“musanada” sms notification project case study
Post on 06-Dec-2021
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Contact Person : Shaikha SaeedContact Number : +971505522170Email Id: Shaikha.Saeed@musanada.com
Number of Employees: 17000+Number of Users : 8000+
Abu Dhabi General Services “Musanada” was established by His Highness Sheikh Khalifa
bin Zayed Al Nahyan in December 2007 as a shared service company serving the
Government of Abu Dhabi. Musanada is an integral component of the Emirate’s vision of
becoming one of the top governments in the world and contributes directly to the goal of
“World Class shared services to the Abu Dhabi Government”.
Musanada’s shared services are grouped across 3 domains; Building Services, Technology
Services and Business Support Services. Its core mission focuses on bringing together and
providing services that are common to multiple entities by establishing and managing the
efficient, effective and economic delivery of support services to the Government of Abu
Dhabi.
Profile
Project Outline– SMS Notification
Resources :
Project Manager - 1
Techno Functional Expert - 1
DBA - 1
Third Party Vendor: Reson8
Modules Implemented: SMS Notification
Contract Period :
Project Kick off Date: 14-Aug-2012
Project Go Live Date: 31-Dec-2012
• ADG HRMS is enhancing the current offering through expanding the current
HRMS solution by implementing SMS Notification which will send user friendly
SMS notifications (in English / Arabic) based on certain pre-defined actions.
• The employee will be notified of an action without logging in the system and thus
providing more convenience to end users.
• E.g. when employee’s leave request is approved, a SMS notification will be sent to
him / her notifying of the same.
Business Problem / Business Need
• It was a very demanding project with Tight timelines. The SMS Service provider
was changed by the client just 20 days before the Go Live date.
• Entire Bolt On Solution.
• The number from which the employees will receive SMS should be uniform and
user friendly.
Challenges
Our Result Oriented Approach
• Project Management
— Agreed on scope up front
— Maintained a “parking lot” for items to be considered after go live
— Maintained a list of issues
— Set up Intermediate milestones
— Weekly Review meetings
• Project Schedule
— Ensured that the project phases and milestones are aligned with important business
considerations
— Expectations were set that going-in schedule is subject to change
— Initial phase was a “bug hunt” to try and find obvious glitches
— Followed “Pilots”, perform formal tests with business users
• Custom Objects:
— Since the entire solution was custom built, the clarity of requirements played an
important role . All custom objects were built only after official signoff by the client.
— The SMS texts were defined in HRMS system in order to reduce dependency on Third
party system.
— Thorough Testing
• Testing
— We ensured that the client had comprehensive test scripts to cover all processes
— We involved the business team in providing test cases on real time scenarios
Our Result Oriented Approach (Contd.)
• Cutover Events: During this project, we ensured the below Cut Over Events
— Cut over planning starts early in the project.
— Communicate Well
o No surprises
o Assume nothing
— “Cut over Plan”-instructions should be detailed enough that others could do the
steps in someone’s absence.
— Timed the steps.
— Developed a communication plan, fallback plan, 24x7 contact list (including key
third- party vendors), Go/no-go decision support.
— Allowed time for internal Service Management team cross verification before
the system is open for business on the first day after cutover.
Our Result Oriented Approach (Contd.)
Benefits of SMS Notification Project
• Improves Employee, Manager, and Administrative Productivity: The employees are
notified of various events without logging in the system ( for the cases where an
employee is out for a meeting or after Office hours). This really helps in increasing the
productivity of the workforce.
• Expense/Operating Savings - The benefits of Expense/Operating Savings help reduce
the operating costs of an organization. These are measurable costs which would be
typically found on an organization's income statement. Reduction or elimination of
these costs contributes to the improved financial health of the organization and
helps attain a rapid return on investment.
Benefits of SMS Notification Project(Contd.)
• Revenue/Service Delivery Improvements: These are much softer benefits that can be
derived as a result of specific costs reductions or productivity improvements. Enabling
greater business insight into business processes helps uncover problem areas and
streamline policies, which helps create a solid business balance between people, processes
and technology, which are the three key items that leading organizations keep in balance in
order to succeed.
Senior Management Commitment
Strict adherence of Project Plan and scope
Quick Resolution of Project Issues
Clearly defined Project Goals and Expectation
Senior Management involvement in communicating Project Goals
Key Users involvement in designing, building and testing new system
Dependency with external systems clearly identified
Sign offs on time
Critical Success Factors
• Expert Functional / Technical Analysis to
— Analyze and Map business requirements
— Provide Robust solutions
— Have Solution build as per industry standards
— Simplicity and extensibility in solution provided
• Project Implementation Methodology
— Oracle ABF Methodology
— Strong Project Management
— Deliverables on time during project life cycle.
— 100% Success Guaranteed
Why Evosys
Thank You
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