online pyment safety

ONLINE PAYMENT

FRENAVIT PUTRA

4.6 MILLIONpeople have shopped online in 2013

2011 2012 2013 2014 2015 2016

2

3.1

4.6

5.9

7.4

8.7

Source: eMarketer,March 2013

Fashion and Females are the TOP Products & Buyers Respectively

CLOTHING

HANDPHONE

PLANE TICKET/SHOW

LAPTOP & ACCESSORIES

BAGS

MALE FEMALE

BOOKS

ELECTRONICS

SHOES

Source: APJII, Indonesian Internet Profile, Dec 2012

77.1%

2.1%

8.7%

3.8%

11.1%

5.2%

2.2%

5.0%

39.1%

17.8%

16.9%

16.1%

1.4%

11.0%

9.0%

8.8%

eCommerce Platforms

Payment & Logistics

Marketplace

• C2C model• B2C model• B2B model• B2B2C model

Direct Selling

• Consignment model• Outright model • Dropship model

2 Popular Business Model

Marketplaces are the key players in shaping eCommerce

3,642,894

3,000,000

1,212,369 1,100,000

341,640

8,200

500,000 339,495

1,570,000

529,887

53,600 60,000 35,407

1,104,211

10,000 126,000

Source: PriceArea.com

# of Products % of Sellers

#7

Alexa Rank (Indonesia):

#12 #24 #42 #54 #96 #158 #217

Competition is heating up

Source: veritrans

Source: veritrans

Challenge in Payment and Delivery

Only 3 providers are ready to support logistics from online shopping.

BANK TRANSFER

CASH ON DELIVERY

CREDIT CARD

OTHERS

57%

28%

8%

7%

Source: Indonesia Credit Card Association, 2013, VelaAsia

Indonesia Philippines Vietnam Malaysia Thailand Singapore

5% 6%3%

6%9%

55%

20%

33%28%

25% 25%

39%

Delivery Payment

14.7 Million Credit Cards (4.5% Penetration)

Trust is No.1 issue in online shopping in Indonesia

34.6%

21.5%

21.5%

21.5%

9.3%

6.0%

5.2%

4.7%

4.1%

4.0%

Source: APJII, Indonesian Internet Profile, Dec 2012

AFRAID OF FRAUD

TOUCH & FEEL THE ITEMS

HIGH PRICES

NOT INTERESTED

PRODUCT QUALITY NOT GUARANTEED

DO NOT KNOW HOW

NOT PRACTICAL

ITEM DO NOT MATCH THE OFFER

ITEMS NOT IN ACCORDANCE TO ANYONE’S LIKING

ITEMS DO NOT MATCH THE PICTURE

TIPS KIKIS RESIKO BERTRANSAKSI JUAL-BELI ONLINE

• LINDUNGI KOMPUTER

• BUATLAH PASSWORD YANG AMAN

• KETIK SENDIRI ALAMAT SITUS

• PASTIKAN BAHWA INFORMASI ANDA AMAN

• GUNAKAN KOMPUTER PRIBADI UNTUK MELAKUKAN TRANSAKSI

• SELALU UTAMAKAN AKAL SEHAT

USING HTTPS

USING TOKEN

TIPS MENGAMANKAN KARTU KREDIT SAAT BELANJA ONLINE

• PASTIKAN KOMPUTER TIDAK TERINFEKSI PROGRAM BERBAHAYA

• JANGAN MENGUMBAR NOMOR KARTU KREDIT

• GUNAKAN SOFTWARE KEAMANAN

• HATI-HATI DAN TELITI SAAT MENGUNJUNGI SITUS

TIPS AMAN SAAT BERINTERAKSI DAN BERTRANSAKSI ONLINE

• KENALI PENJUAL SEBELUM BERTRANSAKSI

• WASPADAI AKSI PHISING

• BERHATILAH-HATILAH BERBAGI FILE

• HINDARI SPYWARE

• WASPADAI ATTACHMENT DI EMAIL DAN LINK