iso-404-pd-ev-0715-v6.0 high impact presentations dale carnegie training ®
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ISO-404-PD-EV-0715-V6.0
High Impact Presentations
Dale Carnegie Training®
13% Other
Consider the Challenge
44%Boring40%
Sleepy
WSJ: Motivational Systems survey of 200 large company V.P.s
3% Stimulating
Dr. Albert Mehrabian, UCLA Professor 10 year study of non-verbal communication
Impact of Message
When
Incongru
entVisual
55%Vocal
Verbal
38%
7%
The Message?
“What is the message?” ?
The Message
“You are the message.”
—Roger Ailes
Presentation Impact
StructureContentDelivery
Impact
Program Objectives
• Plan and organize professional presentations
• Create and maintain positive impressions
• Be more natural and relaxed when makingpresentations
• Communicate ideas with clarity and force
• Sell ideas and inspire others
Day One
• Creating a positive first
impression• Increasing credibility• Presenting complex
information
Da
y1
Da
y2
Day Two
• Communicating with greater impact• Motivating others to action• Responding to pressure situations• Inspiring people to embrace change
Image Factors Impacting Influence
Professional Competence
Our Attitude & Self Control
How We Communicate
Our Appearance
How We Relate to People
• Just in time
• Active
• Helpful
• Stretches you
• Challenges you
• Holds accountable
• Models outcomes
Coaching
First Impressions
Presentation Objectives
• Establish a positive first impression
• Establish a personal benchmark as a presenter
• Identify personal objectives for the training
• Develop rapport with the audience
• Create a vision for yourself as a communicator with great impact
• Name
• Organization/Position
• Types of presentations you give most often?
• Why important—To your organization?To you?
Presentation Structure
• Attributes- Your qualities
• Own your material
• Feel positive about your subject
• Project the value of your message to your audience
Fundamentals
• Make brief notes
• Don’t write out
• Never memorize
• Use evidence
• Know more than you can use
• Rehearse
Guidelines
• Use visual aids
• Control butterflies• Deep breaths• Pep talks,
Success Cards• Physical
activity
• Don’t imitate others––be yourself
Guidelines
Rapport
• Consider yourself honored to be asked to speak
• Give sincere appreciation
• Mention the names of some of your listeners
• Play yourself down-not up
• Say “we”––not “you”
Rapport
• Don’t talk with a scowling face or upbraiding voice
• Talk in terms of your listeners’ interests
• Have a good time
• Don’t apologize
Rapport
• Appeal to the nobler emotions of your audience
• Welcome criticism
• Be “a good person skilled in speaking”
• Who is my audience?
• What is the purpose of my presentation?
• How will I open?
• Major points I’ll make?
• Supporting ideas and evidence that I’ll use?
• How will I close?
Preparation
• To Convince or Impress
• To Inform
• To Persuade or Inspire to Action
• To Entertain
The Four Purposes of Communication
Increasing Credibility
Presentation Objectives
• Communicate with enhanced credibility
• Present a positive image of our organization
• Project enthusiasm
• Communicate competency with confidence
• Reinforce an informative message with supportive evidence
• Opening
• 1st fact/benefit/evidence
• 2nd fact/benefit/evidence
• 3rd fact/benefit/evidence
• Closing
Presentation Structure
• Get favorable attention
• Lead naturally into the presentation
• Build goodwill
• Create points of agreement
Openings: Key Points
• Use an exhibit
• Dramatize your ideas
• Get participation
• Cite points of agreement or common ground
Openings: Techniques
• Analogy
• Startling statement
• Good news
Option 1: The Captivating Statement
• To gain information
• To gain participation
• Create agreement on a need or interest
Option 2: Questions
• Personal experience
• Third party
• Historical
Option 3: The Incident
• Listeners
• Organization
• Individual
Option 4: The Compliment
Evidence
DoubtEvidence
Doubt
Demonstrations
Examples
Facts
Exhibits
Analogies
Testimonials
Statistics
Evidence Doubt Defeats
• Leave a positive lasting impression
• Persuade with logic
• Inspire with emotion
Closings: Key Points
• Tie back to the opening
• Speak on a personal level
• Dramatize your ideas
• Use an impactful visual
• Be brief
• Build to a crescendo so your last words impact
Closings: Techniques
• Repeat major benefit
• Use a quotation
Option 1: To Convince or Impress
• Repeat your key points
• Repeat the steps of a process or plan
Option 2: To Inform
• Action and benefit
• Final recommendation
Option 3: To Persuade
• Throw down a challenge
• Appeal to the nobler motives
Option 4: To Inspire
Presenting ComplexInformation Clearly
Presentation Objectives
• Develop flexibility in making complex material simple and understandable
• Communicate information in an interesting manner
• Relate to the audience at their level
• Follow a logical progression of ideas
• Develop emotional contact
• Opening
(Analogy) • Explanation• Message• Closing
Presenting Complex Information Clearly
Analogy
As ______________________ are critical
to
so are ___________________________
to ________________________.
