leveraging your company's devops transformation (appsec usa 2014)

Where the Security Rubber Meets the DevOps Road

Understanding Your Company’s DevOps Transformation (so you can leverage it for your own goals)

@damonedwards

devopscafe.org

DevOps Consulting

Automation Design

OperationsTools

Security Expert

Giving the customer...•What they want•When they want it•At the lowest cost possible

OpsDev

OpsDev

DevOps Problems!

Wall o

f C

on

fusio

n

Ah-ha!

OpsDev

Wall of iononfusC

Remove

Shorten

Time to Market

Feedback

Ah-ha!

OpsDev

Wall of iononfusC

Remove

Shorten

Time to Market

Feedback

Signals the org is getting better

Signals the org is getting better

Lead Times (and more predictable)

Signals the org is getting better

Lead Times (and more predictable)

MTTD (Mean Time To Detect)

Signals the org is getting better

Lead Times (and more predictable)

MTTD (Mean Time To Detect)

MTTR (Mean Time to Repair)

Signals the org is getting better

Lead Times (and more predictable)

MTTD (Mean Time To Detect)

MTTR (Mean Time to Repair)

Quality at the Source (Less scrap, caught faster)

Why DevOps?Why Now?

Why DevOps?Why Now?

(If we ignore DevOps, won’t it just blow over?)

We need the capability to learn faster than our competitors

The Rise of a New IT Operations Support Model

By 2015, DevOps will evolve from a niche strategy employed by large cloud providers into a mainstream strategy employed

by 20% of Global 2000 organizations

Why DevOps will emerge:

!DevOps is not usually driven from

Why DevOps will not emerge:

!Cultural changes are the hardest to

by 20% of Global 2000 organizations.

!DevOps is not usually driven from the top down and, thus, may be more easily accepted by IT operations teams.

!Cultural changes are the hardest to implement, and DevOps requires a significant rethinking of IT operations conventional wisdom.

!ITIL and other best practices frameworks are acknowledged to have not delivered on their goals, enabling IT organizations to look for

!There is a large body of work with respect to ITIL and other best practices frameworks that is already accepted within the industry enabling IT organizations to look for

new models.

!The growing interest in tools such as Chef, Puppet, etc., will help

accepted within the industry.

!Open source (OSS) management tools, which are more aligned with this approach, have not seen pp p

stimulate demand for OSS-based management

ppsignificant enterprise market share traction.

2014 State of DevOps Survey

9,200+ Respondents from 110 countries, across all industries

2014 State of DevOps Survey

9,200+ Respondents from 110 countries, across all industries

DevOps gives us the capability to learn faster than our competitors

DevOps is here to stay.

DevOps is here to stay.( opportunity? risk?)

Opportunity for InfoSec: Reset the relationship

Dev

Ops

Slios are the #1 enemy of throughput and quality

DevTeam

Release Team

OpsTeam

BusinessTeam

Slios are the #1 enemy of throughput and quality

DevTeam

Release Team

OpsTeam

BusinessTeam

Handoff!

Handoff!

Handoff!

Slios are the #1 enemy of throughput and quality

DevTeam

Release Team

OpsTeam

BusinessTeam

Application Knowledge

Handoff!

Handoff!

Handoff!

Slios are the #1 enemy of throughput and quality

DevTeam

Release Team

OpsTeam

BusinessTeam

Application Knowledge

Operational Knowledge

Handoff!

Handoff!

Handoff!

Slios are the #1 enemy of throughput and quality

DevTeam

Release Team

OpsTeam

BusinessTeam

Application Knowledge

Operational Knowledge

Business Intent

Handoff!

Handoff!

Handoff!

Slios are the #1 enemy of throughput and quality

DevTeam

Release Team

OpsTeam

BusinessTeam

Application Knowledge

Operational Knowledge

Business Intent

Handoff!

Handoff!

Handoff!

Ownership but limited Accountability

Slios are the #1 enemy of throughput and quality

DevTeam

Release Team

OpsTeam

BusinessTeam

Application Knowledge

Operational Knowledge

Business Intent

Handoff!

Handoff!

Handoff!

Ownership but limited Accountability

Accountability but noOwnership

Redraw the organization to eliminate silos

DevTeam

Release Team

OpsTeam

BusinessTeam

Redraw the organization to eliminate silos

DevTeam

Release Team

OpsTeam

BusinessTeam

Cross Functional Delivery Team

Aligned by value streams or customer identifiable services

Cross Functional Delivery Team

Cross Functional Delivery Team

Redraw the organization to eliminate silos

DevTeam

Release Team

OpsTeam

BusinessTeam

Cross Functional Delivery Team

Aligned by value streams or customer identifiable services

Cross Functional Delivery Team

Cross Functional Delivery Team

Freedom & Responsibility

Culture is key to enabling

Redraw the organization to eliminate silos

DevTeam

Release Team

OpsTeam

BusinessTeam

Cross Functional Delivery Team

Aligned by value streams or customer identifiable services

Cross Functional Delivery Team

Cross Functional Delivery Team

Freedom & Responsibility

Culture is key to enabling Google:

“Cloud Operations at Netflix”“Actionable Metrics Netflix”

Roy Rapoport

Different

Talk

How?

