minnesota 2-1-1 statewide vision

Minnesota 2-1-1 Statewide Vision

To make a positive difference in people’s lives by strengthening the ways people throughout Minnesota and western Wisconsin access help and engage in community life

2-1-1 in Minnesota/Western Wisconsin

Free, confidential, anonymous call Staffed 24/7 Access from all 87 counties in Minnesota;

Douglas, Pierce, Polk and Saint Croix counties in Wisconsin

Dial 211 From: Any landline phone; AT&T, Sprint and Verizon Wireless cell phones

Dial 800-543-7709 or 651-291-0211 from cell phones

Northwest RegionTri-Valley Opportunity

Council2-1-1 Northwest

Central RegionUnited Way of

Central MinnesotaUnited Way 2-1-1

Southeast Region 2Great Rivers 2-1-1

Gundersen Lutheran Medical Center

North Central Region

2-1-1/First Call

Southeast Region 1 Data HubData Only

United Way 2-1-1United Way of Olmsted County

United Way 2-1-1 RegionGreater Twin Cities United

WayUnited Way 2-1-1

United Way of Greater Duluth 2-1-1

Local Call Center

Regional Call Center Partners

Twin Cities 2-1-1 CallCenter

Accreditation by AIRS Utilization of certified I&R specialists and

Resource Specialists Call volume tracking Report capabilities AIRS/2-1-1 LA County Taxonomy of Human

Services Service available in multiple languages

2-1-1 Database

Over 9,000 agencies listed as of 2012 Over 23,000 services listed as of 2012 All 2-1-1 call centers in Minnesota use the

same database and have access to all of the agencies and services in it

Searchable by name, type of service, area served and/or physical location

2-1-1 Resources in Wisconsin

Agencies physically located in Douglas, Pierce, Polk and Saint Croix counties can be found at http://www.211unitedway.org

Agencies physically located in Wisconsin outside of the above counties that serve everyone in the state can be found at http://www.referweb.net/grir/

Call 2-1-1 for resources available anywhere in Wisconsin

2012 Referrals

Over 250,000 calls were received in 2012 Nearly 450,000 referrals were made In 2012, 136 calls came in from Pierce County

residents and 297 referrals were made 15% of all callers are first time callers

Basic Needs

Food Housing/Shelter Material Goods Transportation Utilities

Consumer Services

Consumer Assistance and Protection Consumer Regulation Money Management Tax Organizations and Services

Criminal Justice and Legal Services

Courts Criminal Correctional System Judicial Services Law Enforcement Agencies and Services Legal Services

Education

Educational Institutions and Schools Educational Programs Educational Support Services

Environmental Quality

Environmental Protection and Improvement

Public Health Public Safety

Health Care

Medical Care Health Screening and Diagnostic Services Health Supportive Services Human Reproduction Health Facilities Rehabilitation Services Specialized Treatment/Medicine

2-1-1 Wisconsin Flu Clinic Finder

www.wisconsinfluclinic.info Users can enter their zip code and find flu

clinics located near their zip code Information includes clinic location,

eligibility requirements, intake procedure, fees, documents required, method of payment, hours and languages staff speak

Income Support and Employment

Employment Public Assistance Programs Social Insurance Programs Temporary Financial Assistance

Individual and Family Life

Death Certification and Burial Arrangements

Domestic Animal Services Individual and Family Support Services Leisure Activities

Individual and Family Life (cont.)

Mutual Support Social Development and Enrichment Spiritual Enrichment Volunteer Opportunities

Mental Health and Substance Abuse Services

Counseling Approaches and Settings Mental Health Care Facilities Mental Health Evaluation and Treatment Mental Health Support Services Substance Abuse Services

Organizational/Community/International Services

Arts and Culture Community Economic Development and

Finance Community Facilities/Centers Community Groups and

Government/Administrative Offices Community Planning and Public Works

2-1-1 Access to Information During and After a Disaster

A statewide communication infrastructure already in place

Pre-existing disaster resources and the ability to change and add new information as it arrives

24/7 live coverage with multilingual access

2-1-1 and Local Disasters

Hurricane Katrina – 2005 35W Bridge Collapse – 2007 Floods Extreme Heat: Cooling shelters Tornadoes with large-scale damage

Organizational/Community/International Services (cont.)

Donor Services Information Services International Affairs Military Service Occupational/Professional Associations Political Organization and Participation

United Way 2-1-1 Promotional Materials

Brochures in English/Spanish and Hmong/Somali

Fact sheets Posters in English, Hmong, Somali and

Spanish Go to

https://www.unitedwaytwincities.org/campaign/materials/ and click on United Way 2-1-1 to download or order materials

Website

Website launched December 20, 2011 (http://www.211unitedway.org)

25% of total referrals 2-1-1 provided in 2012 came from people using our website

Information pulled from 2-1-1 database of resources (CTK software)

Updated each day, once a day

Database Search Options

Four ways to search for agency/service information

Sort results by distance, name, city, county or zip code

Search tips User ability to send search results by e-mail

to another person

Website Tools for Professionals

Registration, login and profile creation for professional users

Agency staff can request updates to be made to their agency’s information in the database

Save favorite searches View recent searches in historical format

Other Website Features

Service Bulletins: Community events Help videos for public users and

professional users Map and driving directions linked to

agencies

Future Website Features in 2013

Instant message chat between website users and 2-1-1 staff

Ability for professionals to run reports and utilize collaboration tools

Inclusion of a message when emailing search results

Visible update contact field for each agency

Future Website Features in 2013

Professional ability to associate themselves with multiple agencies

Printing of select agencies from search results, rather than having to print all

Service bulletins organized by area event is located

Contact me at:

Kristen FogertyCeridian

United Way 2-1-13311 East Old Shakopee Road

HQ2EMinneapolis, MN 55425

651-994-2719kristen.fogerty@ceridian.com

Facebook: Kristen Fogerty UnitedWay