north park quality matters presentation
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Implementing QM at North Park University Online
What is Quality Matters? http://www.qmprogram.org/
• A quality assurance process to increase student retention, learning and satisfaction in online and hybrid courses by implementing better course design
– Faculty-centered– Research-based– Adopted by hundreds of higher
education institutions across forty-two states, Canada, Australia and Bermuda
Why Subscribe to QM?
• Required growth in online and hybrid programs
• Fiscally responsible• Solid quality assurance in online and
hybrid courses – research-based and widely accepted
Why Subscribe to QM? (con’t)
• Accreditation’s increasing focus on assessment of student learning
• More of a faculty review process than a process imposed by a university department
• Networking opportunities
Need to Ensure Quality
• Trained 2 Office of Distributed Learning (ODL) staff to function as– Course reviewers– Development course facilitators– Online and hybrid mentors
Need to Ensure Quality (con’t)
• Trained 2 faculty members to function as– Review chairs– Development course facilitators – Online and hybrid mentors
North Park’s Online Development Course
• Consists of 3 Modules– Based on ADDIE course design model
(Analysis, Design, Development, Implementation, Evaluation)
– Online format; faculty members as students
– Constant communication with faculty– Incorporates material from QM
rubric throughout
3 Modules
Module 1:General teaching and learning theory with QM tie-in
Module 2: Planning and organizing course content with QM tie-in
Module 3: Building course content in CMS with QM tie-in
QM Rubrics with tie-in to course
Module 3: Building course content in CMS
• Internal reviews of new online and hybrid courses– As the last step in Module 3– Review starts 6 weeks before start of
term– Completed by a team of 3 QM-trained
reviewers• 2 ODL staff – team members• 1 faculty member – team chair
Module 3 (con’t)
• Internal reviews of repeat online and hybrid courses– Faculty with 3-year-old courses will
participate– As a last step in Module 3– Review starts 6 weeks before start of
term– Completed by a team of 3 QM-trained
reviewers• 2 ODL staff – team members• 1 faculty member – team chair
Findings: Positives
• Encourages faculty buy-in– Rubric is based on research– Process is ongoing – Criteria is standardized for reviews
• Guides development of new courses– Outlines expectations before review– Provides design ideas– Supports consistency in quality
Findings: Positives (con’t)
• Faculty member as team review chair aids in communication– Encourages peer-to-peer discussions– Can provide tried-and-true ideas
Findings: Positives (con’t)
• Online QM rubric tool saves time– Instructor worksheets in one
accessible area– Rubric includes annotations and
space for additional notes– All final rubrics merged at the end– Course amendment form– History of reviews saved online
Findings: Positives (con’t)
• After going through development process and internal review, courses are high quality
– Per internal peer reviewers– Per comparison to QM managed
reviews
Findings: Challenges
• Online QM rubric tool not always utilized by faculty– Separate site location– Separate login than all other
university tools– Faculty often fall back on email
Findings: Challenges (con’t)
• Not all courses meet standards 1st time – Professors feel frustrated– Repeat course creators don’t
understand why past courses were fine (before QM)
– Professors don’t see that this is an ongoing process (not a pass/fail situation)
Findings: Challenges (con’t)
• Why courses don’t meet standards– Repeat professors don’t always follow
all steps that match to rubric– Content in “final” course can be
different than originally reviewed content submitted in the development process
– Facilitator of faculty development course and reviewers have differing opinions
Future Plans
• Reorganization of the development course based on– Needs assessment– QM team brainstorming– Updated research on other school’s
programs
• Review of team communication– Wording in development course– Email wording
Future Plans
• Adding new forms of recognition– Faculty/Staff announcements– Special logo in course in CMS– Others?
• Jenny Henrikson
jhenrikson@northpark.edu• Sonja Strahl
sstrahl@northpark.eduEmail for temporary access to our Faculty Development course or with any questions
Presentation on www.slideshare.net
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