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Ipsos Mori Methodology
All participants fulfilled three key criteria: they worked for companies which were headquartered in these countries, they used some form of mobile computing and/or a computer at their place of work and they worked for companies that employ 250 people or fewer.
Interviews were conducted online via the Ipsos Interactive panel between 9th January and 9th February 2015. Data are
unweighted.
250
Ipsos MORI interviewed 5,555 employees of SMBs (Small to Medium-sized Businesses) in the following countries: Great Britain, Poland, Spain, the Netherlands, the Czech Republic, Denmark, Italy, Belgium, Sweden, Switzerland, Hungary, Romania, Ukraine, Greece, Norway and Finland.
Snapshot of SMB Workers
4% spend over 60 minutes
commuting to and from
work each day
9% Work 51+ hrs per
week
84% say they are contactable
by work outside
working hours
SMB Workers receive an average of
16work
emails per day
& an average of
16 personal
emails per day
Information overload
12% agree always
overloaded with emails
and information
62% disagree that this is the
case
12%
17%
17%
19%
20%
24%
26%
27%
28%
28%
28%
29%
31%
31%
34%
35%
47%
Switzerland
Finland
Ukraine
Sweden
Denmark
Czech Republic
Norway
Europe
Great Britain
Poland
Spain
Belgium
Netherlands
Hungary
Romania
Italy
Greece
Mobility
The Mobile Revolution
25% of SMBs that
use mobile services more
intensively see their revenues
growing up to 2x faster
and add jobs up to 8x
faster than their peers
Greater mobile adoption by
SMEs can create jobs. If more
SMEs expand their businesses at
the rate of the mobile leaders,
7 million more jobs
could be added in the
six countries evaluated.
Boston Consulting Group
https://www.bcgperspectives.com/content/articles/telecommunicati
ons_technology_business_transformation_mobile_revolution/
Mobility not yet the new normal
31% say they don't need to
be present to get their
work done
69% say yes they need to be
present to get their jobs
done
50%
51%
53%
53%
55%
57%
57%
61%
63%
63%
65%
66%
66%
69%
74%
76%
81%
Ukraine
Norway
Denmark
Sweden
Great Britain
Finland
Greece
Europe
Italy
Netherlands
Spain
Belgium
Hungary
Switzerland
Czech Republic
Poland
Romania
It is not possible to work remotely
My work is attendance based 38%
55%
46% 42% 40%
100%
I can choose where I get my work done
I can choose when I get my work done
I regularly do additional work outside of normal work hours
use desktop computer
laptop
smartphone
tablet
The devices they use for work
59%
63%
63%
65%
70%
74%
74%
75%
76%
77%
78%
78%
79%
81%
82%
82%
85%
Finland
Denmark
Norway
Sweden
Great…
Europe
Netherla…
Poland
Belgium
Hungary
Switzerla…
Ukraine
Italy
Romania
Czech…
Spain
Greece
Desktop Computer
62%
59%
62%
58%
56%
59%
51%
61%
56%
53%
59%
65%
63%
67%
56%
54%
66%
Laptop Smartphone
59%
47%
50%
58%
39%
44%
41%
40%
42%
38%
43%
42%
50%
38%
30%
55%
51%
iPad / Tablet
20%
27%
24%
21%
23%
22%
22%
15%
22%
9%
28%
19%
34%
19%
12%
27%
31%
Start Start
10% Use all 4 devices
– desktop,
laptop, tablet &
smartphone
9% use a
smartphone &
laptop only
StartStart
29% use a desktop PC
only
12% Use desktop,
laptop, &
smartphone
StartStart
23%
30%
13%
25%
53%
32%
14%
9%
Who owns the devices…
4%
10%
13%
14%
15%
15%
16%
16%
18%
18%
19%
22%
23%
31%
31%
32%
36%
45%
38%
30%
24%
28%
43%
26%
25%
22%
34%
27%
30%
20%
19%
19%
16%
16%
Ukraine
Romania
Switzer land
Czech Republic
Great Britain
Greece
Belgium
Hungary
Nether lands
Poland
Europe
Italy
Spain
Finland
Norway
Denmark
Sweden
Personal Smartphone Employer owned Smartphone
Impact of mobile technology
Helps me save time
& boosts
productivity so that I
can better balance
work & family or
personal life
Makes me more
productive when out
of the office
Takes quality time
away from my
personal life as it
makes it harder to
escape work
Makes work more
demanding as
there's an overload
