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Observations by October 2009Observations by October 2009Start of the DIS commenting and voting Start of the DIS commenting and voting
period (ending 14 February 2010)period (ending 14 February 2010)
ISO/DIS 26000 Guidance
on Social Responsibility
Guido Gürtler, ICC Observer to ISO/TMB WG SR, Member of the WG SR Industry Stakeholder
Group guido.guertler@t-online.de
Outline (1/2)Outline (1/2) OriginationOrigination Key project dataKey project data The Standard and its contentThe Standard and its content Estimation of main usersEstimation of main users Who is drafting what for whomWho is drafting what for whom Working stages and commentsWorking stages and comments Positive and critical pointsPositive and critical points About ISO and societal About ISO and societal
standards standards
Outline (2/2)Outline (2/2) Meeting the Design Meeting the Design
Specification?Specification? Who will vote on the DIS?Who will vote on the DIS? CD voting resultsCD voting results The voting processThe voting process Voting optionsVoting options Possible D-Liaisons’ actionPossible D-Liaisons’ action Sovereignty in taking decisionsSovereignty in taking decisions Perspectives ABCPerspectives ABC
SummarySummary
ISO/DIS 26000 is a major achievement and not a bad document…
…but for its purpose and the expectations raised it is not good enough, yet.
Origination (1/2)Origination (1/2)
Gestation began early 90’s (primarily from the Gestation began early 90’s (primarily from the Nordic part of EU)Nordic part of EU)
4/01 ISO COPOLCO asked by ISO Council to 4/01 ISO COPOLCO asked by ISO Council to consider viability of a CSR Standardconsider viability of a CSR Standard
6/02 ISO/COPLOCO Workshop in Trinidad meeting – 6/02 ISO/COPLOCO Workshop in Trinidad meeting – obvious strong agreement that ISO should proceedobvious strong agreement that ISO should proceed
9/02 ISO Council accepts report and establishes 9/02 ISO Council accepts report and establishes SAGSAG
ISO SR Advisory Group (SAG) late 2002 worked for ISO SR Advisory Group (SAG) late 2002 worked for 18 months on comprehensive report to ISO TMB 18 months on comprehensive report to ISO TMB including an overview of worldwide initiatives. including an overview of worldwide initiatives. Concluded ISO should go forward with the workConcluded ISO should go forward with the work
There was an overwhelmin
g demand from
developing countries
Origination (2/2)Origination (2/2) It‘s a Consumer Initiative It‘s a Consumer Initiative
COPOLCO is the ISO COPOLCO is the ISO CoConsumer nsumer PolPolicy icy CoCommitteemmittee
The COPOLCO Workshop in Trinidad, June The COPOLCO Workshop in Trinidad, June 2002, had some 90 attendees, with only 2002, had some 90 attendees, with only 2 from industry, none from the banking 2 from industry, none from the banking sector sector
ISO Council decided about the COPOLCO ISO Council decided about the COPOLCO proposal as requested by ISO proceduresproposal as requested by ISO procedures
Key Project DataKey Project Data
Working since early 2005400+ members (experts and
observers)Many of them first time working
in an ISO projectMajority from developing
countries
About the StandardAbout the Standard
ISO 26000 “Guidance on Social Responsibility”ISO 26000 “Guidance on Social Responsibility” Target: Target: To be applied by To be applied by allall types of organizations types of organizations
Type of standard: Type of standard: International standard providing guidance; International standard providing guidance; NOT for third-party certification; NOT for third-party certification; NOT a Management System StandardNOT a Management System Standard
ISO 26000 – Contents (1/3) 0 Introduction
1 Scope2 Terms and definitions3 Understanding SR of organizations4 Principles of SR5 Recognizing SR and engaging stakeholders6 Guidance on SR subjects7 Guidance on integrating SR throughout an organization
Annex A: Voluntary initiatives and tools for SRAnnex B: AbbreviationsBibliography
ISO 26000 (2/3)4 Principles of social responsibility Identifies a set of SR principles:
Principle of accountability Principle of transparency Principle of ethical behavior Principle of respect for stakeholder
interests Principle of respect for the rule of law Principle of human rights Principle of respect for international norms
of behavior
ISO 26000 (3/3)6 Guidance on SR core subjects
Provides separate guidance on a range of core subjects/issues and relates them to organizations.
