nhs quality conference - jonathan bostock

Introducing It’s your NHS

COMMUNITY OF INFLUENCE ACROSS HEALTHCARE

• Regular engagement of the public and professionals

• Supports collaborative working across agencies

• Shared evidence and resource

• Recognises participation

• Provides a true co-production environment

• Reduces costs, saves time and increases efficiencies

What professionals tell us

How important is it for the public to be involved in shaping local healthcare services? (Professionals view)

0 10 20 30 40 50 60 70 80

Very important

Important

Neither/Nor

Not important

Don't Know

What the public tell us

How interested are people in being involved in shaping local healthcare services? (Public’s view)

0 10 20 30 40 50 60

Interested

Not interested

Don't Know

What professionals tell us

How important is the patient voice in shaping your organisation's healthcare strategy? (Professionals view)

0 5 10 15 20 25 30 35 40 45

Very important

Important

Neither/Nor

Not important

Don't Know

What professionals tell us

How do you rate your local healthcare's ability to listen to and act on the patient's voice? (Professionals view)

0 5 10 15 20 25 30 35

Good

Neither/Nor

Poor

Don't Know

What professionals told us

How do you rate your local healthcare's ability to listen and act on views of people not often heard? (Professionals view)

0 10 20 30 40 50

Good

Neither/Nor

Poor

Don't Know

What professionals tell us

What has to change for the patient and public voice to be heard?(% of professionals who said ‘Change a Lot’)

• A genuine culture of engagement across healthcare (78%)• All involved in healthcare to agree to a joined-up engagement

strategy (73%)• Better communication between healthcare

providers/professionals (60%)• Easier and quicker collection and feedback of patient

engagement findings (57%)

What the public tell us

What has to change for the patient and public voice to be heard?(% of the public who said ‘Change a Lot’)

• More joined up decisions by those in positions of responsibility (73%)

• More examples of how engaging people makes a difference (70%)

• A genuine culture of engagement across healthcare (64%)

What the public tell us

“The NHS has to make a major shift in its thinking by engaging more with the patient and the public. The patient is at the sharp end of things. People at the top have to come down to where the action is, engage more and interact more.”

– Member of the public

TogetherWeCan Communities

TACKLES ENGAGEMENT DIFFICULTIES

• Lack of interest and lack of concern

• ‘My views don’t make a difference’ ‘I never hear back’

• The moments gone

• Always the usual suspects that engage

• I’m far too busy

My VoiceWorkspace

InfluencersProfessionals

Commissioners

Providers

Public

COMMUNITIES OF INFLUENCEHEALTHCARE

HOUSINGCOMMUNITY SAFETY

EDUCATIONPUBLIC SERVICES

STAKEHOLDERS AND COMMUNITIES CONNECTED

It’sYourNHS

Together Safe

Young People Speak Out

Together Residents

Together Cities

… and your community?

CommunityWorkspace

My Voice

(100,000 Year 1 estimate)

(10,000 Year 1 estimate)

Communities Of Influence

My Voice

Personalised space forpeople to havetheir say and influence.

Community focussed.

CommunityWorkspace

Project bank

Resource library

Shared events

Shared projects

Full suite of engagement tools

Chat area

Example 1

EMPOWERING VULNERABLE CHILDREN - Aberdeenshire

• Inter-agency involvement at outset within workspace.

• Social workers download engagements onto tablets

• Service Users as young as 5 personally complete on-line or off-line. They select the ‘look and feel’ of My Voice.

• Narrative is compiled and story builds over time and held in searchable but secure access rights environment.

My Voice

What’s Happening

Activities for me including surveys

Customisable Avatar

Storyboard report

Reports

Search service users by Activity/Team

View progression

Downloadable Q&A Report

Downloadable Narrative Report

Example 2

Wrexham Local Service Board - TogetherWeCan

• Inter-agency commitment to use a common workspace and build and share evidence. Supports own branding interests.

• Council, Health, Police, Fire & Rescue, Voluntary sector all share one engagement platform.

• Alerts well in advance of engagements and events so costs and workload can be shared and time reduced.

• Communities of Influence being recruited.

Thank you

www.peoplemattersnetwork.come: jonathan.bostock@peoplemattersnetwork.com

+ 44 7432 637322+44 121 410 5520