of too much
information and
47% 17% 46% 22% 38% 31% 42% 24%
agree agree agree agree disagree disagree disagree disagree
Getting things done at work
68% say email is most
important to get
the job done 59% say
phonecalls
57% Face to face
meetings
Communicating
55%
60%
60%
61%
63%
63%
64%
67%
68%
68%
68%
70%
71%
71%
71%
71%
83%
Poland
Denmark
Norway
Spain
Czech Republic
Romania
Sweden
Europe
Hungary
Nether lands
Switzer land
Greece
Belgium
Great Britain
Italy
Ukraine
Finland
60%
42%
43%
49%
57%
57%
51%
53%
62%
56%
59%
51%
55%
49%
53%
62%
56%
66%
56%
66%
33%
50%
61%
57%
49%
54%
24%
57%
55%
39%
48%
33%
54%
29%
Responsiveness
29%
21%
38%
4%
17%
18%
2%
52%
12%
12%
14%
15%
17%
17%
17%
21%
12%
21%
17%
32%
24%
28%
40%
31%
36%
14%
15%
14%
15%
15%
15%
18%
17%
27%
19%
23%
11%
20%
18%
18%
27%
24%
Finland
Denmark
Belgium
Norway
Nether…
Sweden
Switzer land
Great Britain
Italy
Europe
Hungary
Romania
Czech…
Poland
Ukraine
Greece
Spain
Within 1 hour Within 4 hours
A ‘productive’ day at work means…
ticking off everything
on 'to-do' list
leaving
work on time
generate
new business
zero email
in inbox
helping out
co-workers
feel like they have
an impact
attending
all meetings
38%
47%
57%
38%
31%
50%
45%
30%
31%
42%
48%
57%
35%
58%
44%
70%
47%
77%
77%
77%
77%
79%
81%
82%
82%
83%
83%
83%
83%
84%
84%
85%
86%
89%
Czech Republic
Nether lands
Spain
Sweden
Finland
Switzer land
Europe
Norway
Denmark
Great Britain
Greece
Ukraine
Belgium
Hungary
Italy
Poland
Romania
What would help…
30%
24%
23%
13%
11%
Keeping up with it all
28% eat lunch
away from
their desk
35% drink coffee
37% take regular
breaks
10% get some
exercise
3%
3%
5%
5%
6%
7%
7%
7%
7%
8%
8%
8%
8%
8%
10%
11%
11%
31%
36%
21%
27%
35%
23%
25%
33%
50%
17%
29%
33%
36%
37%
19%
24%
25%
14%
18%
24%
19%
18%
19%
13%
11%
20%
23%
18%
18%
18%
28%
9%
19%
18%
7%
4%
5%
4%
6%
6%
4%
7%
4%
4%
6%
4%
6%
11%
18%
6%
4%
Spain
Poland
Denmark
Nether lands
Czech Republic
Belgium
Ukraine
Italy
Finland
Norway
Europe
Hungary
Sweden
Switzer land
Greece
Romania
Great Britain
Skip lunch Eat lunch at my desk Eat lunch away from my desk Eat lunch out at a café or restaurant
Lunch habits
7%
7%
10%
11%
13%
19%
22%
22%
23%
24%
24%
25%
25%
27%
27%
32%
40%
21%
26%
17%
10%
18%
30%
17%
14%
21%
9%
12%
14%
11%
22%
12%
17%
20%
11%
15%
12%
16%
0
1%
7%
3%
6%
14%
5%
5%
7%
14%
4%
4%
5%
5%
4%
10%
7%
4%
4%
4%
2%
9%
3%
2%
3%
7%
2%
6%
3%
2%
Spain
Sweden
Italy
Switzer land
Denmark
Norway
Europe
Nether lands
Romania
Czech Republic
Poland
Belgium
Hungary
Finland
Greece
Great Britain
Ukraine
Take regular breaks to recharge Get some exercise Take naps Meditate
Well-being
21%
29%
32%
35%
35%
36%
36%
37%
38%
39%
40%
40%
45%
48%
51%
51%
57%
35%
30%
15%
41%
43%
36%
41%
31%
26%
31%
35%
27%
48%
39%
38%
29%
24%
Spain
Italy
Great Britain
Denmark
Switzer land
Belgium
Ukraine
Czech Republic
Nether lands
Europe
Norway
Sweden
Finland
Romania
Greece
Poland
Hungary
Socialize with colleagues Drink coffee or other caffeinated beverages
Social at work
Business Success
Use of IT by SMBs
We're updating our processes and putting them online
Almost paperless, very connected online and a lot of our processes are automated
High volumes of paper in our day to day work and most of our processes are offline
22%
40% 23%
18%
44%
25%
13%
16%
17%
18%
19%
22%
22%
23%
24%
24%
24%
24%
25%
27%
27%
31%
31%
47%
36%
34%
42%
36%
40%
29%
50%
44%
50%
33%
37%
44%
45%
42%
41%
36%
21%
28%
24%
17%
25%
23%
33%
21%
18%
15%
33%
28%
18%
18%
26%
17%
20%
Denmark
Sweden
Norway
Netherlands
Great Britain
Europe
Finland
Greece
Belgium
Czech Republic
Italy
Spain
Switzerland
Romania
Ukraine
Hungary
Poland
We're almost paperless, very connected online and a lot of our processes are automated and online
We're updating our processes and putting them online, but we still use paper for some processes
We use high volumes of paper in our day to day work and most of our processes are offline
