itsm concepts-part 3
Post on 06-Apr-2017
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کارهایی هست که دیگران هم می توانند انجام دهند، آنها را انجام نده.
حرفهایی هست که دیگران هم می توانند بزنند، آنها را بیان نکن
و چیزهایی هست که دیگران هم می توانند بنویسند، آنها را ننویس!
کاری را بکن که فقط تو می توانی انجامش بدهی.
آندره ژید
Rather than beginning with shiny new technology, we start by trying to establish deep, personal empathy with our users to determine their needs and wants. We must fill in two blanks:
Dr. James Patell, Stanford d.school
Our users need a better way to ___ BECAUSE ___.
The because portion is a BIG deal.
Let the importance lie in your look, not in the thing you look at. the fruits of the earth : Andre Gide
Perceived Quality
Perceived quality is defined by the gap between what people expect and what they actually experience
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