national quality assurance...

National CASA Quality

Assurance Standards

(QAS)

PROGRAM SELF-ASSESSMENT

GINA A. JAMES

CHILD ABUSE & NEGLECT AND PROGRAMS DATABASE MGR

CASA OF THE PIKES PEAK REGION

COLORADO SPRINGS, CO

JUNE 2, 2015

ginaj@casappr.org (719) 447-9898 x1012

Introduction

The program self-assessment can be overwhelming for

programs, big and small. This workshop walks you through

the nuts and bolts of building your core team, organizing

your materials, identifying areas of need, maximizing the

resources from National CASA, and when to reach out to

National CASA staff for help.

Session Goals

How to develop a strong QAS team.

How to organize, strategize, plan, monitor, and control the

6-month QAS process.

Understand the impact of a well-planned and executed

program self-assessment.

Improve your agency’s scored results through thorough

examination.

Understand the connection between how your agency is

managed inwardly with how your agency is received

outwardly.

Laying the Foundation

https://www.interaction-design.org/ux-daily/574/using-ux-skills-to-drive-organizational-change

Who Has Gone Through the QAS?

What worked well?

What did not work well?

What, if anything, would you do differently?

http://mamairisjourneythruwonderfullife.blogspot.com/2011/10/success-or-failure.html

Developing Your Core Team

Who will be the project leader?

Selecting your staff.

Selecting your board members.

Selecting your volunteer advocates.

Selecting your community member (optional).

Planning Your Timeline: When?

When and how often to meet.

http://www.dreamstime.com/royalty-free-stock-photography-calendar-pages-image20023277

Planning Your Timeline: What?

What you should be doing when you meet.

http://www.misterkleen.com/quality-assurance/

Planning Your Timeline: Who?

Who should be around the table at each

meeting?

http://www.taskpbsi.com/career-opportunities/

Organizing Your Materials and

Resources

How to access your soft (electronic) material

and resources. www.casaforchildren.org

How to organize your soft and hard versions.

How to manage all the material.

http://cliparts.co/clipart/202158 http://www.theemailadmin.com/2012/12/teach-your-users-to-manage-their-inbox-with-rules/

Unraveling Your Agency’s Internal

Processes

Core work of the self-assessment.

Picking it apart.

Asking the hard questions.

Be honest with yourselves.

Unanswered areas for follow-up.

Resist the urge to “check-it-off”, without closer

inspection: Prove it!

When to Bring in Other Key

Stakeholders

Executive Director

Operations Director

Human Resources Director

Volunteer Services Director

Resource Development Director

PR/Marketing Director

Core Program Director

National CASA Support http://www.pmi.org/learning/professional-development/career-central/8-career-tips-for-newbie-project-managers.aspx

Tightening Up the Nuts and Bolts

What now?

How to know if you have assessed all areas.

Indicators of compliance.

Putting it all back together.

http://es.dreamstime.com/imgenes-de-archivo-libres-de-regalas-tuerza-y-un-tornillo-image16062809

http://www.dreamstime.com/stock-images-bolts-nuts-creative-abstract-industrial-business-concept-macro-view-shiny-metal-white-background-reflection-effect-image33949754

The Upload Process

What is this all about?

Who should do this?

How much time does this take?

Technical problems.

http://collaborative-tools-project.blogspot.com/2013/06/inserting-google-doc-link-into-google.html

Growing UP!

Raising your score.

Learning from self-inspection.

http://www.dreamstime.com/stock-photo-report-card-new-green-inside-yellow-envelope-isolated-white-background-image45353042

http://www.slideshare.net/oeconsulting/tpm-selfassessment-by-operational-excellence-consulting

Questions and Contact Information

Questions?

********************************

Contact me:

Gina A. James

ginaj@casappr.org

(719) 447-9898 x1012 (If you email me, please put “QAS Presentation” in the subject line).