jennifer hrusch customer & information services manager columbus metropolitan library

Jennifer HruschCustomer & Information Services ManagerColumbus Metropolitan Library

It Won’t Download!Resources for Troubleshooting

eBooks & eReadersJuly 17, 2013

It Won’t Download!

Common Problems• Devices• Software• Formats• Borrowing Limits• Publisher Limits• What else?

It Won’t Download!

Find the Pieces – Solve the Puzzle

It Won’t Download!

Device Dilemma-Identify the Device & Its Featureshttp://www.amazon.comhttp://www.bn.comhttp://reviews.cnet.com/e-book-readers/http://reviews.cnet.com/tablets/

-Check Compatibilityhttp://www.overdrive.com/drc/

It Won’t Download!

Software Solutions• Kindle• OverDrive Media Console (APP)-Portable Device• Adobe Digital Editions-Computer• Adobe-Get an ID. Authorize.

It Won’t Download!

Format Formula• Open formats (no DRM)

It Won’t Download!

Putting it all Together

http://help.overdrive.com

It Won’t Download!

Back to the Basics• Off and On• Unplug and Re-plug• Fully Charged• Wifi ON and Connected• Sync• Set the Clock

It Won’t Download!

A Step Beyond the Basics• Uninstall and Reinstall• Upgrade software• Try the Download again• Re-Authorize Adobe• Re-Register the Device• Factory Reset

It Won’t Download!

Troubleshooting Help•6 pages!http://help.overdrive.com/troubleshooting•Just GOOGLE it.

It Won’t Download!

• Check-out Limit = 10 titles-Bookshelf• Borrowing Limit = 21 days-Settings

It Won’t Download!

Publisher Limits• DRM (Digital Rights Management)• 1 license = 1 user• USB Only

It Won’t Download!

Support and Forums• http://forums.adobe.com• www.apple.com/support• www.amazon.com/kindle-support• www.barnesandnoble.com/u/NOOK-Support

It Won’t Download!

The Next Generation Experience

• Open in any modern browser• eBook stored in the cloud – syncs across

devices• Bookmark to return to your content instantly• Chrome requires a plug-in

It Won’t Download!

Questions?Jennifer Hruschjhrusch@columbuslibrary.orgtypealibrarian@gmail.com@typealibrarian614-849-1284 (office)614-625-1470 (mobile)