Dev

Ops

Turn information flow into artifact flow

Customer

Shared Drive Test

Shared Drive Prod

Commits

RolloutSchedule

README

MOP

ReleaseSchedule

PRD

PRD

Release Memos

Tasks

QA Forum Ticket

Remedy Ticket

Estimates

Patch Calendar

QA forum

MOP

README

ERR

ERR

MOP, SOP

PRD

DesignSpecs

crit bugs

email

Lockdown control

checklist

New Targets

Remedy Ticket

Single Image Server

XML

BRD

ERR

BTS

QA Environment

Documentum

Production

Packages

Customer communication

L/T = 28dP/T = 7dH/C = 1S/R =

Stephen / Xi

Product Program Planning

L/T = 105dP/T = 46dH/C = 15

S/R = 100%John Robert

Release Program Management

L/T = P/T =H/C =S/R =

Erica Smith

Engineering Planning Process

L/T = 45dP/T = 18dH/C = 23

S/R = Bob SmithPreliminary

Development

L/T = 45dP/T = 21dH/C = 140

S/R = Bob Smith

FullDevelopment

L/T = 75dP/T = 43dH/C = 130

S/R = Bob Smith

Build

L/T = 1dP/T = 0.3d

H/C = 2S/R = 33%John Doe

Selective Promotion

L/T = 90dP/T = 15dH/C = 5S/R =

Steve Young

QA Test

L/T = 105dP/T = 11dH/C = 42

S/R =Sam Young

Engineering Release

L/T = 60dP/T = 1dH/C = 1

S/R = >5%Victoria Doe

Release Promotion

L/T = 60dP/T = 0.2d

H/C = 1S/R = >5%

Victoria Doe

Cloud Services Release

L/T = 60dP/T = 16dH/C = 3

S/R = 3%Reggie / Carlos

Change Control

L/T = 42dP/T =H/C =S/R =

Peter Lee

Deploy Release

L/T = 90dP/T = 8dH/C = 8

S/R = 2%Lewis S./Peter Y.

Server Provisioning

L/T = 24dP/T = 4dH/C = 3

S/R = 50%Jen Garza

BRD

Server Acceptance

L/T = 14dP/T = 1dH/C = 4.5

S/R = 15%Lynn A. etc

derived reqs.

PRD

QA Forum Ticket

Service pack review

L/T = 56dP/T = 7dH/C = 6

S/R = 100%Suresh Wu

M

PD(3)

PD(3)

EPM

EP(2)

PD

M(3)

W(2)M

TS

M(3)

M(2)

W(2)

M(2)

EP

EP

EP(3)

W

W

EP

W

PD

TS(2)

M

M

M(2)

M W(2) EP

M

D

EPM(3)

D

W

EP

PD D(3)

Current state value stream map

L/T Lead time

P/T Process time

H/C Head count

S/R Scrap rate

D Defects

EP Extra processes

M Motion

PD Partially done

TS Task switching

W Waiting

Product Management

Engineering

Cloud Services

Technical Support

Turn information flow into artifact flow

Customer

Shared Drive Test

Shared Drive Prod

Commits

RolloutSchedule

README

MOP

ReleaseSchedule

PRD

PRD

Release Memos

Tasks

QA Forum Ticket

Remedy Ticket

Estimates

Patch Calendar

QA forum

MOP

README

ERR

ERR

MOP, SOP

PRD

DesignSpecs

crit bugs

email

Lockdown control

checklist

New Targets

Remedy Ticket

Single Image Server

XML

BRD

ERR

BTS

QA Environment

Documentum

Production

Packages

Customer communication

L/T = 28dP/T = 7dH/C = 1S/R =

Stephen / Xi

Product Program Planning

L/T = 105dP/T = 46dH/C = 15

S/R = 100%John Robert

Release Program Management

L/T = P/T =H/C =S/R =

Erica Smith

Engineering Planning Process

L/T = 45dP/T = 18dH/C = 23

S/R = Bob SmithPreliminary

Development

L/T = 45dP/T = 21dH/C = 140

S/R = Bob Smith

FullDevelopment

L/T = 75dP/T = 43dH/C = 130

S/R = Bob Smith

Build

L/T = 1dP/T = 0.3d

H/C = 2S/R = 33%John Doe

Selective Promotion

L/T = 90dP/T = 15dH/C = 5S/R =

Steve Young

QA Test

L/T = 105dP/T = 11dH/C = 42

S/R =Sam Young

Engineering Release

L/T = 60dP/T = 1dH/C = 1

S/R = >5%Victoria Doe

Release Promotion

L/T = 60dP/T = 0.2d

H/C = 1S/R = >5%

Victoria Doe

Cloud Services Release

L/T = 60dP/T = 16dH/C = 3

S/R = 3%Reggie / Carlos

Change Control

L/T = 42dP/T =H/C =S/R =

Peter Lee

Deploy Release

L/T = 90dP/T = 8dH/C = 8

S/R = 2%Lewis S./Peter Y.

