outsourced trading solutions for financial institutions june 23 rd 2011
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OUTSOURCED TRADING SOLUTIONS FOR FINANCIAL INSTITUTIONS
June 23rd 2011
Romania’s gateway to online trading
Brief introduction
The Online Trading Industry
Case study: Ava FX
Business opportunities
Q & A
Agenda
Romania’s gateway to online trading
Brief introduction
Established in 2006
Fastest growing broker in Europe
Trading volumes over $50B monthly
Operates in 150 countries
7 offices worldwide
Regulated in the EU by the Central Bank of Ireland
Winner of multiple awards
Romania’s gateway to online trading
The Online Trading Industry
Mid-late 1990’s: Saxo Bank (EU) and FXCM (US) bring the spot FX market to the retail investors.
Broadband internet access in homes and workplaces
Internet access everywhere (Wi-Fi, mobile etc.)
Increasing confidence of customers making financial transactions online
Economic growth
How it started
Main Drivers:
Romania’s gateway to online trading
Sour
ce: I
DC,
Gar
tner
, Mor
gan
Stan
ley
The Online Trading Industry
Main drivers
Romania’s gateway to online trading
Sour
ce: M
icro
soft
The Online Trading Industry
Main drivers
Romania’s gateway to online trading
Open 24h, as opposed as stock markets – trading in free time
Fairness of the market – huge liquidity, no market movers or inside info
Ability to generate gains in any market condition
High amount of leverage
The Online Trading Industry
Value proposition
Romania’s gateway to online trading
Evolution
Increased regulatory scrutiny
Institutional customers become more comfortable with online firms
Online trading industry
2006: 5% of revenues from institutional customers2010: Over 10% of revenues from institutional customers (+100%)
The Online Trading Industry
Romania’s gateway to online trading
Sour
ce: I
BS, S
ept.
20103.3
4.0
The Online Trading Industry
Growth
Romania’s gateway to online trading
Sour
ce: I
BS, S
ept.
2010
+20% ~
+48% ~
The Online Trading Industry
Growth
1.0
1.5
Romania’s gateway to online trading
The Online Trading Industry
Relevance
90%+ of trading volumes consists of spot FX
Rapid growth of CFDs and FX options
BIS surveys pick up volumes through liquidity providers
BIS includes several online trading firms and non-bank dealers for the first time in 2010
Romania’s gateway to online trading
CFDs: Contract For Difference
A contract for difference (or CFD) is a contract between two parties, typically described as "buyer" and "seller", stipulating that the buyer will pay to the seller the difference between the current value of an asset and its value at contract time.
No physical exchange of asset, only difference in price
More liquidity – No need for matching order
No expiry – Rollover of positions on different underlying
Ability to short-sell all assets regardless of regulations
High leverage available
The Online Trading Industry
Romania’s gateway to online trading
The Online Trading Industry
Geography – A truly global marketHealthy distribution worldwide for both trading
volumes and customer base
Key trendsUS caught up with the EU. Trend expected to reverse
due regulatory limitationsExpected reduction in volumes and customers migration to non-US firms
Growth of CFDs will shrink US pieCFDs not allowed in the US
“Rest-of-the-World” will grow in importanceDue to availability of market drivers
Romania’s gateway to online trading
US Europe OtherJapan
Source: LeapRate
The Online Trading Industry
Geography – A truly global market
Romania’s gateway to online trading
The Online Trading Industry
Revenue and revenue base
Estimated total annual revenues of the trading firms to be approximately $6.5 billion
Steady growth of CFD-related trading volume. Currently about 10% of total, 12% by 2012 and 15% by 2015
Steady expansion of products range traded through CFDs
Romania’s gateway to online trading
Sour
ce: L
eapR
ate
The Online Trading Industry
Revenue and revenue base
Romania’s gateway to online trading
The Online Trading Industry
Demand drivers
#1 Driver: Volatility
- Crude oil: Soared to $160/barrel in summer 2008 and dived to a quarter of that price in winter 2009. Trading on crude-oil CFDs skyrockets!
