oracle sales&marketing summit - fusion crm
Post on 04-Jul-2015
293 Views
Preview:
TRANSCRIPT
Oracle Fusion CRM: Effective, Efficient, Easy
Roberto Manzoli
Sales Consulting Manager – CRM
roberto.manzoli@oracle.com
Oracle Italia
Why Did We Build Fusion?
Applications Platform
Standards
SOA
User Experience
Web 2.0
Embedded Intelligence
Technology Adoption
Cloud/SaaS
Modularity
A New Inflection Point
The Principles of Fusion Applications
• Started with a Modern Platform
• Embedded Best Practices Based On Hundreds of Years of Learning
• Designed for Modularity and Co-Existence with Other Applications
• Reinvented the User Experience
• Made It Ready for the Cloud
FUSION APPLICATIONS SUITE SCOPE
Financial Management
Common Fusion Applications Data Model and Services
Human Capital Management
Fusion CRM Supply Chain Management
Project Portfolio Management
Procurement Governance, Risk
& Compliance
The Making of Fusion CRM
Best Practice Business Processes Based Upon Hundreds of Years of Learning
Peoplesoft, E-Business Suite, Siebel, and JD Edwards, CRM On Demand
Infused with Web 2.0
Role-Based User Experience, Collaboration, Interactive Business Intelligence
Built on Oracle Fusion Middleware
Industry Leading, Open Standards-Based Platform
Fusion Applications Built on Industry Standard Middleware
Extremely Flexible Deployments Options
Adoption Flexibility Without Lock-in
• Oracle: Same code basis and open
standards enable portability between
deployment models and clouds
• Niche: Proprietary and separate
code creates cloud silos and lock-in
Niche Cloud
Providers
Deployment
Lock-in
Cloud
Silos
The New Standard for Work Customer-Driven User Experience
Up to 60%
Productivity Gain*
Field Studies
User Experience Program
Usability Testing
• 180 roles
• 6 countries
•E-Business Suite, Siebel, PeopleSoft, JD Edwards
• 18 usability labs
• 8 locations worldwide
•Recording of eye-hand-screen behavior
* Estimate based on models
700 Users 4,000 Hours
1,000 Customers
Eyeball Tracking Studies
Oracle Initiative: Eye-Tracking Studies for All Enterprise Applications
Next Generation Applications Page (Web Application w/Sensors)
Fusion Applications Page
Sales Planning
Territory Management
Campaign Management
Incentive Compensation Sales Predictor
Lead Management
Opportunity Management
Customer Center
Desktop Integration
Sales Prospecting Sales Productivity
Quota Management
Channel Management
Customer Data Management
Contracts
Sales Extensibility
Forecasting Sales Campaigns Mobile Sales Activity Streams
Fusion CRM v1 An Enterprise Suite
Fusion CRM
Faster time to value
Easy to use
Easy to configure
Easy to deploy
Higher win rates
Know your customers
Gain actionable insight
Collaborate & coach
More quality opportunities
Align sales & marketing
Improve sales prospecting
Optimize sales performance
Fusion CRM: Effective through Customer Center
Customer Center recommends the next-best-product-to-sell to
each customer
Customer Snapshot summarizes key customer data in a single
place
Customer Center provides comprehensive customer detail,
including data from external sources and 3rd party providers
Discussion forums enable users to post topics and collaborate on
critical sales and customer issues
Facebook and LinkedIn integration to provide users with easy access essential social networking sites
Activity Streams provide real time updates that notify users of any
activity impacting their customers and deals
Fusion CRM: Effective through Social Networking and Forums
Opportunity Management identifies the ideal customer
references for each sales opportunity
Opportunity Landscape provides sales reps with more and higher
quality sales opportunities
Opportunity Management tracks competitors and how to best position
against them to win deals
Fusion CRM: Effective through Embedded Sales Intelligence
Fusion CRM: Efficient by Completing Sales Tasks Faster
Quick Edit and Mass Update enables users to rapidly make
common updates to sales opportunities
Easily update activities, contacts, notes, etc. while
on the go
Quickly capture and update data from your most commonly used
desktop applications
Territory Management maximizes account and market coverage
Quota Management optimizes quota allocation and tracks
performance to plan
Incentive Compensation aligns incentives to sales goals and track
payments
Fusion CRM: Efficient by Generating Better Sales Plans
Campaign Management builds targeted campaigns and measures
sales follow-through and effectiveness
Lead Management enables lead nurturing and lead scoring based on
pre-defined criteria
Opportunity Landscape identifies the best sales prospects within each
sales reps’ territory
Fusion CRM: Efficient through Lead Generation and Conversion
Easy access to all of your customer information …
Fusion CRM: Easy to Use
..available within Microsoft Outlook
… on your favorite mobile devices
Application Extensibility: Fusion Composers Browser Based. Design Time at Run Time.
Enables non-IT users to extend the application with new objects
and attributes
Enables non-IT users to customize the look and feel of
the user interface
Enables non-IT users to easily modify business
processes
Application Composer Page Composer Process Composer
Enables non-IT users to easily create & modify
reports
BI Reports Composer
Release 11G R1.1 • Mobile for iPad
• Oracle Social Network Integration
• Sales and Marketing Enhancements
• UI Enhancements
• Customer Hub Enhancements
• Added Extensibility
Release 11G R1.0
• Sales
• Marketing
• PRM
• Customer Hub
• Contracts
• Incentive Comp
• Mobile/Desktop
• Extensibility
• Siebel Migration
Release 11G R1.2 • Quotes and
Proposals
• Customer Service
• Contact Center
• Knowledge Management
• Service Contracts
• Social Media Manager
• CRM OD Migration
Fusion CRM Roadmap
MYTH: Fusion means the end of PeopleSoft, E-Business Suite, JD Edwards, Siebel, CRM OnDemand, EPM…(…the Apps Unlimited)
MYTH: You have to move to Fusion. And you have to do it all at once.
You are Safe.
26
FACT: Oracle is enhancing current product lines AND developing the next generation of enterprise applications. Customers demand this and we
have the scale to do it.
ADOPTION OF SOLUTIONS
28
What is the best option ?
Complete Choice Choose Your Next Steps
Continue on Your Current Path • Apps Unlimited
• Upgrade to the latest release of your existing Oracle Applications portfolio
Adopt a Co-Existence Strategy • Add new Fusion Applications modules or pillars
to your existing Oracle Applications portfolio
top related