Server Provisioning

L/T = 24dP/T = 4dH/C = 3

S/R = 50%Jen Garza

BRD

Server Acceptance

L/T = 14dP/T = 1dH/C = 4.5

S/R = 15%Lynn A. etc

derived reqs.

PRD

QA Forum Ticket

Service pack review

L/T = 56dP/T = 7dH/C = 6

S/R = 100%Suresh Wu

M

PD(3)

PD(3)

EPM

EP(2)

PD

M(3)

W(2)M

TS

M(3)

M(2)

W(2)

M(2)

EP

EP

EP(3)

W

W

EP

W

PD

TS(2)

M

M

M(2)

M W(2) EP

M

D

EPM(3)

D

W

EP

PD D(3)

Current state value stream map

L/T Lead time

P/T Process time

H/C Head count

S/R Scrap rate

D Defects

EP Extra processes

M Motion

PD Partially done

TS Task switching

W Waiting

Product Management

Engineering

Cloud Services

Technical Support

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Drive all changes through a SDLC

Code

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Dev Ops *

Collaboration

Tests

Drive all changes through a SDLC

Code

Versioned Release

Tests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Dev Ops *

Collaboration

Drive all changes through a SDLC

Code

Versioned Release

Tests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Dev Ops *

Collaboration

Dev Ops *

Execute Operations Procedures

Drive all changes through a SDLC

Code

Versioned Release

Tests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Dev Ops *

Collaboration

Dev Ops *

Execute Operations Procedures

Drive all changes through a SDLCSame People!!

Code

Versioned Release

Tests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Dev Ops *

Collaboration

Dev Ops *

Execute Operations Procedures

SERVICEDrive all changes through a SDLC

How?

Dev

Ops

What about cross-cutting concerns?

(PO • Dev • Test • SRE)Cross Functional Delivery Team

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironmentsPackages

SOURCE

QA Security EnvironmentsMonitoring

---Metrics

What about cross-cutting concerns?

(PO • Dev • Test • SRE)Cross Functional Delivery Team

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironmentsPackages

SOURCE

QA Security EnvironmentsMonitoring

---Metrics

QA as aService

Security as aService

Metrics as aService

Env. as aService

What about cross-cutting concerns?

(PO • Dev • Test • SRE)Cross Functional Delivery Team

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironmentsPackages

SOURCE

pull pull pull pull

QA Security EnvironmentsMonitoring

---Metrics

QA as aService

Security as aService

Metrics as aService

Env. as aService

Be a service provider

pull

Cross-Cutting Concern X

✓ Standardized offerings

✓ Pulled by users (not pushed)

✓ On-demand and self-service

✓ Implementation knowledge not necessary for normal use

✓ Provider spends their time building service and coaching users

X as a Service

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

Tame the tool sprawl2

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

Tame the tool sprawl2

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

Tame the tool sprawl2

Setup self-service interfaces3

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

Tame the tool sprawl2

Setup self-service interfaces3

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

Tame the tool sprawl2

Setup self-service interfaces3

Setup secure access4

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

Tame the tool sprawl2

Setup self-service interfaces3

Setup secure access4

How to start being a service providerpull

Cross-Cutting Concern X

X as a Service

Define your offerings1

Tame the tool sprawl2

Setup self-service interfaces3

Setup secure access4

Plug: Give Rundeck a try --> rundeck.org

What about things that can’t be automated?

Dev

Ops

Good rule of thumb:Tickets are for exceptions, not the daily work

XX

TicketSystem

??

X

Good rule of thumb:Tickets are for exceptions, not the daily work

XX

TicketSystem

??

X

Manual request queues lead to...• Bottlenecks• Increased lead times• Reinforces organizational silos • Misinterpretation or omissions

How do we mitigate the negative impact of manual request queues?

