ith chapter02

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.Pearson Prentice HallUpper Saddle River, NJ 07458

Chapter 2Careers in Hospitality

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.Pearson Prentice HallUpper Saddle River, NJ 07458

Is the Hospitality IndustryRight for You?

Based on quality of service Personal qualities needed:

Honesty Willingness to work hard Team player Willingness to work long hours Ability to deal with stress

Good decision-making skills Good communication skills Dedicated to exceptional service Desire to exceed guest expectations

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Self-assessment Personal SWOT analysis

Pinpoint strengths to maximize Pinpoint weaknesses to minimize Pinpoint opportunities to use to your

advantage Pinpoint threats to neutralize

www.queendom.com 

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Professionalism and

Etiquette Companies expectations vary but must be met

Dress/attire

Etiquette is how we behave and make othersfeel comfortable

First impressions are critical

Table manners Treat others with dignity and respect

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Professional Organizations andAssociations

Visit the following organization's websitesfor more information:

The International Council on Hospitality Education  National Restaurant Association 

American Hotel and Lodging Association 

International Special Events Society 

Professional Convention Management Association 

National Society of Minorities in Hospitality  Hotel Sales and Marketing International 

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Ethics Set of moral principles and values that people use

to make decisions about right and wrong Basic common values

Integrity Respect for human life Self-control Honesty Courage

Golden rule Reasonable person standard

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Social Responsibility of

Business Issues include:

Truth in menu

Nutrition andobesity

Atkins diet

Recycling

Ronald McDonaldHouse

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Travel and

Tourism Air

Sea

Rail

Auto

Attractions

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Restaurants Restaurant industry employs over 12

million people Management positions

Owner President/Vice president General manager

Restaurant manager Bar manager Kitchen manager

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Figure 2-1

A Career Path in the Restaurant Industry

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Managed Services $25 billion industry Provider/client relationship Foodservice operation is a support

service, not the primary operation Batch cooking is the norm Managers have expanded

responsibilities

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Lodging 3.5 million hotel rooms in North America Management positions

Management trainee General manager Rooms manager Director of Marketing and Sales Director of Human Resources Director of Finance

For more information about careers in lodgingvisit www.careers.hyatt.com 

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Conventions and

Expositions Convention planners

Convention managers

Responsibilities include Staffing

Sales

Registration

Marketing Other

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Meeting Planning, Event

Management and Catering Meeting Planning

Event planner Meeting manager Conference coordinator Convention planning

Event Management Weddings Parties Corporate events Bar mitzvahs

Catering entrepreneurial

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Figure 2-10

A Career Path as a Catering Manager

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Recreation and

Leisure Organizing recreational

activities

Aerobics Arts and crafts

Little League baseball

Tennis

Various camps State and local PRT 

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Amusement and

Theme Parks 350,000 workers employed

Designers and artists

Inspectors and repairers Scientists

Human resource personnel

Public relations personnel

Food and beveragepersonnel

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Figure 2-12A Career Path in the Theme Park Industry

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Gaming 11 states have commercial casino gambling 29 states authorize Native American

casino style gambling Positions include

Dealer Slot attendant Marketing director Casino surveillance General manager

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Careers in Allied Areas Suppliers

Food and beverage Furniture

Furnishing and equipment

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Internships, Mentoring, and

Shadowing Internships

Supervised practical training

Mentoring Someone assigned to show you the ropes

Shadowing Gain familiarity with a particular job or jobs

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

Resumes Good resume is a must Should include:

Heading with contact information

Career objective Career experience Accomplishments Education References

Cover letter Academic record Extracurricular activities

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Introduction to Hospitality, Fourth EditionJohn Walker 

©2006 Pearson Education, Inc.

Pearson Prentice HallUpper Saddle River, NJ 07458

How to Interview

Match yourself to the job

Match knowledge,skills and abilities toposted position

Prepare Do your homework on

company

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Introduction to Hospitality, Fourth Edition

©2006 Pearson Education, Inc.

Pearson Prentice HallU S ddl Ri NJ 07458

Trends

On-campus recruiting

Cutting cost on training

50-hr workweek to minimize burnout

Professionalism

Ethical standards