Organizational Governance Labor Practices Human Rights The Environment Fair Operating Practices Consumer Issues Community Involvement & Development
ISO 26000 VolumeISO 26000 Volume
It has become
an educational
document of
100+
pages!
…..Warnings on too big a size exist since Working Draft 2, late 2006…..
Who is „Industry“?Who is „Industry“?Industry Stakeholder Definition (N48 rev1)The industry stakeholder group includes representatives of: Enterprises that manufacture products or provide services and pursue primarily commercial interests. This group includes supportive enterprises like energy and water supply, banking, communication, insurance or transport companies. Such enterprises exist of any size and legal form and may operate at local, regional or international level.
Industry also includes employer organizations, business associations, special industry organizations and trade associations representing various industries at the national, regional and international levels.
Estimation of Main UsersEstimation of Main UsersIndustry and service organizations
stand for 96% of all users.
Stakeholder %Government 1,5Labor 1Consumers 0,5NGO 1Services 36Industry 60
36%60%
Who is drafting what for Who is drafting what for whom?whom?
60 % are not Industry & Services
4 % are not Industry & Services
60% of WG SR experts represent 4% of users, but have a say on what 96% should follow
Working Stages and Comments (1/3)Working Stages and Comments (1/3)
Initiation
NWIP
Working Drafts
CommitteeDraft
DIS FDIS IS
20042002 2009 2010
Here we are!
Working Stages and Comments (2/3)Working Stages and Comments (2/3)
Working Drafts 1, 2 and 3 caused Working Drafts 1, 2 and 3 caused some some 2.5002.500 to to 3.0003.000 comments each comments each
WD 4.1 received WD 4.1 received 5.000+ 5.000+ commentscomments WD 4.2 got WD 4.2 got 5.000+ 5.000+ commentscomments
Committee Draft got Committee Draft got 3.400+ 3.400+ commentscomments
In view of the large number of comments, theyIn view of the large number of comments, they Were grouped into Were grouped into „key topics“„key topics“ In meetings, solutions were sought for new In meetings, solutions were sought for new
language on these key topicslanguage on these key topics
ThisThis process used was a way forward to process used was a way forward to manage the large quantity of comments, and manage the large quantity of comments, and designed to show progress, but it also lost a designed to show progress, but it also lost a lot of substance offered in the details.lot of substance offered in the details.Consequently many comments had to be Consequently many comments had to be repeated, many of them several times.repeated, many of them several times.
Working Stages and Comments (3/3)Working Stages and Comments (3/3)
Positive PointsPositive Points
ISO 26000 will boost the global discussion on Social Responsibility
ISO 26000 will make many organizations rethink their behavior
WG SR has done an admirable work; found consensus of 400+ members
Critical PointsCritical Points
ISO 26000 will boost a consultant business because it is not easy to understand and does not offer tools
ISO 26000 is not for certification but certifiers will create “their SR Standards” and possibly decorate them with attributes like “…in line with ISO 26000”
ISO/DIS 26000 is not applicable to the vast majority of SMOs; small and medium organizations
- The International Standards Organization- Located in Geneva- Founded 1946 for standardization in
technical areas; to foster trade and increase welfare
- In the 1980’s expansion into so-called “Management System Standards”, like ISO 9000 or 14001
- ? Since 2004 on the way to expand into societal areas?
About ISO and societal standards (1/10)About ISO and societal standards (1/10)Foundation and work areasFoundation and work areas
162 Members in total
106 full members, having voting rights, called “member bodies”
056 members, correspondent or subscriber members) not having voting rights (35%)
About ISO and societal standards (2/10)About ISO and societal standards (2/10)ISO member bodiesISO member bodies
About ISO and societal standards (3/10)About ISO and societal standards (3/10)Definition of “stakeholder”Definition of “stakeholder”
2.1.20 stakeholderindividual or group that has an interest in any decisions or activities of an organization
The proposal is to use the ICC definition that reads “Individual or group significantly affected by an organization’s activities.”