- As Gold’s volatility increased, trading volumes increased proportionally
Trading volumes on CFDs today: 10% of totalForecasted by mid decade: 15% of total
50%+ increase considering that CFDs are virtually absent from US market
Romania’s gateway to online trading
Source: LeapRateFX Gold and Oil Other CFDs
The Online Trading Industry
Segmentation by product
FX
CFDs
Romania’s gateway to online trading
The Online Trading Industry
Market trends
Increasing involvement of institutional customers10% of total volumes from nil in 2000, expected to reach 50% in the next
decade
Increased interest from customers of savings products
Through management of online accounts by professional money managers
Increased interest in technology by customersMirror trading platforms, automatic execution, signal providing, technology
bridges
Romania’s gateway to online trading
The Online Trading Industry
Business models
Aggregation
Trading
Liquidity
Romania’s gateway to online trading
The Online Trading Industry
Business models
Aggregation
Trading
Liquidity
• Mainly marketing driven firms• Usually working on revenue sharing deals with market makers• CPA deals• Rev. Share on spreads• White labels
• Variety of back-office solutions• In house• Outsourced (full white label)
Romania’s gateway to online trading
The Online Trading Industry
Business models
Aggregation
Trading
Liquidity
• Responsible for:• Data feeds• Execution• Risk management
• Variety of revenue models:• Market making• Agent markup• Fee per trade
Romania’s gateway to online trading
The Online Trading Industry
Business models
Aggregation
Trading
Liquidity
• Usually very large firms • Provide• Data feeds• Liquidity• Back-to-back trades• Clearing
Romania’s gateway to online trading
The Online Trading Industry
Technology
Trading platforms
Auto trading
Mirror trading platforms
Social networks
Romania’s gateway to online trading
The Online Trading Industry
Technology
Trading platforms
Auto trading
Mirror trading platforms
Social networks
• Multi-asset• Mono-currency• User-friendly• Open architecture• Market analysis• News• Calendars• Other
Romania’s gateway to online trading
The Online Trading Industry
Technology
Trading platforms
Auto trading
Mirror trading platforms
Social networks
Romania’s gateway to online trading
The Online Trading Industry
Technology
Trading platforms
Auto trading
Mirror trading platforms
Social networks
• APIs* on trading servers• Programmable trading platforms• Off-the-shelf robots• Bridges for signals• Other…
*Application Programming Interface
Romania’s gateway to online trading
The Online Trading Industry
Technology
Trading platforms
Auto trading
Mirror trading platforms
Social networks
• Cheapness• Variety• Increasing quality of providers through certification process• Strictly volume based• Revenues depend on rebates
Romania’s gateway to online trading
The Online Trading Industry
Technology
Trading platforms
Auto trading
Mirror trading platforms
Social networks
• Combine principles of traditional asset management with social networking• Stricter certification process• Traditional forms of revenue generation (performance fee etc.)
Romania’s gateway to online trading
Case study: Ava FX
Ava’s success: key drivers
Accessibility
Service
Trading experience
Competitiveness
Security of funds
Romania’s gateway to online trading
Case study: Ava FX
Ava’s success: key drivers
Accessibility
Service
Trading experience
Competitiveness
Security of funds
• Minimum deposit $100• Free demo account• Welcome bonuses• All payment methods accepted• Customer support in 12 languages• Easy margin and P/L calculation•Training and webinars
Romania’s gateway to online trading
Accessibility
Service
Trading experience
Competitiveness
Security of funds
Case study: Ava FX
Ava’s success: key drivers
• 24h support• Multi-lingual assistance• Trading through dealing room• Technical support• Personalized service• Ava Select• Simplified processes
Romania’s gateway to online trading
Accessibility
Service
Trading experience
Competitiveness
Security of funds
Case study: Ava FX
Ava’s success: key drivers
• 2 trading platforms• Trading from mobile• EUR/USD/GBP/JPY accounts• Free advanced trading tools and indicators• Mirror trading, auto-trading etc.• “Visual” trading
Romania’s gateway to online trading
Accessibility
Service
Trading experience
Competitiveness
Security of funds
Case study: Ava FX
Ava’s success: key drivers
• Over 200 instruments• Fixed spreads• High leverage• State-of-the-art execution• No negative-balance margin calls
Romania’s gateway to online trading
Accessibility
Service
Trading experience
Competitiveness
Security of funds
Case study: Ava FX
Ava’s success: key drivers
• MiFID compliant• Segregated accounts• Solid depository banks• No negative balance margin calls
Romania’s gateway to online trading
Business opportunities
Why banks stayed out
Industry dynamicsFast growth, fast change, sophisticated marketing and customer retention
techniques
Failure to recognize potentialIdentified as a low-margin segment banks largely underestimated volumes
Lack of skill sets and HREspecially online mass-marketing. Relatively low-barriers entrepreneurs and
talents prefer setting up their own firm or work for equity upsides in startups
High customer churnBanks are usually equipped for long-term investments and relationships with
customers
Romania’s gateway to online trading
Business opportunities
What it takes
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Romania’s gateway to online trading
Business opportunities
Banks – Core expertise
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
• Established brand• Ability to cross-sell
Romania’s gateway to online trading
Business opportunities
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
• Different back-office management• Different payment methods
Banks – Core expertise
Romania’s gateway to online trading
Business opportunities
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
• Different trading platforms• Trading on CFDs
Banks – Core expertise
Romania’s gateway to online trading
Business opportunities
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
• Assistance needed for customer base
• Highly labor intensive• Demanding training process
Banks – Core expertise
Romania’s gateway to online trading
Business opportunities
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Banks – Core expertise
• High customer churn• Very different marketing techniques
Romania’s gateway to online trading
Business opportunities
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
#1 # 3 # 2
Banks – Core expertise
FUNCTIONAL
RELATIONAL
Romania’s gateway to online trading
Business opportunities
Population Internet Users Penetration User
Growth( 2009 Est. ) Latest Data (% Population) (2009 vs. 2000)
Romania 22,215,421 7,430,000 33.40% 828.80%European
Union 489,601,562 319,895,346 65.30% 238.90%
Internet trends in Romania
Source: www.internetworldstats.com
Romania’s gateway to online trading
Internet trends in Romania
Business opportunities
On days when you use the Internet, how long do you use it on an average day?