Dev

Ops

Service E

Service C

Up NextDoing

Post MortemPlan it Do it Review it

Backlog prioritized by stakeholders Task

Task

Service A

Task

Task

Task

Task Task

Service B

Service D

Emergency - Type 1

Emergency - Type 2

Task

Task

Task

Task

Task

Task Task

Task Task Task

TaskTask

Task

Task Task

Task Task

Task

Task

Use a work management system like Kanban

Service E

Service C

Up NextDoing

Post MortemPlan it Do it Review it

Backlog prioritized by stakeholders Task

Task

Service A

Task

Task

Task

Task Task

Service B

Service D

Emergency - Type 1

Emergency - Type 2

Task

Task

Task

Task

Task

Task Task

Task Task Task

TaskTask

Task

Task Task

Task Task

Task

Task

Only works if you set and enforce:• Service catalog and backlog rules• WIP and SLA per service type• WIP per person

Use a work management system like Kanban

Service E

Service C

Up NextDoing

Post MortemPlan it Do it Review it

Backlog prioritized by stakeholders Task

Task

Service A

Task

Task

Task

Task Task

Service B

Service D

Emergency - Type 1

Emergency - Type 2

Task

Task

Task

Task

Task

Task Task

Task Task Task

TaskTask

Task

Task Task

Task Task

Task

Task

Only works if you set and enforce:• Service catalog and backlog rules• WIP and SLA per service type• WIP per person

Use a work management system like Kanban

Your standardized offerings

Service E

Service C

Up NextDoing

Post MortemPlan it Do it Review it

Backlog prioritized by stakeholders Task

Task

Service A

Task

Task

Task

Task Task

Service B

Service D

Emergency - Type 1

Emergency - Type 2

Task

Task

Task

Task

Task

Task Task

Task Task Task

TaskTask

Task

Task Task

Task Task

Task

Task

Only works if you set and enforce:• Service catalog and backlog rules• WIP and SLA per service type• WIP per person

Use a work management system like Kanban

Your standardized offerings

SLA per service type

Service E

Service C

Up NextDoing

Post MortemPlan it Do it Review it

Backlog prioritized by stakeholders Task

Task

Service A

Task

Task

Task

Task Task

Service B

Service D

Emergency - Type 1

Emergency - Type 2

Task

Task

Task

Task

Task

Task Task

Task Task Task

TaskTask

Task

Task Task

Task Task

Task

Task

Only works if you set and enforce:• Service catalog and backlog rules• WIP and SLA per service type• WIP per person

Use a work management system like Kanban

Your standardized offerings

SLA per service type

Enforce WIP to protect capacity and hit commitments!

..But Security! ...But Compliance!

Dev

Ops

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

Design and Code Reviews

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

Code and Binary Scanning

Design and Code Reviews

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

Code and Binary Scanning

Design and Code Reviews

“Bake” security tests into your “immune system”

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

Code and Binary Scanning

Design and Code Reviews

“Bake” security tests into your “immune system”

Component vulnerability and governance

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

Code and Binary Scanning

Design and Code Reviews

“Bake” security tests into your “immune system”

Component vulnerability and governance

Access policy and operational security checks

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

What’s the change?

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

What’s the change?

How did you validate the change?

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

What’s the change?

Where did the change go?

How did you validate the change?

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

What’s the change?

Where did the change go?

How did you validate the change?

Who has access to what environment?Who did what when and where?

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

What’s the change?

Where did the change go?

How did you validate the change?

Who has access to what environment?Who did what when and where?

What was executed on the box to make the change?

CodeTests

SourceRepo

Config EnvSpecRun-book

Auto-mation

CIServer

PackageRepo

OperationsConsole

ShellPowershell

Pre-ProductionEnvironments

ShellPowershell

ProductionEnvironment

Packages

Ope

ratio

ns

Dev

elop

men

t

SOURCE

Security and Compliance Opportunity

What’s the change?

Where did the change go?

How did you validate the change?

Who has access to what environment?Who did what when and where?

What was executed on the box to make the change?

Change things here

Run / control things here

Are you helping your company to...

Reduce cycle time AND improve quality?

Are you helping your company to...

Reduce cycle time AND improve quality?

Eliminate handoffs or reduce the friction of those handoffs that can't be eliminated?

Are you helping your company to...

Reduce cycle time AND improve quality?

Eliminate handoffs or reduce the friction of those handoffs that can't be eliminated?

Improve tool-to-tool artifact flow and eliminate manual information flow?

Are you helping your company to...

Reduce cycle time AND improve quality?

Eliminate handoffs or reduce the friction of those handoffs that can't be eliminated?

Improve tool-to-tool artifact flow and eliminate manual information flow?

Eliminate manually-fulfilled request queues and other sources of waiting?

Are you helping your company to...

Reduce cycle time AND improve quality?

Eliminate handoffs or reduce the friction of those handoffs that can't be eliminated?

Improve tool-to-tool artifact flow and eliminate manual information flow?

Eliminate manually-fulfilled request queues and other sources of waiting?

Improve awareness and understanding of the current state and desired state of the end-to-end system?

Are you helping your company to...

@damonedwardsdamon@simplifyops.com