knowledge management: processes and systems

KNOWLEDGE MANAGEMENT: PROCESSES AND SYSTEMS

2nd Annual Conference of Nigerian Library Association

Ebonyi State Chapter

Theme: Leveraging ICTs and Knowledge Management for

Sustainable Development in Nigeria.

30th Nov-3rd Dec, 2016

Magnus O. Igbinovia (CLN)University of Ibadan,

Nigeriainfor.migbinovia@gmail.com

Ikenwe, Iguehi Joy (CLN)Ambrose Alli University, Ekpoma

NigeriaIkenweiguehi@yahoo.com

AUTHORS

Introduction

Knowledge is best conceptualized using the DIKW chain

Types of Knowledge: Tacit and Explicit knowledge.

What Is Knowledg

e?

Wisdom: applied knowledge

Knowledge: organized information

Information: linked elements

Data: discrete elements

TACIT KNOWLEDGE• Difficult to

decode and communicate

• Personal• Context-based• Hard to formalize• Uncodified• Requires special

mode of transfer

EXPLICIT KNOWLEDGE• Codified• Easy to transfer• Embedded in

physical formants

• Easily captured, shared and leveraged.

Concept of Knowledge Management (KM)

† = The aim is aimed at using the knowledge of an organization to meet organizational

goals.

knowledge Management KM

Developing KM

REASONS: Productivity;

Effective and efficient services delivery;

Collaboration; Knowledge sharing;

Quick decision making; Shared best practices;

Reduces the workplace uncertainty; Globalization;

Innovation

STRATEGIES: Identify the need for knowledge;

Initiate knowledge sharing culture Establish knowledge located in

the organization and create new knowledge; Codification and

organization of knowledge; Knowledge documentation, storage, up-date and

retrieval.

TRIPARTITE NATURE OF KNOWLEDGE MANAGEMENT (KM) The major components of KM are people, processes and systems (PPS) Determines the effectiveness of any KM practice They works in relation to one another to achieve any knowledge

management objective(s).

The interrelatedness of these components seem to suggestThat KM is a system.

PEOPLE

PROCESSES

KM

SYSTEMS

KNOWLEDGE MANAGEMENT PROCESSES (KMP)

KMP

KNOWLEDGE ACQUISITION AND

GENERATION WritingResearchAcademic forumCommunity of practice

KNOWLEDGE SHARING

After action reviewStory tellingReport/proposal writingCollaborative networkMentoring/coachingRole reversal techniqueDiscussion forums (online and offline)

KNOWLEDGE STORAGE

DocumentsCasesRulesDiagramsTask ProcessesFAQ

KNOWLEDGE APPLICATION

•Inclusiveness•Dynamism•Change receptive•Learn and unlearn•Managerial flexibility

KNOWLEDGE CAPTURE

QuestionnaireInterviewObservations

KNOWLEDGE ORGANIZATION

CataloguingClassificationIndexingAbstractig

KMP: CREATING NEW KNOWLEDGE The goal of every KMP is to create new knowledge and manage the old.

Socialization: Tacit to tacit Externalization: Tacit to explicit Combination: Explicit to explicit Internalization: Explicit to tacit

CAN you now MANAGE THE PROCESSES?

KNOWLEDGE MANAGEMENT SYSTEM (KMS) Knowledge portal:

Web based application. Provides access to information. Promotes collaboration between

producers and users. Functions:o gathering, o categorization, o distribution, o publish, o personalization, o search/navigate knowledge

• Exampe of knowledge portal is the climate change knowledge portal (http://sdwebx.worldbank.org/climateportal/)

Database Management System (DBMS) Compute application that interracst with users, applications and database to

capture, analyse and make data available to end users.

collaboration between knowledge producers and consumers.

storing of knowledge in an easily retrievable manner.

platform for designing information and organising knowledge.

Examples: Access by Microsoft; Oracle Lite, 8I, MySQL by Oracle.

Electronic Mail collaborative tool for

communication facilitate knowledge gathering,

sharing and collaboration within members of an organization.

Facilitates knowledge elicitation. Examples: (web based): Gmail,

Yahoo mail, Outlook.com

Data wares

powerful collaboration software. Enables exchange of ideas on a

network . group decision making support

Examples are video/audio conferencing, intranets, internet, wikis, project management systems, workflow systems

Content Management System creation and modification of digital contents. multiple users working in a collaborative environment. creation, management, and distribution of content on the intranet, extranet, or a

website Support collaboration Aids externalization Aids internalization.

Examples:o Javao Microsoft ASP.NET, o Microsoft PHP etc

6. RELATIONSHIP BETWEEN KM PROCESSES AND SYSTEMS Complimentary relationship. Interrelatedness

Figure 4: KM Technologies Integrated KM Cycle (Source from Dalkir, K.,2005

DO you know the KMS?

Knowledge management is a fundamental practice for any organization to survive in the 21st century and key to organization's success

The major components are people, processes and systems and they are interconnected, functioning together to achieve a common goal.

Processes are all activities required to create new knowledge and manage the already existing one.

Systems are technologies and tools that support process and people in knowledge management practice.

CONCLUSION

Carryout knowledge auditing as a preliminary step towards KM practice and this should be done at regularly as KM is in a continuum.

Spur knowledge sharing culture within your organization.

Integrate all organizational members into KM processes with utmost fairness and equality

Build up/ develop systems, tools or technologies that supports people and processes in KM practice

1 Socialization

2 Externalization

3 Combination

4 Internalization

CHECK LIST

MANAGE

MANAGE

PRO

CES

ESE

THANK YOU FOR LISTENING

Magnus and Joy