About ISO and societal standards (4/10)About ISO and societal standards (4/10)Definition of “organization”Definition of “organization”2.1.12 organizationentity with identifiable objectives and structure
NOTE 1 For the purpose of this International Standard organization does not include government executing duties that are exclusive to the state.NOTE 2 Clarity on the meaning of small and medium-sized organizations (SMOs) is provided in Clause 3.3. This includes all from multinationals to
shoemakers and social non-for-profit organizations;
Missing key words like governing bodies, functions, positions, authority for and delegation of…
Each legal entity is an organization
About ISO and societal standards (5/10)About ISO and societal standards (5/10)PricingPricing policy on ISO 26000 policy on ISO 26000 Council Resolution 32/2009 (Free availability of ISO 26000) Council, noting that the TMB Working Group on Social Responsibility (WG SR) has requested that ISO/DIS 26000 and ISO 26000 be made freely available, further noting that, in consultation with the Commercial Policies Steering Group (CPSG), the Secretary-General has agreed to make ISO/DIS 26000 freely available on the ISO Web site for the WG SR, having considered the rationale lying behind this WG SR's request, decides that ISO 26000 should not be made freely available and that therefore the current pricing policy should be applied with no deviation.
About ISO and societal standards (6/10)About ISO and societal standards (6/10)Pricing policy, Pricing policy, consequencesconsequences
SMOs including micro
organizations have to buy the
document
Reduction of the ISO 26000
proliferation
Increase of revenues at ISO
itself
Increase of revenues at ISO member bodies*
* Several set the price of standards dependent on the number of pages
About ISO and societal standards (7/10)About ISO and societal standards (7/10)Feature “national Feature “national
delegations”delegations”ISO Technical
Ctee
Composed of a few national delegates from participating ISO Members
ISO Member
ISO Member
ISO Member
ISO Member
ISO Member
National Mirror Ctees
….….
National parties concerned; stakeholders
….
About ISO and societal standards (8/10)About ISO and societal standards (8/10)Feature “one-country-one-Feature “one-country-one-
votevote ””One vote, regardless of size of population, culture, convictions and habits, religion, etc.
China can be formally outweighed by Mauritius, the US by Saint Lucia…
About ISO and societal standards (9/10)About ISO and societal standards (9/10)Feature “comments Feature “comments
groupinggrouping ””The subject‘s
complexity and differences in
understandings lead to 20.000+
comments on „Working Drafts“
from WG SR experts
The CD Committee Draft received
3.400+ comments from ISO Member
Bodies
Their was no other chance than “grouping” them into “key issues” and try
to find solutions; but this lead also to repeatedly presented comments
About ISO and societal standards (10/10)About ISO and societal standards (10/10)Feature “Feature “involvement of D-Liaisons involvement of D-Liaisons
””As an innovative process: direct participation in „technical work“
Participating “industry” relevant organizations:BIAC, ICC, ICMM, IFAN, ILO, IOE, IPIECA, NORMAPME, OECD, OGP, WBCSD, WSBIThese organizations count for much more
industry representation than all “national delegates”, but their voices count only numerically….e.g. IOE can be outweighed by e.g. ‘Red Puentes’
?
Meeting the Design Specification? (1/2)Meeting the Design Specification? (1/2)Design Specification requirement (N049) Judgment “…is consistent with, and not in conflict with, existing documents, international treaties and conventions and existing ISO standards;”
Needs to be checked case-by-case
“…be applicable by all types of organizations (e.g. regardless of their size, location, the nature of their activities and products, and the culture, society and environment in which they carry out their activities.)
Not met
“…limiting the proliferation of SR sector standards” Not met
Meeting the Design Specification? (2/2)Meeting the Design Specification? (2/2)
Design Specification requirement (N049) Judgment “…facilitate trade liberalization and remove trade barriers (implement open and fair trade)”
more than dubiously met
“…complement and avoid conflicts with other existing SR standards and requirements.”