Sour
ce: M
CDC Stud
y by
IAB-
EU &
InSites Co
nsultin
g
Romania’s gateway to online trading
Business opportunities
How many days do you use the internet in an average week?
Internet trends in Romania
Sour
ce: M
CDC Stud
y by
IAB-
EU &
InSites Co
nsultin
g
Romania’s gateway to online trading
Business opportunities
Internet trends in Romania
Do you have an internet connection at home?
Sour
ce: M
CDC Stud
y by
IAB-
EU &
InSites Co
nsultin
g
Romania’s gateway to online trading
Business opportunities
Internet trends in Romania
Proportion of respondents who perform named activity at least weekly
Sour
ce: M
CDC Stud
y by
IAB-
EU &
InSites Co
nsultin
g
Romania’s gateway to online trading
Business opportunities
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Banks – Core expertise
#1 # 3 # 2
FUNCTIONAL
RELATIONAL
Romania’s gateway to online trading
The solutions
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Business opportunities
Omnibus Account
AVA FX MASTER
ACCOUNT
CUST. ACCT.
CUST. ACCT.
CUST. ACCT.
BANK
Romania’s gateway to online trading
The solutions
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Business opportunities
Omnibus Account
• Branded trading platform• Full control on trading conditions• Full control on back-office and customer relationship
Romania’s gateway to online trading
Business opportunities
The solutions
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Partial White Label
Romania’s gateway to online trading
Business opportunities
The solutions - Partial White Label
Romania’s gateway to online trading
Business opportunities
The solutions
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Partial White Label
CUST. ACCT.
CUST. ACCT.
CUST. ACCT.
SHARED CRM SYSTEM
Romania’s gateway to online trading
Business opportunities
The solutions
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Partial White Label
• Fully branded customer experience (website + platform)• Fully outsourced back-office solutions including quick payment methods• Full control on customer relationship
Romania’s gateway to online trading
The solutions
MARKETINGMARKETING BACKOFFICEBACKOFFICE TRADING + RISK MGMT
TRADING + RISK MGMT
CUSTOMER SUPPORT
CUSTOMER SUPPORT
CUSTOMER RETENTIONCUSTOMER RETENTION
Business opportunities
Full White Label
• Fully branded customer experience (website + platform + emails)• Advanced customer tracking and data mining• Fully outsourced back-office solutions
Romania’s gateway to online trading
Advantages
Business opportunities
Quick time-to-market
Minimal investment
State-of-the-art technology
Best skills set in the industry (Marketing, anti-fraud etc.)
Romania’s gateway to online trading
Q & A
Thank you for your attention
Questions are welcome
Gabriele ManasseDirector – Italy
g.manasse@avafx.com
Romania’s gateway to online trading
Romania’s gateway to online trading
Romania’s gateway to online trading
“dbFX has been a strongly performing business for Deutsche Bank but has reached a point where in order to reach its full potential it requires significant investment in specific resources which are not consistent with Deutsche Bank’s current strategic initiatives.”- Deutsche Bank press release
Another good reason would be that by June this year dbFX would probably be required to become an RFED due to its foreign bank status which would require major restructuring and additional compliance – which probably wasn’t worth it for Deutsche Bank. - Forex Magnates 21/4/2011
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