ivrpowers cloud hosting
Post on 13-Feb-2017
147 Views
Preview:
TRANSCRIPT
Cloud Hosting
IVR / RTC Platform as a Service (PaaS)
© 2016 Interactive Powers | www.ivrpowers.com
Designed for enterprises seeking caller self-service without the capital resource investment. Our PaaS
gives enterprises access to one of most reliable and most secure hosted IVR or RTC platforms.
Cloud Hostingb
© 2016 Interactive Powers | www.ivrpowers.com
What is IVR?
In telephony, Interactive Voice Response (IVR), is a phone technology that allows a computer to detect voice
and touch tones using a normal phone call. The IVR system can respond with pre-recorded or dynamically
generated audio to further direct callers on how to proceed. Powered by VoiceXML standard language, IVR
systems scale well to handle large call volumes.
© 2016 Interactive Powers | www.ivrpowers.com
What is RTC?
Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency. In this context, the term “real-time” is synonymous with “live”.
It generally refers to peer-to-peer communications, not broadcast or multicast. In RTC, there is always a direct path between the source and the destination.
© 2016 Interactive Powers | www.ivrpowers.com
What is VoiceXML?
VoiceXML is a language for creating voice-user interfaces, particularly for the telephone. It uses speech
recognition (ASR) and touchtone (DTMF keypad) for input, and pre-recorded audio and text-to-speech
synthesis (TTS) for output. It is based on the Worldwide Web Consortium’s (W3C’s) Extensible Markup
Language (XML), and leverages the web paradigm for application development and deployment. By having a common language, application developers, platform vendors, and tool providers all can benefit from code
portability and reuse.
© 2016 Interactive Powers | www.ivrpowers.com
Your PBX is a commodity
Your IP PBX
It’s a static private branch to connect your internal extensions but you can’t develop smart Voice Self-Services
Static DTMF menus Dialplan configuration
Connect Extensions
Person-to-Person
© 2016 Interactive Powers | www.ivrpowers.com
IVR is a Business Value Added!
Your IP IVR
An IVR will allow to develop Voice Automation services Huge traffic capacity 24x7, connecting person to applications
Smart DTMF | ASR | TTS menus Dynamic (VoiceXML)
Connect Voice Applications
Person-to-Machine
<>
© 2016 Interactive Powers | www.ivrpowers.com
Extend your PBX with an IVR
VoiceXML IVR Your PBXYour Voice App
<>HTTP SIP
VXML, PHP, ASP, Ruby, JSP Javascript, Java, SOAP…
DTMF, Text-to-Speech Speech Recognition…
On Premise or Cloud Hosted
VXML
© 2016 Interactive Powers | www.ivrpowers.com
Extend your CC with Video RTC
Video RTC Your CTIYour Website
Video
SIP
HTML5, PHP, ASP, Ruby, JSP Javascript, Java, SOAP…
Video Gateway (WebRTC) Video Gateway (RTMP)
On Premise or Cloud Hosted
<>
HTML
Video
© 2016 Interactive Powers | www.ivrpowers.com
Cloud Based and Scalable
PaaSPlatform as a Service
SaaSSoftware as a Service
Dedicated Server / ports Mutualized Servers / ports
© 2016 Interactive Powers | www.ivrpowers.com
Platform as a Service
IVR PaaSSingle or mutualized Servers Dedicated Speech Resources
Dedicated Capacity Specific Settings
RTC SaaSSingle or mutualized Servers WebRTC / RTMP Channels
SIP Trunking Specific Settings
© 2016 Interactive Powers | www.ivrpowers.com
Total Cost of Ownership (TCO)
Cloud Hosting PaaS / SaaS
On Premises Software
9% 68%
32%
91%
Customization & Implementation Servers / Switches Hardware
IT Personnel Maintenance
Training
Customization & Implementation Training
Source Yankee Group Decision Note
j y r
top related