Not proven to be met
“The language must be clear, understandable and objective throughout the guidance standard.“ (“EASY to UNDERSTAND”)
Not met
Who will vote on the DIS? Who will vote on the DIS? (1/2)(1/2)
For CD and DIS the same ISO rules apply:
ISO member bodies can vote; i.e. full members only (currently 106 out of 162)
D-Liaison organizations can raise their “voices”; they don’t have voting rights
CD Vote
was
countryCD vote in words
DIS voting rights
Population of voting rights countries
Developing countr
y
P-member of WG
SR
simple count YES NO Abs
taindeveloping
developed
Industry rep in national ctee
Algeria IANOR Member body
1 1 new 1 35,5
Argentina IRAM Member body
1 1 1 1 1 yes 1 1 39,7
Armenia SARM Member body
1 1 1 1 silent 0 1 3,8
Australia SA Member body
1 1 1 1 yes 1 1 20,3
Austria ON Member body
1 1 1 1 no 1 1 8,3
Azerbaijan AZSTAND Member body
1 1 1 1 silent 1 1 8,7
Who will vote on the DIS? Who will vote on the DIS? (2/2)(2/2)
The whole file is available at http://www.26k-estimation.com/html/dis__vote__analysis.html#dis-voteanalysis-start
CD vote results (1/3)These 10 countries did not vote:1. Armenia 2. Azerbaijan 3. Bangladesh 4. Barbados5. Iran6. Russia7. Saint Lucia8. Trinidad and Tobago9. Ukraine, and10. ZimbabweTheir voices do not count.
These 4 countries abstained:
1. Bulgaria2. Ghana3. Lebanon4. Saudi Arabia
CD vote results (2/3)
1. Austria 2. Belarus 3. China 4. Cuba5. Fiji 6. India 7. Indonesia 8. Jamaica 9. Korea 10. Malaysia
11. Mauritius12. Mexico 13. The
Netherlands 14. Peru 15. Philippines 16. Syria 17. Turkey 18. United States 19. Viet Nam
These 19 countries placed a negative vote:Note the substantial geopolitical and economic clout of those highlighted in Red
79 P-members-10 not voting69 "votes cast" 69 "votes cast"
-4 abstentions
-19 negative votes
46 positive votes
46 is exactly 2/3 of 69; the formal require-ments of the ISO Directives were met
CD vote results (3/3)
D-Liaison Organizations “Voices” (1/3)
Industry and service organizations stand
for 96% of all users.
Business oriented D-Liaison organizations raised major concerns on the CD, some emphasizing that those have been presented repeatedly
98% of them are micro, small and
medium organizations.
As regards the ISO 26000 applicability to the main user group (SMO), business oriented D-Liaison organizations basically criticize the
Volume of 100+ pages Language and tone (not easy to
understand) Relevancy of all core subjects
D-Liaison Organizations “Voices” (2/3)
D-Liaison Organizations “Voices” (3/3)
Such major concerns have been expressed on the CD by:•BIAC - Business and Advisory Committee to the OECD•ICC - International Chamber of Commerce•IFAN - International Federation of Users of Standards •IOE - International Organization of Employers•IPIECA - International Petroleum Industry Environmental Conservation Association, and•NORMAPME - European Office of Crafts, Trade and Small and Medium Enterprises for Standardization These “voices” weigh in with by far more “business reality” than that provided through the ISO national
member bodies** A number of national mirror committees don’t include industry representatives
The DIS Voting Count (1/3)The DIS Voting Count (1/3)Country Acronym MembershipAfghanistan ANSA Correspondent member
Albania DPS Correspondent member
Algeria IANOR Member bodyAngola IANORQ Correspondent member
Antigua and Barbuda
ABBS Subscriber member
Argentina IRAM Member bodyArmenia SARM Member body….Uzbekistan UZSTANDA
RDMember body
Venezuela FONDONORMA
Member body
Viet Nam STAMEQ Member bodyYemen YSMO Correspondent member
Zambia ZABS Correspondent member
Zimbabwe SAZ Correspondent
ISO, Genev
a
162 ISO members, out of them106 ISO member „bodies“ have voting rights
The DIS Voting Count (2/3)The DIS Voting Count (2/3)
P-Member Vote
78 P-Members in WG SR51,48 66 % must be positive
52 positive votes make the DIS accepted
27 negative votes would make the DIS fail
Both P-Members’ and ISO member bodies’ votes must be positive; if one of them is negative, the
vote failed
The DIS Voting Count (3/3)The DIS Voting Count (3/3)
ISO member bodies' vote106 ISO member bodies can vote79,5 75 % must be positive
80 positive votes make the DIS accepted
27 negative votes make the DIS fail
Both P-Members’ and ISO member bodies’ votes must be positive; if one of them is negative, the
vote failed
Voting OptionsVoting Options
In favor: supports the document as it is; comments may be made
Against: does not support the document as it is; comments must be made
Abstain: feels too small, didn’t find consensus etc.; abstentions don’t count
Votes must be sent by the ISO member body to ISO Geneva, before 14 February 2010
Possible D-Liaison actions Possible D-Liaison actions (1/2)(1/2)StepsSteps
ISO member body
ChairmanSecretaryMember 1Member 2…
Find a position on ISO/DIS 26000
Make that position publicly known
Make that position known to national
ISO member bodies
Since D-Liaison organizations don’t vote, ISO encourages them to approach national ISO
member bodies with their position
Possible D-Liaison actions Possible D-Liaison actions (2/2)(2/2)
Time LineTime Line2009-09-14
2010-02-14
106 ISO member bodies send their vote
106 national mirror
committees find their position
Reasonably an effective influence can only be exerted in the early weeks and
months.
