, either. Theories of management don't much matter. Endeavors succeed or fail because of the people involved. matter. Endeavors succeed or fail because of the people involved. Only by attracting the best people will you accomplish great Only by attracting the best people will you accomplish great deeds. deeds. • Colin Powell quotes Colin Powell quotes
•Management means, in the last analysis, the substitution of Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force. . . superstition, and of cooperation for force. . . • Peter F. Drucker quotesPeter F. Drucker quotes
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TERIMA KASIHTERIMA KASIH
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SESI SOAL JAWABSESI SOAL JAWAB
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