over-the-counter (otc) solution - conveyhealthsolutions.com · convey’s cms-compliant otc...

Medicare Payers

Medicaid Payers

Employer Payers

Commercial Payers

Pharmacy Benefit

ManagersSectors We

Serve:

Our solutionsenable you to

DELIVER YOUR BESTto your members.

Over-the-Counter (OTC) Solution

1-800-817-5526 www.conveyhealthsolutions.com© 2018 Convey Health Solutions

Giving your members an alternative to expensive treatment options has never been easier and more beneficial for everyone.

in savings for the U.S. health system

OTC $1SPENT on

$6 to $7products

equals

REDUCE PLAN COSTS, OPTIMIZE MEMBER SATISFACTION.

▪ ▪

CONVEY’S CMS-COMPLIANT OTC SERVICES

Strategic, compliant management of formulary and catalog

Proficient product and catalog distribution nationwide

Inbound call handling and customer service with experienced contact center representatives

Flexible OTC technology platform ▪ Eligibility file processing▪ Usage reporting▪ Online ordering

Experienced compliance organization including a Chief Compliance Officer

▪ Monthly quality assurance audits

Multi-channel member outreach capabilities

▪ Email communication▪ Telephonic survey capabilities

(wellness, Five-Star, etc.)▪ Print communication

81%of ADULTS

productsOTCas a first response to

minor ailments

use

▪ Lower costs for members and plans ▪ Improved outcomes through innovative

plan design and outreach▪ Increased member satisfaction,

retention, and convenience

Benefits of Convey's comprehensive OTC solution include:

Convey administers OTC benefits for

2,500,000 + members