Sovereignty in taking Sovereignty in taking decisionsdecisions
ISO Member Body have voting rights and is sovereign in its decision finding.
D-Liaison organizationscan raise their “voice”
Note: According to N105 Operating Procedures D-Liaison organizations have the right of appeal to the WG Plenary; an option normally not used because finding consensus is considered more important
Perspectives ABC (1/3)Perspectives ABC (1/3)
DIS vote
Yes
No
“Minor”
changes
“Major” changes; DIS2
DIS2 vote
FDIS vote
Yes No
Final work
Yes
No
Technical Report
B
B
A
No
International Standard
C
Perspectives ABC (2/3)Perspectives ABC (2/3)
Route A: is the fastest one; may be preferred by all who want to end the project quickly, regardless of its smaller or greater success
Route B: is a preferred option, including the continua-tion of the project in a new to be founded global organization for “Standards and Benchmarks for Society”
Route C: continues with a second DIS and major changes of the document (changes as requested in all “general” and “technical” comments”)
Perspectives ABC (3/3)Perspectives ABC (3/3)
Who will take the decision on how to proceed?
ISO TMB, the ISO Technical Management Board that controls and coordinates all technical work of the many ISO committees. According to http://www.iso.org/iso/iso_technical_committee.html?commid=54996 the 12 members of 2009 are ABNT Brazil (2011), AENOR Spain (2010) ; AFNOR France (2011) , ANSI USA (2009) , BIS India (2011), BSI United Kingdom (2009) , DIN Germany (2009) , JISC Japan (2010) , KATS Korea, Republic of (2011), SABS South Africa (2011), SAC China (2011), SCC Canada (2010).
The „2009 members“ will change by January 2010.
AbbreviationsAbbreviations
CD Committee DraftDIS Draft International Standard COPOLCO Consumer Policy Committee FDIS Final DISIS International Standard NWIP New Work Item ProposalSMO Small and Medium organization WD Working DraftWG SR Working group social responsibility
Links (1/2):Links (1/2):
- ISO/DIS 26000 as document N0172 at - ISO/DIS 26000 as document N0172 at http://isotc.iso.org/livelink/livelink?http://isotc.iso.org/livelink/livelink?func=ll&objId=547513&objAction=RunRepfunc=ll&objId=547513&objAction=RunReport&InputLabel1=26000 ort&InputLabel1=26000 - Details on voting rights at http://www.26k-Details on voting rights at http://www.26k-estimation.com/html/dis_rules.html#WhoHaestimation.com/html/dis_rules.html#WhoHasVotingRightssVotingRights
- Personal comments at http://www.26k-Personal comments at http://www.26k-estimation.com/html/dis_comments.html#destimation.com/html/dis_comments.html#dis-comments is-comments
Links (2/2):Links (2/2):
-ISO Members, at ISO Members, at http://www.iso.org/iso/iso_members.htmhttp://www.iso.org/iso/iso_members.htm
- ISO member bodies having voting rights, ISO member bodies having voting rights, atathttp://www.26k-estimation.com/html/dis__vhttp://www.26k-estimation.com/html/dis__vote__analysis.html#dis-voteanalysis-start ote__analysis.html#dis-voteanalysis-start
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