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NGTC Course Catalog / Student Handbook 2017 – 2018 PROGRAMS OF STUDY – APPLIED BUSINESS TECHNOLOGY

Page 102 of 305 August 2017

APPLIED BUSINESS TECHNOLOGY

Applied Business Technology AAS Degree (ABT3) Work-based program available on-site and at the Clarkesville, Blairsville, and Currahee Campuses

Entrance Dates ......................................................................................................................................................... Vary Length of Program ............................................................................................................................................. 5 Terms Credit Hours Required for Graduation ........................................................................................................................ 69

Purpose: The Applied Business Technology degree program provides students customer service specialty courses, general education courses, work experience in a related area, and a series of courses in a specialty area. Graduates will receive a degree in Applied Business Technology and have qualifications to work in a variety of fields based on the student's area of specialty.

Admission Requirements:

Age 16 or older

High school diploma or GED

Completion of application process including placement test; or provide SAT or ACT scores less than five years old

Program Courses Credits

General Core Courses Total 15 credit hours Area I Language Arts/Communication 3 ENGL 1101 Composition and Rhetoric (required)

Area II Social/Behavioral Sciences 3

Area III Natural Sciences/Mathematics 3 (one of the following required) MATH 1101 Mathematical Modeling MATH 1103 Quantitative Skills and Reasoning MATH 1111 College Algebra MATH 1127 Introduction to Statistics

Area IV Humanities/Fine Arts 3

General Education Elective from any area 3

Contact program advisor for program-specific courses, and see General Education Requirements for Associate Degrees for course options.

Occupational Courses Total 29 credit hours APBT 2101 Applied Business Technology Field Experience/Internship I 3 APBT 2102 Applied Business Technology Field Experience/Internship II 3 *APBT 2103 Applied Business Technology Field Experience/Internship III 3 *APBT 2104 Applied Business Technology Field Experience/Internship IV 3 COLL 1010 College and Career Success Skills 3 MKTG 1100 Principles of Marketing 3 MKTG 1161 Service Industry Business Environment 2 MKTG 1162 Customer Contact Skills 4 MKTG 1163 Computer Skills for Customer Service 2 MKTG 1164 Business Skills for the Customer 2 MKTG 1165 Personal Effectiveness in Customer Service 1

Completion of the following specialization is required: Leadership (8LS3) Total 25 credit hours ACCT 1100 Financial Accounting I 4 MGMT 1100 Principles of Management 3 MGMT 1105 Organizational Behavior 3 MGMT 1115 Leadership 3 MGMT 1120 Introduction to Business 3 MGMT 1125 Business Ethics 3 MGMT 2135 Management Communication Techniques 3 MGMT 2215 Team Project 3 *Approved courses related to work environment or desired career may be substituted for these courses.

Estimated cost of books and supplies for full program is approximately $2,500.

NGTC Course Catalog / Student Handbook 2017 – 2018 PROGRAMS OF STUDY – APPLIED BUSINESS TECHNOLOGY

Page 103 of 305 August 2017

Applied Business Technology Diploma (ABT2)

Work-based program available on-site and at the Clarkesville, Blairsville, and Currahee Campuses

Entrance Dates ......................................................................................................................................................... Vary Length of Program ............................................................................................................................................. 4 Terms Credit Hours Required for Graduation ........................................................................................................................ 51 Purpose: The Applied Business Technology diploma program provides students customer service specialty courses, general education courses, work experience in a related area, and a series of courses in a specialty area. Graduates will receive a diploma in Applied Business Technology and have qualifications to work in a variety of fields. Upon completion of this diploma, graduate will also receive a Certified Customer Service Specialist certificate. Admission Requirements:

Age 16 or older

High school diploma or GED

Completion of application process including placement test; or provide SAT or ACT scores less than five years old Program Courses Credits

Basic Skills Courses Total 12 credit hours COLL 1010 College and Career Success Skills 3 ENGL 1010 Fundamentals of English I 3 MATH 1012 Foundations of Mathematics 3 PSYC 1010 Basic Psychology 3

Occupational Courses Total 20 credit hours APBT 2101 Applied Business Technology Field Experience/Internship I 3 APBT 2102 Applied Business Technology Field Experience/Internship II 3 *APBT 2103 Applied Business Technology Field Experience/Internship III 3 MKTG 1161 Service Industry Business Environment 2 MKTG 1162 Customer Contact Skills 4 MKTG 1163 Computer Skills for Customer Service 2 MKTG 1164 Business Skills for the Customer 2 MKTG 1165 Personal Effectiveness in Customer Service 1 Completion of the following specialization is required: Leadership (8LE2) Total 19 credit hours ACCT 1100 Financial Accounting I 4 MGMT 1100 Principles of Management 3 MGMT 1115 Leadership 3 MGMT 1120 Introduction to Business 3 MGMT 2135 Management Communication Techniques 3 MGMT 2215 Team Project 3 *Approved course related to work environment or desired career may be substituted for this course. Estimated cost of books and supplies for full program is approximately $1,500. For more information about graduation rates, the median debt of students who completed the program, and other important information, please visit our website at https://northgatech.edu/mvc/programs-of-study/gainful-employment/applied-business-technology

NGTC Course Catalog / Student Handbook 2017 – 2018 PROGRAMS OF STUDY – APPLIED BUSINESS TECHNOLOGY

Page 104 of 305 August 2017

Certified Customer Service Specialist Certificate (CC81)**

Work-based program available on-site and at the Clarkesville, Blairsville, and Currahee Campuses

Entrance Dates ............................................................................................................................................... Fall, Spring Length of Program ............................................................................................................................................... 1 Term Credit Hours Required for Graduation ........................................................................................................................ 11 Purpose: The Certified Customer Service Specialist (CCSS) certificate program provides training in the core interpersonal and technical skills required to deliver exceptional customer service in a broad range of customer contact jobs. Admission Requirements:

Age 16 or older

High school diploma or GED

Completion of application process including placement test; or provide SAT or ACT scores less than five years old Program Courses Credits

MKTG 1161 Service Industry Business Environment 2 MKTG 1162 Customer Contact Skills 4 MKTG 1163 Computer Skills for Customer Service 2 MKTG 1164 Business Skills for the Customer 2 MKTG 1165 Personal Effectiveness in Customer Service 1 Estimated cost of books and supplies for full program is approximately $250. **This certificate is only awarded through completion of Applied Business Technology Diploma (ABT2).