take-offs and landings
take-offs and landings a NASA
spaceflight a NASA
spaceflightopenings and closings
openings and closings a competent
presenter a competent
presenter
Using Visuals
• Dramatize ideas
• Guide the presentation direction
• Make the message easy to understand
Benefits of Visuals
83% more through Eyes
Learning
Reading 10%
Retention
Hearing 20%
Retention
Seeingand
Listening 55%
Source: United States Armed Forces Study
Retention
• Number of visuals required
• Degree of permanency
• Size of audience
• Message content
• Time to prepare
• Cost
Visual Choice Factors
• Opening• Analogy• Explanation• Message• Closing
• Questions &
Answers• Final Closing
Presenting Complex Information
Question & Answer Period Benefits
AQ&
• Clarifies message
• Reinforces key points
• Exposes resistance
• Provides opportunity to add evidence
• Encourages audience interaction
Question & Answer Period Risks
AQ&
• Some questions are difficult to answer
• One audience member may dominate discussion
• Time constraints may be hard to enforce
• Some audiences are non-responsive
• Some audiences are hostile
Q&A Guidelines
AQ&
• “We have (time) for questions and answers.”
• “Who has the first question?”
• If no questions––state and answer your own
• “Who has the next question?”
• Listen
Q&A Guidelines
• Repeat or paraphrase
• Respond
• “Who has the final question?”
• Reiterate closing point
AQ&
Review of Day One
• Creating a Positive First Impression• Increasing Credibility• Presenting Complex Information
Da
y1
Review of Day One
• Creating a Positive First Impression
• First impressions come quickly
• Nervous action detracts
• Be yourself
• Be congruent
Da
y1
• Increasing Credibility• You are the message• Openings/Closings/Evidence• Facts/Benefits• Be congruent––“This is good news!”
Review of Day One
Da
y1
Review of Day One
• Presenting Complex Information
• Eliminate jargon
• Use analogies
• Use visuals
• Proper use of visual equipment
• Handling Q&A
Da
y1
Preview of Day Two
• Communicating with Greater Impact• Motivating Others to Action• Responding to Pressure Situations• Inspiring Others to Embrace Change
Da
y2
Preview of Day Two
• Communicating with Greater Impact
• Read manuscript––mark for:
- Emphasis
- Pauses
- Pacing
- Modulation
- Phrasing Da
y2
Preview of Day Two
• Motivating Others to Action
• Consider a topic where you would
like to influence an individual or a
group to do something––to take
action!
Da
y2
Preview of Day Two
• Responding to Pressure Situations
• Consider other participants in class––
what are some DIFFICULT questions
they might encounter?
Da
y2
Preview of Day Two
• Inspiring Others to Embrace Change
• Consider a topic where you must get
a
group to change a course of action––
and you will present reasonable
alternatives
for them to review & come to a
decision! Da
y2
ISO-404-PD-EV-0715-V6.0
Dale Carnegie Training®
High Impact Presentations
High Impact Presentations
Day 2
Welcome Back!
Day One
• Creating a Positive First Impression• Increasing Credibility• Presenting Complex Information
Da
y1
Day Two
• Communicating with Greater Impact• Motivating Others to Action• Responding to Pressure Situations• Inspiring People to Embrace Change
Da
y2
Communicating with Greater Impact
Presentation Objectives
• Develop increased flexibility through the use of expressions, gestures, and voice modulation
• Demonstrate ownership of unfamiliar material
• Present written material in a captivating manner
• Overcome barriers that restrict flexibility
Marking Written Materials
To make material more varied and
lively, a presenter may use word
emphasis, pauses and pacing.
For maximum impact, a presenter
may
also use voice modulation, phrasing
and gestures.
Marking Written Materials
(To make material more varied and
lively), a presenter may use word
emphasis, pauses, // and pacing.~
(For maximum impact ~), // (a
presenter may also use voice
modulation^, (phrasing, and…)
gestures*.