Benefits of IT…
Better service for
customers
25% improved
productivity
32% Faster access to critical
info
23% Closer to
customers
20% Anytime,
anywhere work
16% improved
security
29%
13%
29% Greater internal
communication & collaboration
22%
27%
17%
19%
32%
Have Resulted Would Achieve
Priority for the Business
36%
24%
24%
30%
15%
46%
46%
45%
43%
39%
34%
33%
31%
30%
27%
25%
24%
24%
24%
21%
20%
18%
Greece
Romania
Ukraine
Italy
Hungary
Poland
Czech Republic
Europe
Spain
Great Britain
Belgium
Sweden
Norway
Switzerland
Denmark
Finland
Netherlands
Think it’s a priority to use technology to reduce costs
Make their job easier
…and for the employees
Make them more productive
Work anytime, anywhere
28%
30%
34%
8%
Sometimes
Regularly
Only Occasionally
Never
25%
49% Flexible
work week
Too much
work to do
Clients
expect it
Fits my life
better
34%
23%
14%
16%
16%
16%
16%
17%
17%
20%
22%
23%
26%
26%
27%
27%
28%
33%
40%
Finland
Czech Republic
Poland
Spain
Ukraine
Italy
Romania
Sweden
Hungary
Europe
Great Britain
Nether lands
Denmark
Norway
Switzer land
Greece
Belgium
14% 6%
9%
12%
4%
7%
7%
14% 6%
9%
11%
12%
9%
7%
8%
5%
9%
Remote
Desktop
Cloud
service
Personal
Transfer
Cloud
File
Transfer
Yes my company is aware
that I access files by using
my personal mail or cloud
file transfer
45% 40% 34% 19%
29%
29%
33%
34%
34%
35%
39%
40%
40%
40%
45%
46%
47%
47%
49%
50%
52%
Czech Republic
Belgium
Poland
Ukraine
Romania
Great Britain
Nether lands
Europe
Switzer land
Denmark
Norway
Hungary
Finland
Sweden
Spain
Greece
Italy
Email Cloud Service
39%
21%
47%
60%
50%
24%
20%
29%
34%
14%
16%
27%
29%
16%
32%
47%
31%
Transfer through personal email
14%
18%
18%
22%
23%
22%
19%
21%
19%
13%
18%
19%
33%
19%
20%
28%
31%
Transfer through cloud service
Getting work done: anytime, anywhere
4% during the commute
(public transport)
24%
first thing in the
morning
22% right after the evening
meal
17% while on holiday
9%
9%
9%
13%
14%
14%
15%
16%
17%
17%
19%
19%
19%
21%
22%
24%
24%
Hungary
Finland
Norway
Sweden
Czech Republic
Poland
Spain
Romania
Europe
Denmark
Greece
Italy
Great Britain
Nether lands
Switzer land
Ukraine
Belgium
17%
17%
15%
23%
24%
16%
21%
32%
21%
15%
21%
24%
22%
13%
24%
23%
24%
3%
5%
1%
3%
4%
6%
7%
14%
6%
2%
19%
7%
3%
5%
6%
6%
5%
Home Office Commute Meeting Asleep Shower
Inspiration comes best ‘unplugged’
Car
It’s not just work…
Work devices but for personal use…
62% 38%
1 x
week
Every
Day
Every
other
Day
Once a Month or less
97%
3% 73%
10% 14%
No Yes
Once a month or more
Those who use an employer-owned device for work say they use it for
social networking, gaming, online shopping or personal email.
No Hard Drive
In the Cloud
Have their data backed-up…
‘Homing from Work’…
17%
29%
34%
30%
20%
…with their manager’s consent
63% 12%
8%
1%
2%
3%
3%
2%
3%
4%
4%
4%
3%
5%
5%
6%
8%
7%
7%
10%
1%
2%
1%
3%
4%
4%
3%
4%
4%
5%
5%
6%
6%
4%
6%
6%
8%
Norway
Denmark
Finland
Nether lands
Sweden
Belgium
Great Britain
Europe
Hungary
Ukraine
Czech Republic
Romania
Spain
Switzer land
Greece
Poland
Italy
Not allowed & have to keep it secret
Not allowed and social media, gaming, shopping sites are blocked
Have manager’s approval
Outside of regular working hours
Not allowed but do it anyway
What’s most important for employees…
69%
67%
62%
61%
Work/life balance Job Security Salary Promotion Prospects
64%
65%
66%
66%
67%
70%
71%
72%
73%
74%
74%
76%
76%
79%
82%
82%
87%
Norway
Denmark
Sweden
Ukraine
Switzer land
Nether lands
Great Britain
Czech Republic
Europe
Finland
Italy
Belgium
Spain
Poland
Hungary
Greece
Romania
70%
63%
67%
66%
69%
62%
64%
85%
72%
69%
75%
73%
73%
87%
83%
79%
85%
63%
52%
59%
89%
62%
60%
58%
83%
71%
63%
79%
70%
75%
88%
86%
86%
88%
18%
11%
26%
56%
30%
24%
23%
28%
37%
29%
52%
36%
40%
58%
50%
59%
73%
An extra hour in the day…
Work Family Health Relax Social Pets Sleep
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