non verbal communication chapter 2, lessons 5-6. nonverbal communication- information that is...

Non Verbal Non Verbal CommunicationCommunication

Chapter 2, lessons 5-6Chapter 2, lessons 5-6

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Nonverbal Communication-information that is communicated without using words. 93% of communication is nonverbal

Nonverbal messages relate to Nonverbal messages relate to verbal messages.verbal messages.

RepeatRepeat SubstituteSubstitute ComplementComplement EmphasizeEmphasize RegulateRegulate ContradictContradict

ParalanguageParalanguage the meanings attached to words based on how the meanings attached to words based on how

they are saidthey are said Includes:Includes:

articulationarticulationpronunciationpronunciationrateratepitchpitchvolumevolumestressstressvocal qualitiesvocal qualities

KinesicsKinesics

use of body—posture and gestures -general meanings slumped posture erect posture lean away lean forward crossed arms uncrossed arms -mirroring -fidgeting/nervous movement

Affect Displays

use of face and eyes

-eyebrows, forehead,eyes, lips, jaw

-express emotions ie. fear, anger, happiness-eye contact

Haptics

use of touch to communicate

-earliest means of making contact with others

-handshake, pat on the

back, hug

-to touch or not to touch…

Proxemics

-use of space

-Intimate=0-18 inches

-personal=18 inches-4 feet

-social=4-12 feet

-public=more than 12 feet

Artifactual Communication

-appearance

-We make assumptions about peoplebased on the clothing they wear and the objects they have.

-culture, occupation,Interests, occasion

Chronemics

-use of time

-sends intentional and unintentional messages about what is important to us