Motivating Othersto Action
Presentation Objectives
• Present in a results-oriented way
• Persuade an audience to take action
• Offer reliable, verifiable evidence in the form of a personal incident
• Be motivational, clear, and concise
• Communicate in a convincing manner
• Open• Evidence• Close
• Action• Benefit
Presentation Structure
The Magic Formula
Open
Example
ActionBenefit
90% 5% 5%Time
Close
Planning
The Magic Formula
Action
Example
Benefit
Delivery
The Magic Formula
Example
Benefit
Action
Responding to Pressure Situations
Presentation Objectives
• Maintain professional composure under pressure
• Communicate clear, concise, positive messages
• Sell strategic ideas, self, and organization
• Communicate competence and confidence
• Communicate leadership ability to handle stressful situations
Process for Handling Pressure Situations
Listen
Cushion
Respond
Bridge
Paraphrase
Pressure Situation Tips
• Project professional posture
• Prepare positive messages
• Make your hands comfortable
• Keep your eyes on the questioner
• Use short, uncomplicated answers
• Respond thoughtfully and promptly
Inspiring People to Embrace Change
Presentation Objectives
• Logically and emotionally appeal to the audience
• Use structure to gain the confidence of the audience
• Be convincing when asking listeners to take action
• Provide evidence to support recommendations
• Demonstrate objectivity when presenting different solutions
• Open• Statement of need• Example of need• Possible solutions• Best solution with evidence• Closing• Questions and answers• Final closing
Presentation Structure
Three Possible Solutions
Best Solution
ISO-404-PD-EV-0715-V6.0
Dale Carnegie Training®
High Impact Presentations
ISO-404-PD-EV-0715-V6.0
High Impact Presentations
Resource Section
Introducing a Speaker
Title (or topic)TImportance (to audience)IQualifications (of speaker)QSpeaker’s name (announced)S
Thank you (informal)T
Interest (specific)IFormal (thank you)F
Thanking a Speaker
Guidelines for Using Visuals
Less is Best
Instead use:• bullet points• single words• visuals
AvoidSentences
Less is Best
View and understand withinten seconds
Ten Second Rule
Less is Best
Six by Six Rule
Six words or less per line 1 2 3 4 5 6
Less is Best
1. Six
2. Lines
3. Or
4. Less
5. Per
6. Visual
Eye-Friendly Fonts
44 Title32 Text
Large font
Eye-Friendly Fonts
Arial
Times
San Serif fonts for easy reading
Serif fonts can be distracting
Eye-Friendly Fonts
Use Upper and Lower Case
DON’TSHOUT
Eye-Friendly Fonts
To increase visibility:
Avoid underline,bold and italics.
Use drop shadow.
Transitions and Animations
• Reveal one concept at a time
• Stay consistent and simple
• Indent only once per visual
• Wipe in the direction people read
Visual Appeal
A picture is worth 1,000 words
Visual Appeal
Bar graphs for comparing items
Visual Appeal
Line charts for changes over time
Visual Appeal
Pie charts for parts of a whole
Lighting Factors
Dim room lighting
Lighting Factors
Disable bulbs directly over the screen
Lighting Factors
Bright room:Use light background
and dark text
Lighting Factors
Dark room:Use dark background
with light text
Choose Colors with Care
Greatest visibility:
BlackBlue
Green
Choose Colors with Care
Good contrast:
Black and BlueGreen and Black
Choose Colors with Care
Redcan be hard to read
Choose Colors with Care
Avoid using too many
Colors
Choose Colors with Care
General Tips
Check visuals inpresentation mode
General Tips
Document formatting sometimeschanges on different computers
General Tips
Avoid creating competition withirrelevant or distracting visuals
General Tips
Have electronic backup of yourpresentation and equipment
Stay Connected
Maintain eye contact
Stay Connected
The computer monitor is your screen
Stay Connected
Paraphrase rather thanread aloud
Stay Connected
Don’t get trapped behinda lectern
Room Factors
Check out your meeting room the day before
Room Factors
Place the screen in the corner of the room
Room Factors
Check audience for lines of sight
Room Factors
Use a microphone for 30+ people
Minimize Distractions
Turn the projector off or to black
Minimize Distractions
Don’t be a shadow puppet
Minimize Distractions
Eliminate items in your hands or pockets
Minimize Distractions
Don’t let visualsbecome
your message
Equipment
Check the power supply
Equipment
Be ready to present evenif the power fails
Equipment
Test your equipment immediatelybefore presenting
Equipment
Use a remote to advance the visuals.Minimize the laser pointer
Keep Listener Focus
Keep the power position, frontcenter of the room
Keep Listener Focus
Direct your listeners where to look -you or the screen
Keep Listener Focus
Set up what people areabout to see
Keep Listener Focus
Read the audience
Be Conversational
Maintain congruent and expressive voice,face, and body language
Be Conversational
Gesture and walk with purpose
Be Conversational
A person’s name is theirbadge of honor
H E L L Omy name is
Be Conversational
Customize the delivery to your listeners
ISO-404-PD-EV-0715-V6.0
Dale Carnegie Training®
High Impact Presentations
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