micro business solutions, belgrade projects done office@micro-bs.com dušan dimitrijević, mcp,...

Micro Business Solutions,Belgrade

Projects done

www.micro-bs.com

office@micro-bs.com

Dušan Dimitrijević, MCP, project manager

dusan@micro-bs.com

CM Helpdesk - functionality

• Allows complete tracking and organization over client/company activities

• CCM/CRM based on customer demands and/or internal work orders

• Message exchange related to specific activity flow

• Statuses, expences, planning• Web access for customers

CM Helpdesk - overview

CUSTOMERS(WEB)

Midpointresources

Endpointresources

WEB CONTACT MANAGER

Back-endsystems

Synchronous / Asynchronous contact• Phone• email• Fax• Voice mail• SMS ...

• Check• Prioritization• Routing

• Planning• Work

Enterprise resource planning

CM Helpdesk - application logic

• Clients (companies, persons, employees, workplaces...)

• Security (users, roles)

• Items (specific items and types)

• Activities

• Document management

• Independent classification (companies, activities, items etc.)

CM Helpdesk – Activity model• Different types of activities

– folders, requests, projects, tasks, work orders...– messages, news, knowledge base, forum:

threads & posts...• All records are hierarchically related• Activity type denote meaning and behavior• Allowed relations to other functionalities:

– Items, specifc items, attachments, expenses, permissions

Project: Problem 1

CM Helpdesk – Activity flow example

Client request – Problem 1

Work order 1

Check, routing

Item 22

Task 1

Task 2

Work order 2

Work order 3

$

$

Work order 4 $

Knowledge baseItem

Status: in progressStatus: finished

Report examples:• All expences for Problem 1• All time spent on chosen Project(s)• Knowledge base:

• solution search for specific item and problem...

CM Helpdesk – implementations

www.micro-bs.com/crmdemo/login.aspx

B2C KupOn – features

• Web shop portal with power to work as stand alone application

• B2C Algorithms are implemented as modules and web controls

• Multiple article price types, with capabillity to define their priority

• Advanced administration as Windows application

• Multilanguage and multicurrency

B2C KupOn - overviewIn

ternet

B2C WEB Portal(IIS 5.0/6.0, MS Framework 1.1)

B2C WEB Portal(IIS 5.0/6.0, MS Framework 1.1)

MSSQL Server 2000

\Oracle

MSSQL Server 2000

\Oracle

Intran

et

Administration – Windows Application

MSDEMSDE

CustomersCustomers Banners administratorsBanners administrators

REPLICATIONREPLICATION

B2C KupOn – products logic• Easy catalog browsing

• Dynamical attributes

• Simple and advanced product search

• Shopping cart (basket)

• Cross selling

• Bundle selling

• Recommended products

• Questionnaire

B2C KupOn – multiple skins

www.micro-bs.com/kupon

CMS CatMan - features

• A complete solution - data integration and aggregation tool,

• Provides access to static and dynamic supplier data

• Based on industry standards

• Scales with no loss in performance

• Easy to use

CMS CatMan - overview

Catalog group A

Company A

•CatalogCompany B

•CatalogCompany C

•Catalog

Catalog group B

Company X

•CatalogCompany Y

•CatalogCompany Z

•Catalog

Catalog group C

Company 1

•CatalogCompany 2

•CatalogCompany 3

•Catalog

Catalog group D

Company m

•CatalogCompany n

•CatalogCompany o

•Catalog

CMS CatMan – catalog overview

Catalog group ACompany A (supplier)

Catalog

Company B(dealer)

Calc.Rules

Import Action

VirtualCatalog

Company C(dealer)

Calc.Rules

Import Action

VirtualCatalog

Company D(sub-dealer)

Calc.Rules

Import Action

VirtualCatalog

Price change

CMS CatMan – component logic

• Administration module - global administration task

• Connectivity module - manage online connected system

• User module – complete user administration• Structure – building catalog/catalog

group/class/attribute structure• Calculation – Managing Custom Calculations• Price – Managing Promotions• Item – Complete Item Management

• Support and full organization of parcel delivery

• Parcels are grouped to shipments to cut expenses

• Clients requests handled on every level: web, phone, sms requests

• WAP parcel tracker

Intertrans - Parcel Distribution

Infos – Exhibition manager

• Support for organizing exhibitions

• Event tracking and tools for exhibition success analysis

• Separate access and functionallity for exhibitors, lecturers, journalists and visitors

JpGSZ

• Part of the Slovenian e-government system• Handles large amount of information needed for

land tax calculation• web application for government institutions and

tax payers • Graphical display on the web with full vectorized

map (with unlimited zoom in/out)• Import/export studio supporting data exchange

between government institutions (XML)

Billboard positioning – Alma Quattro and Metropolis

• Intranet application for– selling– planning– administration– management– offerings– analysis

of billboard campaigns

Questions?

www.micro-bs.com

dusan@micro-bs.com